Iphone 4 is frozen and will not restart, reboot, restore

iphone 4 is frozen and won't shut off. the sleep and/or home buttons don't work either. Tried to restore from itunes, but because my phone has the "find iphone" function on, it won't let me (you have to turn that function off on the iphone - quite impossible when THE IPHONE IS FROZEN! Then I tried to contact support, but because I don't have the serial number (which i can find on the iphone - IF THE IPHONE WASN'T FROZEN!!!! - I can't get support. This is beyond ridiculous. Its 10:48 at night and no Apple stores are open

Not sure what you mean by the "sleep and home buttons don't work either". Have you tried holding them both down at the same time and continuing to hold them down until the Apple appears (up to 30 seconds)?
Cheers,
GB

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