Iphone 4 hardware issue (No sound on receiver)
Hi there,
I'm from Malaysia and I just bought an Iphone 4 2 days ago from Singapore. I just started using it today actually, and came to find out that there is no sound coming from the receiver. Its the same issue for incoming and outgoing calls. I can only hear the sound if I turn the loudspeaker icon on. I've looked through the troubleshoot for this issue, and still I can't seem to solve it. If the phone has a manufacturing issue, is it possible to get a replacement with Apple Malaysia?
Warranty service is only provided in the country of purchase, so if you have a phone that needs repair, you'll have to have someone in Singapore bring or send it into Apple for you.
Visit Apple's website (www.apple.com/iphone) for more warranty details.
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IPhone 4 iMessage issues on iOS7 not receiving messages
Right, i recently upgraded to the iOS7 and did the most recent 7.0.2 update, however i now regret upgrading my iPhone 4 to this latest iOS as it has virtually left me with no option but to consider ripping my hair out.
I have restored my iPhone, reset network settings, signed in and out of iMessage, reset the phone and i still cant receive iMessages. I can receive and send normal SMS text messages. I am certain i can send iMessages as my friends and family seem to receive them, however I have had to resort to using my Macbook to see iMessages from friends and family as trying numerous settings and scouring this support section for any help hasnt worked.
Can anyone think of anything i may have missed which may allow me to see iMessages on my iPhone again?You aren't alone. I think you've done just about everything you could, now you just have to wait until Apple gets it sorted out. I personally know about 10 ppl who are having issues, so it most likely is an Apple problem.
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I had have my iPhone for 4months and I have notice a raddle inside the phone I thought it was the battery but then I think is the camera lens PLEASE REPLY FAST
Why should we reply?
These are user to user technical support forums. Do you have a technical support question?
A simple search of the forums would have revealed that others have had similar issues... it's a non-issue unless it bugs you. If it does, deal with Apple instead of posting to user to user technical support forums. -
Fourth iPhone 4 hardware issue... should i give up?
First it was dust under the screen on my day 1 phone. Then yellow spots. Another yellow spotted phone. Now the sleep wake button has gone out. Advice?
Hi. If your under your 30 day contract you have the right to terminate it cuz your not satisfied. I had to go with 2 iPhones before the third one worked. Sometimes it's a batch that's affected. Try buying it outside your radius. BTW the third iPhone I had was from te device support center. Really maked shure it was not refurbished and had it for 8 months without problems. Now I have the white one. Let's see how it behaves.
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Okay here is my problem: I bought an iPhone 5c about two months ago, and recently knocked it in my pocket and damaged the digitiser – although not the glass, but it is currently unusable. However before that it started really playing up.
Primarily, it stopped being able to tell the time – which does not sound like a big issue, but is in fact a real pain as it throws out all my real-time apps, as well as making all my messages come through completely out of sync with each other. The time just seems to have slowed down, no matter if it is on ‘Set Time Automatically’ or ‘Set Time Manually’ – in half an hour it normally only forwards two or three minutes. Then the Bluetooth would not work, and then the same with the wifi – they just sat there with the turning on icon staying on and not changing. The next thing that happened was that my messages that I’d sent to people would occasionally send to other contacts over imessage completely randomly without me doing anything!
I know these are hardware issues and covered by Apple’s warranty, and they would replace my iPhone if those were the only problems, but as the digitiser is cracked I have to pay £177 pounds before they will even look at it to replace the glass, and that is just so I can send it off again afterwards for them just to give me a fresh phone anyway!
It is also not an option to do a self repair or go to a phone doctor as both of these will use non-apple parts, and void my warranty.
I really am stuck as I don’t have that kind of money for a repair at the moment, and still feel like it would be a complete waste of time for a phone that is currently not working anyway that they would just replace. Is there anything I can do?"Is there anything I can do?"
Yes, you can exchange the handset for a refurbished out-of-warranty product for £216.44 (includes shipping + VAT). Treat your objects like women - with love, and respect. -
Dear apple, I am really dissapointed with you. Around January 2013, my iPhone 4s 16GB White has hardware issues, which was the Wi-Fi grey out. The wifi grey out means that I can't access the wifi on/off button, and also it has no connection. I have put up with it for months, until june 7 when I decided it has been long enough, and I got a replacement. I told the genius bar what happened, and I already did the so called "steps" that apple reccommended on the site, which was reset network settings, restore iPhone. The genius bar gave me a replacement phone, so I was expecting that the problem would be over, but it isn't. It seems that it's iOS 6.1.3 which is the case of most public complaints on apple iPhone products. Not even 3 weeks after I got the phone replaced, it is doing it again, so I suspect I'm just going to get a replacement again? Unfortunately I only have until 5th of july 2013 until my 1 year warranty is up. After that, any issue I have, I have to purchase apple care. People are expecting this problem to be fixed but I don't see it being solved any time soon. This is horrible and really low, because I have been a good customer, when I talk to the people at the genius bar, I show the utmost respect I can to them for the work they put into their job, but somewhere there is a problem where something has gone wrong. Because of that, people that only have a one year warranty (which i received because I purchased my apple iPhone at an Optus outlet, once that one year warranty is up, I have to pay for a problem that isn't even my fault? That isn't how it should work, you should be fixing this problem so people can be happy customers and leave happy. Obviously you don't all know how to do your jobs, because if you did, we wouldn't have this problem. I would like a replacement phone, ONCE AGAIN. If this problem occurs again, I will simply stop buying your products, and lose faith in your company, your's sincerely, Jack Maher.
This is a user to user help forum only. You are not addressing Apple here.
My iPhone 4S, iPhone 5, and iPad 2 are running 6.1.3 with no such problem and the same with the overwhelming majority of iOS devices running 6.1.3. -
Why is it that Apple have no interest in helping I have a iPhone 4S and since updating to ISO 7.0.4 I have no wifi at all told me it's a hardware issue and I will be charged for the repair as it's just over a yr old so I've got a 24 month contract so 12 months with a phone that is not working right I have read loads of other people that have the same problem so how can they put it down to the phone and when asked where to take it was told to google it not happy at all apple u need to sort it out never again am I buying anything for yourselfs again DISTGUSTED would be an understatement
No joy at all they just keep saying it's the phone but was fine before update and @metasolaray why should I pay for extra cover when the fault is not the phone but the update they have put out for everyone to install and I am far from being the only person as there is hundreds of people going through the same with this update and it's not been the first time they messed it up
WIFI disabled - Greyed out since iOS 7 update on iphone 4s
56888 Views 229 Replies Latest reply: Dec 8, 2013 9:14 AM by Cheney1980 Branched to a new discussion.
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sugaaarbabe
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 14, 2013 9:18 AM (in response to Tarrantion82)
Apple should take resonsibility for this, otherwise they will lose lots of loyal customers. I have moved away from the ipad due to expense and am now very tempted to do so away from the iphone. Selling a product that prompts an update that breaks the phone is not good.
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punkinbits
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 14, 2013 11:31 AM (in response to Tarrantion82)
Have had the same issues with iPhone 4S since the upgrade. No wifi button, battery draining every 8 hours with no use, phone shutting on & off for no reason at all. I gave in and tried the hair dryer method. Turned the phone off and hel d the dryer over the camera lense area for one minute. Turned the phone back on and to my shock, had wifi button back again. That was 2 days ago. Battery is lasting normal amount of time again and I can use wifi again! Hopefully this will last. I know it doesn't work for everyone but it doesn't hurt to try. Much better than spending the $200 at the Apple store, which by the way, the genius said Apple is aware of the problems but there is nothing they can do.
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Shell1331
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 1:07 AM (in response to Tarrantion82)
I have exactly the same issue, apple are phoning me this evening. I am not happy and this has really put me off using iphone. It's my first iphone and if Apple don't fix it, it will be my last iphone!!
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lin777
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 3:17 AM (in response to Shell1331)
you will be fine if you have warranty
If not Apple won't want to know
I know I've tried but they will not help.
I've email bbc watchdog the consumer
Programme to see if they can help.
GOOD LUCK
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justezenu
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 4:47 AM (in response to Tarrantion82)
Mine happened to with an update. I had nothing wrong before that.
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justezenu
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 4:50 AM (in response to lin777)
I am booked in for the same problem on Thursday. Looks like I won't have much luck.
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ljguadagnini
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 1:11 PM (in response to justezenu)
Having the same issue: iOS 7.0.2 with no WiFi / poor Battery stamina and really slow software experience when opening several options at Settings icon.
Apple care agent contacted me and we try all alternatives to isolate and detect if this is regarding a hardware problem. Of course they told me it is. Too sad. My phone is in immaculate condition.
My mother has an Iphone, my father has an Iphone, my 2 sisters have Iphones, my brother, wife and daugther... we all have Iphones. Mine's the only one with this fault (my personal experience: fail prob is 12,5% -1 out of 8).
At this point, I'm evaluating to stop buying apple products for fear that in the future the same will happen with some "premium" product that ultimately they are not.
Too sad, sorry but this is too much.
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lin777
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 5:08 AM (in response to ljguadagnini)
Join the IOS 7.02 not working club.COME ON APPLE DO SOMETHING YOU MUST B READING ALL THE
COMMENTS.ive emailed bbc watchdog consumer programme havent had reply yet.
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Jungletooth
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 6:15 AM (in response to lin777)
I got my 4s in August 2012, as an upgrade on my Vodafone contract Following the installation of IOS 7 I also experienced greying out of wifi and bluetooth. I tried various options suggested on forums however none worked. I took my phone to Vodafone who told me it was a problem they were aware of but couldn't do anything about as Apple had to deal with it. I took it to my nearest Apple store (60 miles round trip!) to be told it was not their responsibility, it was Vodafone's - something to do with consumer law! They also said I would have to pay £160 for a replacement phone as it couldn't be repaired. The 'Genius' was very cagey about it being a common problem by the way!! Back to Vodafone who said it was not their responsibility so back to Apple. This time I spoke with a Manager who told me in not so many words that it was an issue and agreed to halve the replacement cost of £160 to £80. By this time I just wanted it sorted to reluctantly paid £80 for a replacment phone. Seeing as this is CLEARLY a design fault, Apple should have replaced it free of charge. This experience just confirms what I am reading in lots of places about the Apple Company. I was going to buy an iPad but have decided not to now. I shall NOT be replacing the iphone when my contract is up. I too will be writing to BBC Watchdog.
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Jungletooth
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 6:18 AM (in response to justezenu)
justezenu wrote:
I am booked in for the same problem on Thursday. Looks like I won't have much luck.
You will probably be told that the solution is a replacement phone. Ask to speak to a Manager and insist on getting it at a lower price. I did this and got it at 50% of the usual repacement cost. Still not ideal but at least it saves you a bit of the money you shouldn't have to pay in the first place!
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lin777
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 6:58 AM (in response to Jungletooth)
Yes I had the same problem with 02 and apple no one wants to take the blame.Im glad you are writing to watchdog
As well every one must email them or write to them and I'm sure they will take up the problem for us all.
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vinayak4816
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 7:24 AM (in response to Tarrantion82)
no
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Jerome101
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 8:30 AM (in response to ljguadagnini)
I depend alot on my Iphone and this Wifi greyed out issue is really getting to me!! This caused me to lose some business, but I'm sure I will make up for that in Andriod World. Switching back to andriod should have never switched to apple in the first place.
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Deanmort13
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 9:22 AM (in response to Tarrantion82)
4s owner in the same boat as everyone else.
I setup a service call with apple on Monday this week and was told it's quite a common hardware failure. When I asked why I should be paying for a new phone I was advised to book an appointment in store. Well I've just returned from my appointment with a "genius" who told me that when the update is installing if any component is weak when installing it will be permanently disabled. Was then told £150 for a new phone which I declined.
I've had iPhones for 4 years now but due to this issue and apple washing their hands of any responsibility it will be my last.
Disappointed that a premium product has such poor backup from the manufacturer. If it was only my phone and not thousands of others I'd have probably paid for a new phone but I'll never give apple another penny again.
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Coatezy
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 11:16 AM (in response to Tarrantion82)
Same problem with my partners iPhone 4s. Restored the device but still no luck. Going to book an appointment but it sounds like we wont have much luck as it is just over a year old.
Nexus 5 time I think for both of us.
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Up to Discussions in iPhone Hardware Go to original post Reply to original post -
Can anyone help with this issue please?
Hi Chris, the problem is after the ios7.1 update my wifi will no longer connect. I contacted my network and they said they have received an email from Apple saying its a hardware issue and nothing my network can do ( soft reset, general reset or factory reset wont work and to contact apple directly. I was told that this is most common on the iPhone 4s. Online I have seen people being offered an option to buy out of warranty phones because this issue can't be fixed? That can't be correct can it?
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Why does my iPhone 5 take very grainy flash photographs in the dark will a hard reboot be safe to do to try to fix or is it a hardware issue?
And By hard boot I mean holding the home and power button down at the same time for 10 seconds or whatever
I see other people have these grainy flash photographs if you try to take a picture in darkness the picture comes out very dark and grainy I thought the software would ultimately fix this but it's been going on for over a year I usually take my photographs in daylight but I need this to be fixed
If it is a hardware issue I hope Apple will replace my iPhone 5 because I was just waiting for one of the iOS updates to fix it I bought my phone in November 2012 its the iPhone 5
Please help or advise if you can was this just a software or hardware issue I know Apple was aware of it but I was advised that iOS update would fix it but obviously not
Is it safe to do a hard boot on my iPhone five by holding the power and home button at the same time for 10 or 20 seconds I saw someone said that fixed there's at least temporarily
I'm typing this on my iPhone five right now why do the words go off to the left and right no matter if I hold the phone vertical or horizontal the words bleed off to left right so for me to proofread it I have to move my text left to right to proof read it
Thank youThe flash on a smartphone camera is tiny. It only lights up a very small area right in front of the camera. It won't light up the whole scene.
Have you seen the size of the flash on a professional camera? Even they can't light a whole scene in the dark.
Fact is, a smartphone camera is not capable of taking good photos in the dark, even with the flash.
You'll need to buy and learn how to use a professional, dedicated SLR camera to be able to take good photos in the dark. It is not easy. -
IPhone 5 audio issues when paired with surround sound via Bluetooth.
iPhone 5 has developed audio issues since ios7 updates when its connected to surround sound system via Bluetooth. Audio jumps and skips in erratic and unpredictable manner on music app and worse on third party apps such as YouTube . Have restored phone from factory settings etc. Have also checked surround sound for fault with Bluetooth; iPhone 4 ios7 works fine, android works fine but newest iPod touch with ios7 appears to have developed same issue as iPhone 5 since ios7 updates. Advise people to check for this issue on their Bluetooth devices and any advice would be appreciated on this issue :)
Hey there Vxas,
It sounds like you are gettings some very unexpected behaviour from the iPhone to your bluetooth surround sound system. I would try the troubleshooting recommended in this article:
iOS: How to troubleshoot Bluetooth connections
http://support.apple.com/kb/TS4562
Check that you are in range of the Bluetooth device with which you are trying to pair your iPhone, iPad, or iPod touch. Most Bluetooth devices have a range of approximately 30 feet.
On your iOS device, tap Settings > Bluetooth and find your device in the list. If your device says Not Connected, tap the name of your device to attempt to connect it.
Tap Settings > Bluetooth and turn Bluetooth off and then on again.
Make sure that your Bluetooth accessory is turned on and fully charged or connected to power.
Restart your iOS device.
Tap Settings > Bluetooth and locate the Bluetooth accessory you are currently connected to or attempting to connect to. Then tap and Forget this Device. Try to pair your Bluetooth accessory again.
Note: You may need to re-enter your Bluetooth accessory PIN if your accessory requires one. Some common PINs are 0000, 1111, and 1234.
Restart your Bluetooth accessory by turning it off and then on again1.
Update your device to the latest version of software. See how to update your iPhone, iPad, or iPod touch.
If your Bluetooth accessory has upgradeable firmware, check to see that you have the latest version1, 2.
Thank you for using Apple Support Communities.
Take care,
Sterling -
i have an hardware issue with my iphone 5 64gb. its lock button in not working. for a fact i know that it can be replaced but my question is this that do they require the bill or anything to replace or they only require the phone in usa
Warranty and support is only valid in the country of origin. The only exception being the EU where a device bought in any EU country can get warranty or service in any EU country.
Warranty is determined by device (serial number), no documentation required.
Apple does not repair devices, they replace them. For that reason, ensure the device is backed up and any pictures take with the device are copied off the device prior to going in for service. -
I use itunes on a Dell XPS502 with W7/64. In some cases have have problems to import CD's. The sound is very disturbed and the import need a lot more time than in normal cases. Is there a problem between itunes and W7/64 or a known hardware issue?
Example-CD : "Tracy Chapman , Telling stories" is not able to import . I have more such negative cases. But in other cases it works fine and the sound is great.
The firmware at the inbuild CD/DVD DS-6E2SH is the latest version.
What can I do??hi b noir,
I don't no about virtuel drives like you mententioned. In the mean time I have rebooted the XPS and run again the iTunes diagnostics. I think the back - chance in the registry was not ready to use. Now there are another results. They are the same in case of a running CD or a not running CD. The difference in total is like before. It takes more time that iTunes reads the (bad) CD and at the there is no good sound. In both cases ( running or not running CD) iTunes diagnostics gives as a result :
(the copie from ITunes shows the result of the not running CD from Tracy Chapman)
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Dell Inc. Dell System XPS L502X
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater-Bibliothek 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Treiber 1.55.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes-Seriennummer 00D7B2B00CD25750
Aktueller Benutzer ist kein Administrator.
Aktuelles Datum und Uhrzeit sind 2011-06-11 19:33:22.
iTunes befindet sich nicht im abgesicherten Modus.
WebKit Accelerated Compositing ist aktiviert.
HDCP wird unterstützt.
Core Media wird unterstützt.
Info zu Video-Anzeige
NVIDIA, NVIDIA GeForce GT 540M
Intel Corporation, Intel(R) HD Graphics Family
**** Info für externe Plug-Ins ****
Keine externen Plug-Ins installiert.
iPodService 10.3.1.55 (x64) arbeitet zurzeit.
iTunesHelper 10.3.1.55 arbeitet zurzeit.
Apple Mobile Device service 3.3.0.0 arbeitet zurzeit.
**** CD/DVD-Laufwerkstests****
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
D: PLDS DVDRWBD DS-6E2SH, Rev CD11
Audio-CD im Laufwerk
11 Titel auf der CD gefunden, Spieldauer: 42:07 auf Audio-CD
Titel 1, Startzeit: 00:02:00
Titel 2, Startzeit: 03:59:47
Titel 3, Startzeit: 07:19:27
Titel 4, Startzeit: 11:31:30
Titel 5, Startzeit: 15:31:50
Titel 6, Startzeit: 20:07:50
Titel 7, Startzeit: 24:27:15
Titel 8, Startzeit: 27:49:10
Titel 9, Startzeit: 32:41:25
Titel 10, Startzeit: 35:29:65
Titel 11, Startzeit: 38:38:00
Audio-CD erfolgreich gelesen (Suche nach alter Firmware).
Laufwerksgeschwindigkeit erfolgreich erkannt
Die CDR-Geschwindigkeiten des Laufwerks sind: 4 10 16 24
Die CDRW-Geschwindigkeiten des Laufwerks sind: 4
Die DVDR-Geschwindigkeiten des Laufwerks sind: 4
Die DVDRW-Geschwindigkeiten des Laufwerks sind: 4
After starting the import it is going slower and slower. If it is helpful I can send you a soundfile with these distortions.
best regards
tcgerd -
I had recently purchased a iphone 5s with OS version 7.1.2 in Oman and had to move to India.I am facing some hardware issues with the earphone slot. When i plug in the earphone there is lot of disturbance heard. Can i get it repaired in India under international warranty?
No. The iPhone warranty is not international. You will need to have warranty service done in Oman.
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sir have this error so what can i do The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
It looks like the iPhone is locked to a carrier that is not the one you are trying to use.
You need to determine which carrier it is locked to and then contact them to see if they are willing to authorise the unlocking of your iPhone. As ManSinha mentioned, many carriers will only authorised the unlock if requested by the customer who had the contract with them for this iPhone.
Remember that only the carrier who owns the lock on your Iphone can authorise Apple to unlock the iPhone in their servers. You need to contact the carrier or have the previous owner of the iPhone request the unlocking. -
the SIM card that you currently have installed in this iPhone is form a carrier that is not supported under the activation policy that is currently assigned by the activation server.this is not a hardware issue with the iphon. please insert another SIM card from supported carrier or request that this iPhone be unlocked by your carrier.
Similar issue
here is the description
I have similar message but for me the Verizon guys said they unlocked it and when I actually connected to iTunes using Verizon sim card and then did the restore as new iphone then everything worked well and at the end i saw the message "Congrats, your iphone is now unlocked" and then I did the set up as new iphone for my kid.
Once new apple ID was set up, then I removed the verizon SIM and then inserted prepaid t-mobile sim card and after the phone booted up then I got the same message like above...."not supported"
What do i do now? I think the phone is unlocked right?
Also do I need to insert Verizon SIM card and do restore as NEW and this time do not set up the iphone but change the SIM card and then set up or ?
I am confused and other threads were talking that if you get congrats message then u shd be good to use other SIM cards....please help!!!
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