IPhone 4 factory unlocked NO SIM

Hi there,
I got my girlfriends iPhone 4 (AT & T) factory unlocked and now want to insert the new SIM (German O2-sim) but it won't work. I followed all instructions in the AT&T unlock mail which also ended up unlocking the iPhone (notification in iTunes that said the phone was successfully unlocked) but now it still displays "No Sim" if I insert the new sim card.
I already tried to find out about this in other threads but nothing useful came up. Is this a hardware or a software problem? What can I do about it?
Best
Clemens

Hi there,
I have tried it with the old AT&T sim which works perfectly fine - just the new SIM (brand new) doesn't work.

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