Iphone 4 defected antenna return policy socks

Iphone 4 defected antenna return policy socks they are not fully refund you plus they will make your life miserable try and see..

You have 30 days to return it to an Apple Store for a refund if you bought your i4 from Apple Store or store.apple.com. After 30 days, you can not request a refund. If you bought it from AT&T, Best Buy, etc you have to go back to them for the refund.
Phone 4 Refunds
If you are not completely satisfied with your iPhone 4, you can return your undamaged iPhone 4 to any _Apple Retail Store_ or the _Apple Online Store_ within 30 days of purchase for a full refund. _If you purchased your iPhone 4 from AT&T, you can also return it to an AT&T store_.
AT&T as well as other stores may not honor the "FREE" refund in place. If not, they would be following their store's policy. 30 days to request a refund and pay the restock fee. Afterwards, the i4 can only be repaired or replaced at Apple Store or cared for at the Carrier whom may submit the i4 to Apple.

Similar Messages

IPhone 4 Returns - policy and experience clarification (US AT&T or Apple)

I'm considering returning my iPhone 4 and waiting to see how "issues" sort out before repurchasing. (the issues are well covered elsewhere on the board, would like to focus here just on return policy and experiences of others)
The stated Apple policy for iPhones is 30 days (14 days for other products, but 30 for iPhones), but says there will be a 10% restocking fee assessed (and I assume this would be based on non-discounted full list price of the phone).
http://store.apple.com/Catalog/US/Images/salespolicies.html#iphonereturns
Those of you who have returned your phone - did you have to pay the 10% restocking fee? Was your return to AT&T or to Apple?

DUMITRESC wrote:
Thank you so much..
clear as water..
I dont understand why apple and at&t dont know how deal with this kind of issues..
Nobody knows (in att and apple) what to do in this cases.. and i dont understand why.. they are the "experts".
Thank you so much for your response.
There is nothing to be done. Unlocking is at the discretion of the carriers. Apple has no say in the matter at all. There is no law or regulation in the US that requires AT&T to unlock phones. Since they feel that it is not in their financial best interest to do so, they will not do so.
Apple is correct in stating it is AT&T that must initiate an unlock. Unfortunately, AT&T will not do so, so you're stuck.

IPhone 4- antenna issues past 9/30?

Good morning-
I would like to purchase the new iPhone 4 but am concerned about antenna issues since Apple has stopped giving out the free cases. Has Apple fixed the issues with the antenna, or will I have to purchase a case on my own, and hope there aren't any more problems? I currently have a 3G and haven't had too much of a problem with the antenna or reception.

http://www.apple.com/iphone/case-program/
We now know that the iPhone 4 antenna attenuation issue is even smaller than we originally thought. A small percentage of iPhone 4 users need a case, and we want to continue providing them a Bumper case for free. For everyone else, we are discontinuing the free case program on all iPhone 4s sold after September 30, 2010. We are also returning to our normal returns policy for all iPhone 4s sold after September 30. *Users experiencing antenna issues should call AppleCare to request a free Bumper case.*

I cannot return my iPhone4 in the UK - Apple has no return policy ???

Hello all,
I am really frustrated and angry.
I decided that due to the "grip of death" Signal Loss fault with iPhone 4's, I would return my phone and get something else. I went into the ORANGE UK's shop Monday morning, 4 days after the phone was launched, to get a refund.
They told me, "sorry, if you had bought any other phone we would be able to help you, but Apple does not have a return policy on their phones". I was astonished, could not believe him and got annoyed with him. He said that until Apple admit there is a fault and that they are prepared to honour consumer's rights to a product that works as stated, they could do nothing.
I then phoned Apple, who recommended I buy a rubber cover or hold the phone differently.
Now I have written a formal letter to ORANGE UK, though the problem really lies with Apple, who do not take returns in the UK.
I am extremely angry and disappointed in Apple. I have two Apple computers, and will never buy an Apple product again.

Apple UK does have a return policy for items purchased directly from them; 14 calendar days from date of purchase. I don't see any exception for the iPhone in the policy:
http://storeimages.apple.com/1409/store.apple.com/Catalog/uk/Images/salespolicie s_consumer.html#topic-7
So I think the Orange people are blowing smoke at you, though I cannot be certain that their contract with Apple does not have some special terms. Someone here with direct experience with Orange may be able to provide more useful insight. I would suggest you call Orange customer service directly rather than depend on the word of a shop. Unless Orange's shop personnel are better-trained and supervised than are those in the AT&T shops here, your shop manager may well be ignorant of the terms. Or deliberately telling you a lie to avoid having to take back your iPhone.
Good luck.

Carphone Warehouse doesn't allow 14 days return policy

Just brought a iPhone this Monday, and then the iPhone reduced its price to £100 off, so I took my iPhone, which I haven't even got a choice to unpackaged it yet, back to the Carphone Warehouse where I brought it, they told me they do not do 14 days return policy, once you purchased your iPhone you are not allowed to return it for any reason.
Their reason is they have policy that customer signed when purchasing the iPhone says No-14-days return policy.
I have been contacting Carphone, O2 and Apple for the last four days on this issue, it seems O2 and Apple are happy to return the phone but I have to return it with Carphone Warehouse where I brought it, and there is noting I can do, nor the O2 or Apple, to make the Carphone Warehouse refund my iPhone.
What can I do? I cannot believe this.

This from the CPW website on their returns policy:
+You must return your iPhone with all contents (accessories, manuals, etc) and packaging undamaged and unused with a valid till receipt or other proof of purchase to a Carphone Warehouse store and proof of credit check (if applicable) within 7 working days from the date you received your iPhone.+
So it seems they do a 7-day return policy, instead of 14 days? My understanding was that the 14-day return policy was a legal obligation placed on vendors, but I may be wrong.
Message was edited by: jia10

Audio quality - also, return policy

The screen issue may be an issue of a defect, so I can hold out hope for that to be right by the time mine ships, but what about the audio quality? Do others find that the sound quality is worse than a 5g iPod? I would hate to find that I disliked the sound of the iPod touch.
In that regard, what is Apple's return policy when the issue is only that you don't like a product? Will they give a full refund in that case? I'd like to keep my preorder in, but if I found the sound quality bothersome I would definitely want to return it for a refund.

regardless of store policy, you my friend are protected by Consumer Law, which supercedes any store policy. Policy is just that, policy... law trumps policy.
Also, a policy is referred (legally) to as "to offer a replacement, refund..." - notice the wording - "offer". Just because they offer it to you, you do not have any legal obligation to accept such a policy/offer.
Trust me, I took my iPod Touch to the 5th Avenue store in NYC this morning, and "their policy" is to not refund when bought with a debit card, as it's similar to cash, and on the back of the receipt it states no refunds over $250.
I referred her to my consumer rights protected by Consumer Law, and hey presto, I got a full refund to my debit card (over $400, the cost of the Touch + taxes).
So, if you're knowledgable, and of course courteous, you'll get back what you want.
The law protects you.

Lenovo PSU concerns and Return Policy Clarification

I recently bought an Erazer x315 with an A8 Processor, r9 255 graphics card (arriving today). However, I recently did research on power supplies and discovered it only has a 280W power supply and according to online sources, the recommended is 400W+ for this graphics card (not to mention the rest of the components). If I want to upgrade the power supply it'll be another 50-70 dollars and I don't know if I'd be voiding the warranty by opening the tower. I'd like to return it but the 15% fee is very heavy (60 dollars or so). However, I've also read that if the package is unopened I may be able to return it without the restocking fee? Is there at least a discount in the fee for unopened merchandise? Can anyone confirm this? Is there any way Lenovo would be willing to replace this power supply with a better one? This is my first Lenovo and I am pretty disappointed that they would put in an insufficient crucial component that could potentially damage the entire system. I will be doing 3d modeling as well as playing games on this so I know the graphics card will be taxed. Thank you for your help.

Dolve wrote:
I don't know if this is the right thread but here it goes.
When I started my new Lenovo W530 for the first time today, I noticed a dead pixel in the middle of the screen. This really bugs me and I am wondering if I have a right of withdrawal or similar to fix this? Does anybody know?
I am unable to reach Lenovo by their chat service, but someone here might have a similar experience?
Best,
Dolve
You can always return the machine. Lenovo has a 21 day return policy. See http://shop.lenovo.com/ISS_Static/ww/ag/merchandising/us/popups/returnpolicy.html
You're going to need to come up with more defects than a single pixel if you want to avoid a restocking fee. I think you need 4-5 pixels to use that.

Apple Returns Policy

Hello!
I want to know what's the Apple Returns Policy is? What does it talk about? (about the iPhone 3G)
The at&t Returns Policy says this :
Service Cancellation
You may cancel service within 30 days from the activation date to avoid the early termination fee of $175. Thereafter the fee will decrease by $5 each month for the term of the agreement. You will be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges through the termination date. AT&T will refund your activation fee, if any, if service is terminated within 3 days of activation.
You may have to return any handsets and accessories purchased with the service before your account will be cancelled. If you are allowed to cancel service within the 30 day return period, but do not return the equipment within the return period, AT&T may charge you an amount equal to or up to the full retail price of the equipment.
If you paid a security deposit, it will take 1 to 2 billing cycles to process the return of the security deposit. The charges for service used on the account before the service termination date will be applied against the security deposit.
I need to know precisely about the Service Cancellation that Apple put.
Thanks a lot,
Camille

I had this situation. I actually tried canceling my service the same day and the next day after I bought the iphone. They were adamant that they couldn't not turn off my service unless the local store where i purchased the phone had gotten it back. I did try to explain to her that I had purchased the phone on the way to the airport (it was the first day of 3G) and was now 3000 miles away from that local store and I was not returning the phone. I kept telling them I had my credit card ready to pay the 175 early termination fee. Nope, wouldn't hear of it. I spoke with 3 different people between the 2 days. If you cancel before 30 days, you MUST return it to the store. (I could imagine that the Apple Store purchase may be different as ATT doesn't have as much control over them as they do their own stores)
So I waited 31 days to cancel my contract. The first guy tried to trick me and told me it had not been 30 days yet and I would need to return the phone, or I could call back tomorrow on the 30th day to cancel it. I of course just called right back, knowing that I could properly count my days. The second lady gave me no grief at all about canceling beyond the usual, "Do you know someone who could take it over" line. What she also told me was that when you cancel your service, they cancel it at the end of your next billing cycle, which happened to be the same day so I was good to go. That made me think the first guy was just trying to get another month of service out of me. If I had waited one more day to cancel, they would have waited until the next month to cancel it and another 90 bucks on top of the ETF. [Sneaky son of a...]
So that's my story. All customer service people are different, so you might try calling back to speak to someone else if you've done your research and they dont give you the right answer.

Apple Return Policy for iPAD in Philippines

There is a section here on the site wherein they have a return policy for unsatisfied customer of the device. Well my iPad was given to me as a gift here in the philippines. I dont have the receipt and dont know exactly where the device was bought here. I was thinking where could I find a proper authority for this? All i see here just computers with terms and condition. Is there someone Can i talk to or chat to??
What to do? could i request for a return somehow?

I don't think an Apple Store will do anything for you after two weeks. I would suggest calling Apple Customer Relations, talk it over with them, and see what they will do for you.
Apple Computer Customer Relations: 512.674.2500
FWIW...I bought a Power Mac B&W G3 once and two weeks later the Power MacG4s came out. That's the breaks with fast-paced technology.
-Bmer
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Potential MBP Pro Buyer Warranty/Return Policy Concerns

Hi folks,
I'm a long-term Windows user seriously considering moving to the MacBook Pro. I have followed the forums here for two months to gather info regarding problems and resolutions. I understand that the forums will naturally gather input from people with problems more often than satisfied customers, but following the discussions has left me a few concerns I thought you might could help me with. Most of the problems posted have had some response/resolution from Apple, which is encouraging. Some, however, seem to have had problems that were addressed by a " that's within specs" response, most concering (to me) of which are (1) heat generation; (2) uneven LCD display; and (3) limited wifi distance reception.
The return policy states that in order to return for refund you have to do so within 14 days AND that any "customized" product "may not be returned for refund or exchange under any circumstances" except Dead on Arrival. First, does this mean if I, for example, order a different size hard drive than standard that my MBP is not eligible for refund? Also, if I take a "stock" machine and I have a problem with, say, the wifi reception and Apple takes it in for repair and it's returned "within specs" after 14 days and I still hate it, is it no longer eligible for refund?
I'm impressed with what I've read about MBP, but I'm also concerned about dropping $3,700 (as I've spec'd mine with the software and accessories I need) and then having no recourse if my wifi won't pick up more than 10 feet from the wireless router, as some have experienced.
Any help appreciated, sorry for the length of the post.
Toshiba Satellite M35 Windows XP Pro

Most of the
problems posted have had some response/resolution
from Apple, which is encouraging. Some, however,
seem to have had problems that were addressed by a "
that's within specs" response, most concering (to me)
of which are (1) heat generation; (2) uneven LCD
display; and (3) limited wifi distance reception.
Heat Generation: People have over dramatized this problem. People are still trying to stop/reverse the movement from a Portable back to a "laptop". The bottom line is that the faster these things get, the more heat they will generate. I just used my fiance's Powerbook (one generation right behind our MacBook Pros) and for what I was doing the Powerbook remained cold and my MBP got hot. The difference... my MBP got the task done 4x faster.
There are a few people with abnormal heating concerns, but I doubt that any person really brought their computer in complaining about the heat... they seem to just whine here about it and then emphasize that they paid so much money for the device.
Uneven LCD Display: I'm assuming you mean the backlight. My display and many other peoples' work great. There are maybe 1 or 2 display settings where I would consider the display "uneven" but it's when I have the computer at 1 or 2 bars of darkness. At high to full brightness my computer has no dark spots. Any applecare rep should take care of any display lighting problems.
Limited Wifi reception: Now this one is a problem. I really wouldn't call it limited, I would call it unreliable. My WiFi is HORRENDOUS using WEP, but since changing all of my WEP connections to WPA or some other form of security my MBP has provided excellent wireless coverage.
The return policy states that in order to return for
refund you have to do so within 14 days AND that any
"customized" product "may not be returned for refund
or exchange under any circumstances" except Dead on
Arrival.
14 day return policy, 10% restock fee on opened (non defective) merchandise. Defective merchandise will have a 100% return.

Will the return policy be extended for the proximity sensor fix?

I've had a lot of problems with my new iphone, but the worst one is the proximity sensor. On 80% of my calls my cheek has accidentally muted, placed on hold, hung up on, called someone else, and/or started composing an email. The phone is unusable for me in this condition. If the proximity sensor gets fixed, I'd keep the phone. If it doesn't, then I can't keep it. My phone shipped on July 6. Will the proximity sensor fix be released before my 30 day return policy expires? Will the policy be extended until the fix comes out?

No one here knows any more than what was previously announced by Apple. We are just iPhone users like yourself - Apple doesn't officially participate in this forum.
A future software update to fix the proximity sensor problem was announced, but no date was mentioned. The 30 day return policy applies to all iPhones, for any reason. No extensions beyond 30 days have been announced.

Best Buy Return Policy for Cell Phones

I bought an LG G Flex on 1 July. I rooted it when I got home. A couple of days later, I found out that I would have to unroot it in order to get the KitKat update, so I returned it to stock condition and tried to get the update. It booted into Jellybean fine, I made sure that the recovery was back to stock, and I made sure that the SU binaries were not present.
I ran the update for KitKat, and my phone ended up shutting off and not turning back on. I had a full battery at the time. I'm not entirely sure what happened during the update process, but it looks like a partition got corrupted. I couldn't tell, because I couldn't turn the phone on. I figured I'd exchange the phone for a new one. I checked online to see if any of the Best Buy stores in my area had any G Flexes left in stock, and they didn't. I had to drive about an hour and a half away to Schaumburg, IL to try to do the exchange. While they were going through the process of trying to fix the phone before exchanging it, I told them that I could have fixed it if I could get it to boot into Download mode or recovery. They then asked me if I had rooted my phone. I told them that I had, but I returned it to stock in order to take the KitKat update. They refused to do the exchange, so I had to drive to the Best Buy in Arlington Heights, IL. At this store, a "multi-channel sales supervisor" named April {removed per forum guidelines} told me that they wouldn't be able to process the exchange because they couldn't turn the phone on. She directed me to call 888-BEST-BUY, which I did. The customer service representative looked at my account and told me that she had no idea why I was told I couldn't exchange my phone. By this time the Arlington Heights Best Buy had closed. I had to drive back out there the next day to get the issue resovled. It took me an hour and a half to get there. I was able to do the exchange at that time, and I saw April at the customer service counter and told her that the CSR I spoke with over the phone had no idea why I was told I couldn't do the exchange. She then told me that she had received an email from the Schaumburg store that I had rooted my phone and to not do the exchange. She then kicked me out of the store.
Firstly, the return policy says this regarding mobile device returns:
If you decide to return a phone or device with a plan, you are responsible for canceling your service contract with the carrier, and for all carrier charges.
There are two ways to return your phone or device and cancel your service:
• Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
• Call Best Buy Mobile at 1-877-702-2211 (6 a.m. to midnight, CT) for instructions on how to return the device by mail. Let the phone associate know that you want to cancel your service.
There is nothing there about rooted or jailbroken devices. If Best Buy wants to exclude those devices, all it takes is adding one sentence: "Mobile devices with custom or altered firmware are not eligible for return or exchange under this Policy." Because there is nothing in the stated return policy against returning such a device, the Schaumburg store should have accepted the return. At the very least, they should not have notified other stores, seeing as I wasn't trying to get anyone to violate the return policy.
Secondly, I don't appreciate being lied to, and I feel that April lied to me. She was also incredibly rude to me when I asked about why she had directed me to call customer service. If she had told me that Schaumburg had told her that my phone was rooted, I could have dealt with the Schaumburg store and spoken with their manager. Asking me to leave the store for trying to figure out what the hell was going on (and after she had found out that I had already gotten my phone exchanged) was even more rude. I was not looking for a fight. I just wanted answers, and perhaps a little consideration for the fact that I had to waste four hours of my life dealing with this when it should have been dealt with the previous day.
These experiences, along with an ongoing problem with an online order that is not relevant to this topic and which I have explained in a thread that was about a similar problem, are making it incredibly unlikely that I will ever shop at Best Buy again. Not even for things that I have an urgent need for, like replaement charging cables when mine crap out. I can wait two days for Amazon to ship them to me. I am also more likely to tell my friends and family to avoid shopping at Best Buy because of these experiences.
The employees of the Best Buy stores in Schaumburg and Arlington Heights certainly seem like they actually want this:
into this:
{removed per forum guidelines}

Hello again Sloppy_Carlton,
I’m glad to see you are utilizing the forums to reach out to us about multiple experiences, although I am sorry to see that neither of the experiences you posted about left you feeling delighted.
Per our Return & Exchange Promise, we may return or exchange almost everything; however, devices that are damaged would be excluded. It seems the unauthorized modification (rooting and unrooting the phone) may have been the cause of the phone not turning on when attempting to update your operating system to KitKat. We would not be able to accept this device for an exchange or return as it would be considered damage from the unauthorized modification.
That being said, I’m glad to hear you seem to have been provided a one-time solution to this experience. We truly value your insight and the time you have taken to share these insights with us. If you should need any further assistance, please feel welcome to reach out to us.
Thank you for posting on the forum!
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Return policy in case of traveling

Hi,
I have bought my new apple in the USA - last week, and I just found out that it has only 4Gig of RAM, and I wanted 8Gig. The issue is that I wont be back in the states before january.
Do you know if there is a derogation to the 14 days return policy in such a case?
Thanks for the tips!

Telephone AppleCare

Verizon return policy

Apparently for Verizon, policy trumps customer satisfaction. I just found out the hard way that Verizon's retail policy is if you fail to return an item in 2 weeks, you're out of luck. I bought an $18 case at a store pretty far from me because I happened to be shopping in the vicinity. Tried to return it to a more local Verizon store and was told I had to return it to the store I bought it from. But I didn't get there in time. I pay for 7 freakin' devices each month and they stiff me for $18!! Next time contract renewal comes up I'll definitely be shopping around. Make no mistake.
>>Edited to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

My husband and I are also having a major hassle with the Verizon return policy. My husband is an over-the-road truck driver who only gets home about every three weeks. The last time he was home, we went to the Verizon store and got him a Samsung Galaxy S5 phone. We also bought a LifeProof Fre case for the phone which cost $96.06. A few days after the purchases, my husband hit the road with the phone and case. The phone seems to be fine, but the case is a real dud. The case has to be registered in order to take advantage of the Total Water Protection Plan and even after three days of trying (and yeah, I'm a techie gal!) I was never able to complete the registration (a draconian process that requires, among other things, an upload of the receipt and a screenshot off the phone). To top it off, the "Off" button on the side of the case doesn't work well (you have to push it numerous times and hold your mouth just right) and the fingerprint-recognition function is so erratic with the case on the phone that my husband finally just turned it off. It didn't take long to figure out that we wanted to return the crummy LifeProof case and get a refund. Unfortunately, my husband has the case with him on the road and I have the box and the junk that came in it at home in North Carolina. My husband went to a Verizon store in Fargo, North Dakota last night and tried to return the case, but they wouldn't take it without the box. I even offered to mail the box to the store, but they wouldn't accept that as a solution. As I'm writing this, my husband is running around in Fargo this morning trying to find a place to ship the case home to me so I can reunite it with the box and return it to the store where we bought it. We only have a measly 14 days from the date of purchase (which was over a week ago) or we will be stuck holding the bag on an expensive case that isn't worth a toot. My husband is worried about bashing around the country without a case on his phone, so he's planning to go to Target to buy one he can use after he ships the LifeProof case back to me. Unlike Verizon, Target has great customer service, a great return policy that works for real people who lead busy and complicated lives, and any Target store will take back merchandise purchased at any other Target store. While we're pretty much stuck with data and phone plans from Verizon because they have the best coverage in far-flung parts of the nation, we have agreed that we'll never again purchase any retail items like phone accessories from Verizon. I spent hours on the phone with Verizon yesterday trying to get an extension on the time they'll give us to return the LifeProof case, but even after going up the food chain and talking to three different customer service employees, the answer was always,"No, we have a strict policy about returns and we won't do anything to help you." We've come to believe that all Verizon cares about is rigidly enforcing their ridiculous policies (hey, they make more money if their customers can't return merchandise!). After this experience, we certainly don't feel like Verizon cares about customer service and satisfaction.

My unlocked iphone couldn't return to the main menu after i tried to download itunes.it stucked on itunes connecting page.

my unlocked iphone couldn't return to the main manu from itunes downloading symbol.i restarted now and then.and no phone connection.

If you have a valid SIM card, then try the steps in this article to remove the SIM card to ensure it's seated properly, and try again.
http://support.apple.com/kb/HT5163
Also, you said this is an unlocked phone, you may have to contact your carrier to verify the phone was unlocked in thier system.

Iphone 4 defected antenna return policy socks

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