IPhone 4 has a black screen but the backlight lights up

So my friend was holding onto my phone for me and he dropped it. Now the screen is black, but the backlight will light up when you hit the unlock button, the home button or receive an alert. The sound works perfectly fine, and voice control works when trying to call someone, but i wont be able to hang up. also when plugging it into an idock and pressing play on the dock it will work. I took the phone apart and put it back together to make sure everything was hooked up right, but it still wont work. anyone know what could be wrong possibly? i dont want to spend money on a new screen if i dont have to. Thank you!

    Hi JKainer193,
Broken phones are no good. It's important to have a properly working phone at all times. I see that you have performed some great troubleshooting. I want to help. Did you have insurance on the line http://bit.ly/xB4iTc ? Typically, when the screen has gone black, and powercycling the phone doest not work, then the device would need to be replaced. Keep me posted.
Thanks,
Pamelaf_vzw
Tweet us @vzwsupport

Similar Messages

  • HT201412 My iphone 4 has a black screen with the itunes musical note logo. Below this a USB plug in with an arrow pointing up. It will do nothing else. What can I do to fix this problem?

    Header 1
    Header 2
    My iphone4 has a black screen with the itunes logo. Below that is a USB port image with an arrow pointing up. The phone will do nothing else. How can I fix this problem?

    Connect to iTunes on the computer you usually Sync with and “ Restore “...
    http://support.apple.com/kb/HT1414
    If necessary Place the Device into Recovery mode...
    http://support.apple.com/kb/HT1808

  • My ipod touch 5 has a black screen but the volume works and messages show up???

    I turned on my ipod 5 and the screen turned light black  and wont turn off. The volume works and i can screenshot but nothing shows up! Messages also pop up at the top of the screen too. I plugged it into the charger and the noise went off but nothing happened! Pleassee help!

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • My Curve 9220 has a black screen and the LED light blinks red every 5 seconds

    The phone won't come on and the light blinks red. I dont know what to do 

    Hi there,
    If you have a good battery or the batttery is good enough then try those steps , it may help :
    ( Credit JSanders )
    1) Make sure you have Blackberry Desktop Manager installed. BlackBerry desktop software
    2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
    "c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
    3) The Application Loader Wizard will appear -- click "Next."
    4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
    5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
    NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.  BlackBerry Software Download Site
    Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
    Good luck.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • My iphone 4s has a black screen. If I hold down the on button, it will occasionally flicker and then go black. How do I get it to turn on?

    My Iphone 4s has a black screen. If I hold down the ON button, it will occasionally flicker and then go black again.
    Is it dead? Is there any way to fix it? It's sitting in a bag of rice right now, a desperate measure.

    Are you saying it got water damage?  If not what mende1 suggested, or the following
    http://support.apple.com/kb/TS3281
    is the way to proceed.  If it got wet all bets are off. 

  • TS3274 my ipad has a black screen and the apple logo and won't do anything else. I have tried to reset it but to no avail.

    My ipad has a black screen and the apple logo and won't do anything else. I have tried to reset to no avail.

    Try and force iPad into Recovery Mode
    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
    Note: Data will be lost. You may have to repeat the above many times.

  • My iphone has a cracked screen but the problem is with the entry of aurriculares that move to the music I want to know if I would change?

    my iphone has a cracked screen but the problem is with the entry of aurriculares that move to the music I want to know if I would change?

    Apple will exchange your iPod for a refurbished one for $199 for 64 GB 4G and $99 for the other 4Gs. They do not fix yours.
    Apple - iPod Repair price
    You can do it at an Apple store by making an appointment:
    Apple Retail Store - Genius Bar
    or send it in to Apple. See:     
    Service Answer Center - iPod
    A third-party place like the following maybe less. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens         
    Replace the screen yourself if you are up to it
    iPod Touch Repair – iFixit                  

  • My iphone 4 has a black screen I can recieve calls but cant see anything it wont turn off what can I do?

    My Iphone 4 has a black screen it still works I just cant see who Is calling or texting how can I fix this ?

    You can actually fix this by posting this in the iPhone forum and NOT an iWeb forum which is for building websites.
    Check which forum you are posting in before doing so.

  • Iphone 5c has a black screen, beeps, and won't restore

    My iPhone 5c has a black screen. It is charging at the moment, but when it is charging it beeps....constantly... I have tried the home + lock button restoring thing and no apple logo shows up. I don't know what to do HELP!

    I said "may" because Apple may determine the fault was due to abuse such as a drop or water damage. I am in no position to say for certain there is warranty on any device except my own.

  • My iphone 4 has a black screen and gets warm when charging.

    My iphone 4 has a black screen and gets warm when charging. also, the battery runs out unusually fast.  I can still receive calls etc and can see a 'backlight' come on behind the black screen when buttons are pressed, but I can not see anything on the screen. I have tried restoring the phone from recovery mode in iTunes but this does not fix the problem. If it were the screen that needs replacing then would the phone get warm?
    thanks for your help

    Look in the dock and see if you can see any scaly blue-ish stuff. Look in the headphone jack under bright light - can you see anything pink?
    Take it to an Apple store. They can help you with a repair. If you take it anywhere else, Apple will not repair your phone if anything goes wrong.

  • Ipod touch wont turn on i tried restoring it but every time i do it just says its waiting for the ipod to respond. meanwhile my ipod is no longer a black screen but the apple logo with a loading bar underneath that after leaving for 8 hours hasnt moved.

    my ipod touch wont turn on ive tried restoring it but every time i do it just says its waiting for the ipod to respond. meanwhile my ipod is no longer a black screen but the apple logo with a loading bar underneath that after leaving for 8 hours hasnt moved.

    Try:
    - Another cable
    - Another USB port
    - Reboot the computer
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • My ipod has just black screen and the home button is not working. what will i do? help please!

    my ipod has just black screen and the home button is not working. what will i do? help please!

    Try:
    - iOS: Not responding or does not turn on
    When it says place the iPodin recovery mode use this prgram.
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • HT1688 my Iphone 5 has a black screen and won't turn off/on. It locked on my yesterday while in photos and then it went black.

    my Iphone 5 has a black screen and won't turn off/on. It locked on my yesterday while in photos and then it went black.

    Hard Reset: HOld the home button and the sleep/wake button of your iPhone for about 10 to 15 seconds at the same time. Holding down both buttons at the same time  till you see the apple appear

  • My mbp always hang (black screen but still keyboard light)(snow leopard and lion) and self hang and restart(mountain lion), How can I do? (I report problem to apple for 100 times but no reply)

    I use mbp late 2010 (MacBook Pro (15-inch, Mid 2010) Serial Number: W802627ZAGZ)
    (core i7 2.66GHz. 15" 4GB 1067 MHz DDR3) and change display to highres (1920x1080)
    it has problem that the screen go blank (or black screen) but keyboard still light. seems to display driver stop working.
    I send my mbp to service but they said no problem about hdd.??? I'm not sure that they take care just only hd problem but not handle  another problem that I tell him.
    I use it and it still hang up (not it reach 100 times errors) how can I do with this problem?

    baltwo wrote:
    Can't recall which I used to do the dynamic repartitioning.
    I'm betting that it was originally Partitioned with Snow Leopard.
    As a test I just added a second Partition with Mountain Lion to a FireWire HD and it would not let me Install Snow Leopard from my System or Retail Disc into the Partition.

  • Iphone 4 has a black screen which will display the apple logo for approx 10 seconds, then goes blank for 10 seconds and so on.  I have tried a hard reset with power button and home button but no change.  Get no response when attempting to connect to itune

    iphone 4 has a black scrren which will display the apple logo and appears to be at start up but then blacks out for approx 10 seconds and then displays apple logo again.  Same action over and over.
    I have attempted hard reset but cannot complete.  Also attempted to connect with itunes and it does not recongize device.
    Device is frozen in this display loop.  Have an appointment with genius bar tomorrow but it's a 2.5 hour round trip so suggestion appreciated.

    Your device may need to be restored as new in iTunes (instead of restored from a back up as it seems that there is a software issue on your phone).
    If your phone is not able to connect in iTunes try forcing recovery mode (http://support.apple.com/kb/HT1808)
    * power off your phone.
    * Hold the home button while connecting your phone to iTunes.  You should see the connect to iTunes window and your computer should give you the recover mode alert.
    *Restore your device as new. Being sure not to restore from a previous back up.
    You will then want to sync your information back to your device from Outlook, iCloud, Google or wherever your information is stored.

Maybe you are looking for

  • What's a good interface for sRGB colours?

    I'm writing a ray-tracer, which uses Python to define its scene files.  The ray-tracer itself handles sRGB gamma correctly, but I'm having a hard time coming up with an interface that exposes that functionality clearly to the user.  I'll explain with

  • Podcasts not showing up in iTunes or in Podcast folder in iPod

    What is happening, is that my iPod is full of podcasts, yet I can only find them on my iPod if I look under artists, they are no longer under podcasts. This is also screwing with iTunes as when I try and delete these podcasts to make room...they do n

  • Audio Transitions not working properly in Final Cut Pro 5.1.4

    I am noticing that I can't change the audio transitions on the timeline as I used to be able to do. Now I get a prompt to go to the Browser and select the audio transitions there which is not how I've done it previously. Before, I just clicked on the

  • Business object /Enhancement/Badi  for Payment proposal (F110S)

    Hello All I need to trigger a workflow when payment proposal(F110S) is executed. Is there any BO available or is there any Badi/enhancement available where the workflow can be triggered. Thanks

  • No static methods for Interfaces ?

    Hi, I was going though some documentation about the interfaces and it says that, an interface methods must not be static. Can someone please explain or direct me in the direction which tell me why the internet methods cannot be static. Thanx. Mel