IPhone 4 facetime is saying connecting then it fails help
For the last week or so I have had problems with our IPhone 4. The facetime gets to the connecting stage but then just says connecting and then fails. I have tried to follow the trouble shoot but no joy. I have it activated and I have even de-activated and reactivated it, however is still doesn't work. Has this happened to anyone else or can anyone tell me how to fix it?
Cheers
TT
Just select no credit card as outlined here:
http://support.apple.com/kb/ht2534
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Please advise.Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
1. The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
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Face time says connecting then hangs up
face time says connecting then hangs up
Good Afternon b1harlem,
The resource below will provide some steps to try if FaceTime is not working properly on your Mac.
FaceTime for Mac: Troubleshooting FaceTime - Apple Support
http://support.apple.com/en-us/HT203585
FaceTime is available for Macs running Mac OS X Snow Leopard v10.6.6 or later, iPod touch (4th generation) or later, iPhone 4 or later, and iPad 2 or later (including iPad mini).
Notes
FaceTime may not be available in all countries or regions.
For information about using FaceTime on a Mac, see FaceTime Support.
For troubleshooting FaceTime on iOS Devices (iPod touch (4th generation) or later, iPhone 4 or later, iPad 2 or later and iPad mini), see iOS: Troubleshooting FaceTime
Verify your Mac meets the FaceTime system requirements
To participate in video calls, your Mac needs:
OS X Mountain Lion, OS X Lion or Mac OS X v10.6.6 (or later) with all available security updates installed.For Mac OS X v10.6.6 or later, the FaceTime App needs to be purchased from the Mac App Store. OS X Mountain Lion and OS X Lion include FaceTime.
A 128-Kbps or better upstream and downstream Internet connection. Performance may vary according to network throughput and usage.
A built-in FaceTime camera, an iSight camera (built-in or external), a USB video class (UVC) camera, or a FireWire DV camcorder.
Making HD video calls requires a built-in FaceTime HD camera and a 1-Mbps upstream and downstream Internet connection.
Receiving HD video calls requires a supported Intel-based Mac. For a complete list, see this article.
A microphone.
You can use a built-in microphone, or connect an external microphone to your computer’s audio input port.
You can use compatible Bluetooth or USB microphone or headsets.
If you have multiple cameras or microphones attached to your computer, use the Video menu to select the camera or microphone you wish to use with FaceTime for Mac.Activating FaceTime for Mac
Use your Apple ID to register and use FaceTime. FaceTime registration validates your Apple ID and email address for use with FaceTime.
If you are unable to activate FaceTime, try the following:
Sign in to FaceTime for Mac using a valid Apple ID. After you validate the email address for use with FaceTime, other FaceTime users can connect to you using that email address. If you encounter issues registering or using an Apple ID account:
Ensure that you have an active Internet connection.
Verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Check that your email address is verified in FaceTime > Preferences.If FaceTime > Preferences shows your email status as "verifying," follow the instructions in the verification email that was sent to complete the process.
Toggle FaceTime off and on in FaceTime > Preferences.
If still unable to Sign In follow the instructions in FaceTime, Game Center, Messages on OS X: Troubleshooting Sign in
Troubleshooting FaceTime for Mac
You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.
If you encounter issues making or receiving FaceTime calls, try the following:
Verify that FaceTime is enabled in FaceTime > Preferences.If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
Verify that the Date, Time, and Time Zone are set correctly:
From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
Enable "Set Automatically".
Click the Time Zone tab and confirm the closest city is correct.
Verify that both parties are connected to an active broadband Internet connection.
See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.
If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
Verify the phone number or email address being used is the correct one activated for FaceTime.You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Verify that both parties have installed the latest software updates for their Mac and/or device. See:
Mac OS X: Updating your software
iOS: How to update your iPhone, iPad, or iPod touch
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
Last Modified: Dec 18, 2014
Cheers,
- Judy -
my iphone is stuck, it says connect to itunes, and when I aconnect it to my pc, my pc says restore data but everything will be erased and I don't wanna lose everything. please help me
If you have a graphic of iTunes and a cable displayed on your iDevice then it is in Recovery mode.
Check this to try an "exit"
http://osxdaily.com/2011/01/08/iphone-recovery-mode/ -
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Why does FaceTime keep saying "connection lost" when we both have full bars on our wifi?
Why does FaceTime keep saying "connection lost" when we both have full bars on our wifi? My friend in Texas has tried to call my via FaceTime but for some reason, every time she does, it keeps saying "connection lost" when we both have full bars on our wifi. Keep in mind, I am from Nebraska so we have the same time zone and I have an iPod 4 while she has a iPhone of some sort but that shouldn't matter because I am still able to FaceTime my friend in California, which is two hours behind me. So, I guess I just want to know why I cannot reach my friend in Texas. Please, someone help me!
-MukestinaApple has released a document which is reported to address the recent FaceTime issue.
http://support.apple.com/kb/TS5419 -
Facetime keeps saying connecting...
My Facetime keeps saying "Connecting" but will not work. Already did a reset (reset all settings) on my iphone 4 but the issue still persists. I really need your help guys. Inputs will be greatly appreciated.
Additional Info:
Got the phone second hand from my sister and was on Verizon before I got it open lined.
When I got the phone, the details of the previous owner was still on it. Now i have already updated it to OS7 and did a reset...no success with Facetime yet.. -
Why won't dose my FaceTime keep saying connection lost if I am connected to the interent
Why dose my FaceTime keep saying connection lost if I am connected to the Internet?
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
Clicking on "order prints" just says "connecting" then does nothing ...
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http://docs.info.apple.com/article.html?artnum=303168
This Apple kb says to reinstall iPhoto 6. Hopefully that will solve it for you. -
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See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work -
has there been a major problem with viber yesterday in toronto canada? im unable to use it it just keeps saying connecting then a pop up window says check your wireless connection
Well what we're trying to do is hard reset the printer by unplugging it with the power on. I just had one use that unplugged it over night and in the morning... lo and behold it worked. Then, I had another unplug it for 15 seconds and that fixed it. Might have to try combinations and hope someone else may jump in here with other ideas. Otherwise the printer may need repair.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired! -
I have just bought iPhone 3gs in Sept.11. I was trying to update the software using itunes but it is showing Error "-3259" saying connection timeout. Please help.
Did you already check your securit software settings? iTunes has to contact Apple during the update process.
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I have to verify my iCloud email but every time I choose 'check mail' it says Connection to server failed cannot check mail. I have a iPhone 5c
Hi Calinalina,
Thanks for visiting Apple Support Communities.
You can use the steps in this article to troubleshoot iCloud mail on your iPhone:
iCloud: Troubleshooting iCloud Mail
http://support.apple.com/kb/ts4002
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During iTunes update on my pc, my iPhone was connected to pc via usb & was syncing, suddenly my iPhone stopped connecting to wifi and cannot activate. I cannot access iPhone data as it says connect to iTunes to activate but cannot connect. How do i connect to iTunes to activate iPhone as iPhone cannot connect to WiFi or any other network
Please how do i reactivate iPhone?Hello DadiPrince,
The following article contains information beneficial to getting your iPhone back into normal working order.
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/TS3424
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
All the best,
Allen
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