Iphone 4, IMEI number

I recently took a new iPhone 4 tbut after a week I went to the service with it because it didn't recognize my network (Everyday I got the message: "No service. Your iPhone cannot give or receive calls. Please connect it to iTunes and restore it."). After I restored it twice with iTunes, I took it to service (NetCom in Oslo, Norway) because I couldn't configurate it anymore. Now I received the answer from NetCom that they can't fix my phone because it has a different IMEI so the warranty is cancelled. Is it possible that this happened due to my iTunes restoring? Nobody has touched my phone meanwhile and I definitely did not change it, as I am accused now by NetCom. The only IMEI that is not changed is the one of the SIM card. What could have happened, assuming that nobody is lying about the situation?

The IMEI cannot be changed.

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