IPhone 4 factory unlock doesnt work

Hey Apple Community,
i have a big problem. My iPhone 4 was locked to Vodafone UK. I told the guys from Vodafone to unlock my iPhone this costs me 20 pounds. Yesterday i got an e-mail which says they checked my unlock status at apple and its unlocked now. In the e-mail there was instructions what i have to do. So i just plugged in my iPhone with a sim which was never used with this iPhone before. It says the sim is invalid for this iPhone. Than i made a restore with the original sim card, but i got the same problem no unlock. What can i do? Sorry for my bad english

The sim needs to be from a carrier other than Vodafone ,it should also be a microsim from an Approved Apple carrier
If you are in UK  and you achieved an unlock you will know who they are however  Virgin is not list below
http://support.apple.com/kb/ht1937
Troubleshooting authorised unlock issues
http://support.apple.com/kb/TS3198

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