IPhone 4 freezes and will not restart or restore using iTunes.

iPhone 4 freezes and will not restart and cannot be restored using iTunes (unknown error 1602). My daughter's iPhone 4 did the same thing 10 days ago. Is this a software glitch? I replaced her phone, but I'm ready to switch to Android.

I am using Sophos Antivirus, but after disabling, still no luck. Tried the other USB port; no luck (same 1602 error). I'll take it to the Apple store tomorrow, but if they recommend replacing the phone I'm switching.
I went through this ~15 years ago when the Apple OS got so buggy and unstable that I had to abandon PowerBooks and switch to Windows. Oddly enough, this was after Jobs left the first time. I hope history isn't repeating itself.
Thank you for the suggestions.

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HP Touch Pad freezing and will not restart nor shut down.

My HP Touch Pad will not reboot nor shut off. I have a "hp" logo on the screen that will not go away. I have tried all of the 5 Ts with no sucess. I tried downloading webOS Doctor several times but when it went to connect my device I got an error message that stated " Connect your device directly to your computer with your usb cable." The screen below has "Help" and "Next". Next is greyed out. I inserted the usb cable into different ports on my computer and made sure that they were listed under my computer tab. I was unable to get the "Next" button to be useable. Any ideas about how I can make this connect to the touchpad? or even how I can get it to unfreeze. Appreciate any help.

Just to be sure you've followed the directions fully, here is my "Doctor How To" file:
How to Doctor an HP TouchPad (reflash the ROM)
On your Touchpad be sure to have:
USB cable. The battery is charged to at least 30%.
Computer:
Windows 7, Windows XP, Windows Vista Available USB port (not a hub or secondary port). Java 1.5 or later is installed. If you are not sure about what version of Java you have, or even if Java is installed, go to www.java.com and click the Do I have Java? link to install the latest version of Java. 210MB of storage space. Internet connection.
Miscellaneous Info:
The update process will take approximately 15 minutes. During this process, your device will not be available for use.
Downloading webOS Doctor
Download webOS Doctor on your desktop computer. If you have a webOS profile, get it from http://ws.hpwebos.com/webosdoctor/sorry.htm
If not, check the webOS Internals page: http://www.webos-internals.org/wiki/Webos_Doctor_Versions
Get your TouchPad ready to update
Hold the Power Button for several seconds until a menu appears. Tap Shut Down to completely power down your device.
Running webOS Doctor
Double-click the file that was downloaded to run webOS Doctor. Follow the on screen directions up until you are asked to connect your device. Select the language you selected on your device, and click Next. Confirm your language choice. Click Accept to accept the terms of use. Click Next. webOS Doctor checks your system. BE PATIENT! I've seen this part take a few minutes to complete. After webOS Doctor finishes checking your system, you will be asked to connect your device.
Connecting your device and finishing the webOS Doctor update
Connect your device to your computer using the USB cable. You must connect your device directly to your computer, not through a USB hub or other intermediate device. Now the tricky part. Hold the Volume Up button on the device and insert the USB cable. After the large USB symbol appears on screen, let go of the Volume Up button. If you see the HP logo instead of the large USB symbol, you may have let go of the Volume Up button prematurely. If this occurred , wait until your device boots up, shut down your device and then repeat step 2. Windows will find your device and may offer to install two different drivers. When asked to install drivers of OMAP, select No, not at this time. When asked to install drivers for Palm Novacom (bootie), select Yes and let the drivers install. This may take a while. Once the drivers have been installed, the Next button will become available in webOS Doctor. Click Next. Do not disconnect your device from the computer during the update process. When the Reset Complete screen appears, click Done. Wait a few minutes for your device to reset. You're done!
WyreNut
I am a Volunteer here, not employed by HP.
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Iphone 4 is frozen and will not restart, reboot, restore

iphone 4 is frozen and won't shut off. the sleep and/or home buttons don't work either. Tried to restore from itunes, but because my phone has the "find iphone" function on, it won't let me (you have to turn that function off on the iphone - quite impossible when THE IPHONE IS FROZEN! Then I tried to contact support, but because I don't have the serial number (which i can find on the iphone - IF THE IPHONE WASN'T FROZEN!!!! - I can't get support. This is beyond ridiculous. Its 10:48 at night and no Apple stores are open

Not sure what you mean by the "sleep and home buttons don't work either". Have you tried holding them both down at the same time and continuing to hold them down until the Apple appears (up to 30 seconds)?
Cheers,
GB

My IPhone is frozen on the lock screen, and will not restart or respond to ITunes. What do I do?

I really need help. It's not functioning at all. It's frozen on the home screen, will not respond to Itunes, or its charger, it wont turn off, no matter how many times you hold down the Lock button. What do I do?

Try a reset: Hold the home and power buttons at the same time until the Apple boot logo appears. No data will be lost.

HT1414 I have changed my Iphone once last year. My iphone has being playing up for the best part of 6 months. It Keeps deleting all my music of the phone. it freezes and will not allow me to turn it on or off. if i am in the middle of an app it will rando

I have changed my Iphone once last year. My iphone has being playing up for the best part of 6 months. It Keeps deleting all my music of the phone. it freezes and will not allow me to turn it on or off. if i am in the middle of an app it will randomly shut it down and turn the phone off totally (even if it is charged.) It will not charge properly, it has to be in a exact position to charge and even then go's off and on. I thought this my be my charger but the charger works fine on another phone. it will not allow texts to come through properly and sometimes will not not let me ring people it just freezes and i have to turn it off and on a couple of times in order for it to work. it will not let me update apps and the silent button is not silent it still go's of on ringer.The keyboard will freeze up not allowing me to type anything. It wants me to pay £126.44 for it to be repaire when i have nothing to do with why its not working!

That is correct.
That is the price of a replacement iphone once your iphone is outside of the warranty period

HT201210 iPhone 4s will not turn on, a screen shows up telling me to connect to iTunes to restore and update to iOs7, but when I try to restore error 2001 comes up and will not let me restore. I still cannot turn my phone on. None of the troubleshooting t

iPhone 4s will not turn on, a screen shows up telling me to connect to iTunes to restore and update to iOs7, but when I try to restore error 2001 comes up and will not let me restore. I still cannot turn my phone on. None of the troubleshooting tips work, help??

Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
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FollowTroubleshooting security software issues to resolve this issue.
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My iphone 5, 32g keeps shuttng down and restarting, sometimes at night, it just shuts down and will not restart.

My iphone 5, 32g keeps shuttng down and restarting, sometimes at night, it just shuts down and will not restart.

This can happen with faulty battery. Make Genius reservation and take iPhone to Apple Store for free quick battery diagnostic testing.

HT201210 i keep getting error code 37 on my ipad 1 its in dfu mode and will not restart pls help

i keep getting error code 37 on my ipad 1 its in dfu mode and will not restart pls help

Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
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IPhoto 6.06 freezes and will not quit

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Do you Twango?
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HT201210 My iPhone will not update or restore from iTunes. It's frozen

My iPhone will not update or restore from iTunes. It's frozen

You may be in a recovery mode follow this article http://support.apple.com/kb/HT1808
If you have a backup you can restore your contents by following this article
http://support.apple.com/kb/HT1414
Good Luck!

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I am unable to burn any info-photo ect on to a disk. I have a 27" I mac mid 2010 version. I put in a disk, hit burn, it runs for about 3 mins and ejects the disk sayiny there was an error with the drive and will not restart.

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OS X Mavericks download has paused and will not restart. How can I get it to restart?

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Welcome to Apple Support Communities
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IPhone 4 freezes and will not restart or restore using iTunes.

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