Iphone 4 is not detected by computer and itunes but it is charging

Iphone 4 (IOS 7) is not detected by computer and itunes.
I am the 2nd owner of this iPhone 4. I did all the troubleshooting said in http://support.apple.com/kb/TS1538 but nothing resolved it.
Troubleshooting I did:
1. Used other iphone / ipod devices, it worked but not my iphone 4.
2. Used different Windows OS and different computer, Win7 & Win8, still not detected.
3. Used different USB cables, still not detected. But my current USB cable is working with other iPhone/iPod devices.
3. Uninstall / Install iTunes, still not detected.
4. There is no "X" in the device Manager, and also, portable devices is not showing upon plugging in the device.
5. Made sure that the Apple Mobile Service is running.
6. I only have iPhone devices, so I don't have any 3rd party Software conflicts.
Please help me. Thanks!

Hi anndhrew,
Based on the information you have provided, it appears your <product name> needs to be serviced. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing, battery replacement, and express replacement service.
iPhone Repair and Service - Apple Support
http://www.apple.com/support/iphone/repair/
Thanks for using Apple Support Communities.
Best,
Brett L

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Iphone 4 not detected on computer or itunes diagnostics. Also get -1 error code.

I recieved a gift of an iphone from a friend a few months ago when she got a 4s. I never attempted to use it till a few days ago, I invested in a sim card from Tmobile to use. Well she said when she converted her info over to the iphone 4s, she restored the iphone to factory, so I can get my own itunes account and whatfor. Well when I turn it on it has the screen with itunes logo and cord meaning to connect it to itunes. Well in itunes it shows up as Iphone and says its in recovery, it needs to have update and whatnot. So I go ahead with it, and i get an error code at the end of it all: The IPhone "IPhone" could not be restored. An unknown error occured (-1)
I ran diagnostics under help in itunes. Stopped and started AMDS. Uninstalled and reinstalled itnes and AMDS. I basicailly went thru every single step I can find to try and fix theis issue but nothing is working. Am I just out of luck on this or what?

Error -1 could indicate a hardware issue. You may need to take the device to an Apple Store and have it looked at
Read here > http://support.apple.com/kb/TS3694
Sorry for the bad news

HT201210 My iPhone is recognized by my computer and iTunes, but when I go to the device tab the option to restore is not available. How do I fix this?

I've searched all over for a remedy to this but I can't seem to find it. I tried the DFU method & recovery mode and neither worked. PLEASE HELP.

Hi purisaab009,
If you are having issues connecting to the iTunes Store, you may find the troubleshooting steps outlined in the following articles helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Apple Support: Resolve issues between iTunes and security software
http://support.apple.com/kb/ts3125
Regards,
- Brenden

Hi, for some reason screenshots have stopped showing on the appstore, ive tried resetting my cache, restarted computer and itunes, but there still missing

hi, for some reason screenshots have stopped showing on the appstore, ive tried resetting my cache, restarted computer and itunes, but there still missing
im using itunes for windows, windows vista 64bit

hi, heres the info u requested
Microsoft Windows Vista x64 x64 Ultimate Edition Service Pack 2 (Build 6002)
Acer Aspire 6920
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 00D6ACD0035A7110
Current user is not an administrator.
The current local date and time is 2011-06-26 19:10:29.
iTunes is not running in safe mode.
WebKit-accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 3650
**** External Plug-ins Information ****
No external plug-ins installed.
The drive G: WD Virtual CD 1110 Rev 2003 is a USB 1 device.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {956AE0ED-F775-4157-8184-95CB8B89B99D}
Description:    Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 00:00:00 1970
Lease Expires:    Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:    {805B9D00-0148-4062-8C0F-9DF326230B82}
Description:    Intel(R) Wireless WiFi Link 4965AGN
IP Address:    192.168.0.4
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.0.1
DHCP Enabled:    Yes
DHCP Server:    192.168.0.1
Lease Obtained:    Sun Jun 26 14:02:36 2011
Lease Expires:    Mon Jun 27 14:02:36 2011
DNS Servers:    192.168.0.1
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
SSL 3.0 Support:    Enabled
TLS 1.0 Support:    Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple website was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-26 18:57:29.

My sister and I each have an ipod touch. We use the same computer and itunes but each have our own apple id. Everytime I want to update an app on my ipod it asks for my sisters apple id login!? help!

My sister and I each have an ipod touch. We use the same computer and itunes but each have our own apple id. Everytime I want to update an app on my ipod it asks for my sisters apple id login!? help!

When it asks for another ID on an App Update, it means that the application was purchased under your sister's ID but downloaded to your device from the iTunes library that you share. Even though you both have your own Apple IDs, since you are syncing on the same computer, you are using the same iTunes library.
Whoever purchased the app is forever tied to it, and you can only have one version of a particular app in a single library....
Does that make sense?
Cheers,
GB

When I plug my iPhone into my computer it doesn't show up at all. Not on the computer or iTunes nor does it charge when plugged into the computer. It charges just fine when it's plugged into the wall .

When I plug my phone into the computer nothing happens. The phone doesn't respond the computer doesn't show anything and ITunes doesn't show anything!

I would not worry too much about the charging aspect of the computer connection for now. I did notice that the last time I connected my iPhone to my computer the iTunes had changed and the only way I could determine that my iPhone was connected was by noticing a box at the upper right on the computer screen vs. the older graphical interface which showed the connected iPhone in a column on the left of screen. My iPhone did not turn on and did not charge. However the iPhone was connected and I could in-fact select Sync from one of the iTunes pull-down menus. Again, for quite some time I though my iPhone was not triggering the computer at all when I connected it. I use an iMac.

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My iPod touch is not charging, nor is it syncing with my commputer and iTunes. It will charge on the wall charger, and in the car, but not on the computer. My wife's iPod Nano syncs on the computer. I went in and reset my iPod Touch back to factory settings and now it will not let me get in unless I sync to iTunes on my computer. Well, it still will not connect thru the USB cord. Does anyone know what I should do to get this corrected? I want my iPod back.

Have you seen and worked through the suggestions in this Apple support document?
iOS: Device not recognized in iTunes for Windows
If you have any questions about any of the steps, feel free to ask!
B-rock

Ipod Nano not recognized by computer (or itunes) but charging.. so connected

worked until this am (though I think I had this once before, a couple years ago, too often follows itunes updates)
connected to computer (win 7) this morning and it is not recognized by computer (or itunes)
can't find it looking in Explorer
but, it is charging so... it is connected
have tried everything except re-installing itunes... if the computer is not seeing it, and it shows the connection when itunes isn't open...
would that make any difference?

diagnostic shows....
**** Device Connectivity Tests ****
iPodService 11.3.1.2 (x64) is currently running.
iTunesHelper 11.3.1.2 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: Y(I removed info)
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
it looks like everything is fine, except it can't find the ipod... why?
when I plug in a thumb drive, it recognizes that, why not the ipod?

Ipod touch4g is not detected in pc and itunes after software update

after software update is done. when i connect my ipod touch it is not detected in pc (windows 7) and in itunes please help me anyone.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Iphone 3g not recognized by computer(s). Windows 7. Charges when plugged into wall, but not PC's. Also not listen in Device Manager. I have hard reset/soft. reinstalled itunes after clean wipe. went through services... help! Windows 7

Hello all. My system is Windows 7 64bit. In the past my phone worked just fine, plug it into a usb slot, synced up, updated... but for months now it has not worked. Other Iphones will not work on this PC either with their corresponding cables. But my Iphone will also not work when plugged into other computers.. it will not show up at all.. no charge.. no itunes... no drivers show up in Device Manager. My phone works just fine when plugged into the wall with it's cable.. charges fine everything works.. but it will not charge when plugged into a computer.
So far... I have uninstalled everything related to apple... ran ccleaner.. fixed registry errors. Reboot PC, reinstall all itunes and apple components (all latest software) and nothing.
I have gonet o services and stopped and started apple mobile device. It is set to automatic.
I have hard reset the phone and soft reset it.
The cable obviously works. The Phone works when plugged into the wall.
Other Iphones will not work on my pc, nor will my iphone work on theirs
I have disabled windows firewall along with my Comodo Defense Plus and it's firewall. I have disabled my AV. I have scanned with ad aware plus, Avast, ran hijack this and fixed registry errors. Ran Ccleaner.
My device manager does not have anything related to apple in it.. I have no idea why. My Device Manager has no portable devices detected at all and does not recognize anything related to the phone.
Core 2 duo 6600
2gigs of ram
Windows 7 64 bit
I have checked all the tech support stuff I can find. I am desperate. Apple will not help me on the phone without charging me 30$.

Also.... my phone works and can do everything fine when not plugged in.. I just can't get my computer or others to recognize the darn thing when plugged in!

IPhone 4S not detected by computer

When I plug my iphone 4s into my computer it is not detected in itunes, device manager or by drivers. It makes the connection noise and shows the charge indicator, nothing else
My classic and shuffle connect fine on my computer
My friends iphone 4S phones connect and are detected fine on my computer
I have tried my iphone on my friends computer and it does not detect (apart from charge)
I have tried a full format and re-install of Windows
I have tried full phone reset of settings and data
It DOES detect and work when plugged into a sound dock (although i cant load music onto it so just played off youtube)
To me it like a part of iOS that syncs with the computer is broken, but I have no idea how to sort this as its not detected when plugged into a computer
Specs
Windows 7 professional 64bit all updates installed
iPhone 4S on iOS 5.1
Model MD235B
Version 5.1 (9B179)
Latest version of itunes (10.6.1.7)
Similar to this thread here
https://discussions.apple.com/thread/3121604?start=0&tstart=0
Please help as I am stuck with an iPhone 4S that I cannot get music onto

DFU mode should not show the 'connect to iTunes symbol' from what I understand....
I just tried to enter DFU mode and following these steps...
The bold part as suspected does not work - computer detects nothing
Connect your iPhone to your computer via USB and launch iTunes.
Now turn your iPhone off. Hold down the sleep / power button at the top right of your iPhone, then slide your finger across the "slide to power off" button on your iPhone's screen. (If it won't turn off, press Home and Sleep/Power until the screen goes dark, then release.)
Once your iPhone is off, hold down both the sleep / power button as well as the home button for 10 seconds. Once 10 seconds has elapsed, release the sleep / power button on your iPhone, but continue to hold the home button until the the above message has appeared in iTunes telling you that your iPhone has been detected in recovery mode. (If you just want to go to recovery mode, skip the 10-second hold on both buttons and simply connect the phone while holding down Home, then wait for 'Connect to iTunes' screen on the phone.)
Click OK. You're now in DFU mode.
Im not in a city with an Apple store but I can get a train to one which wont cost too much
No liquid or damage at all. It has Zagg screen protectors on front and back that cost £27 (including fitting) and a thin case aswell
I will do this, unless anyone other answers appear on here
Thanks

IPod Touch (2nd gen) not recognized by computer and iTunes

When I connect my iPod Touch to my laptop, running Windows 7, neither the computer nor iTunes recognizes my iPod. Everything worked before with Vista.
When I plug the iPod into the computer the iPod does turn on put the battery doesn't charge and the iPod does not show on the Device Manager.
I have gone through and uninstalled and the reinstalled iTunes, QuickTime, Apple Software Update, Apple Mobile Device Support, Bonjour and Apple Application support. With no positive result. In fact I have done it twice.
In going back to make sure everything had installed I have noticed several things.
The Apple Software Update, Bonjour, iTunes folders and Common Files are located in Program Files(x86) There are also copies of the Bonjour, iPod, Common Files, and iTunes folders are also located in the Program Files folder. Are these file locations correct?
Also, I have read somewhere that there should be usbaapl.cab, usbaapl.inf, usbaapl.sys files. I can't find any of these file. Are these files necessary?
Any help will be appreciated.

greetings rkonrv and welcome to Apple discussions !
it seems your have seen this KG then.
maybe this tip by Beebopp (though a little off topic) will provide some pointers:
+This solution is very similar to one above but worked for me. Am using iPod Touch 2nd Gen with 32 bit version of Windows Vista where the iTouch is being seen by Windows but does not show in iTunes. In my case it was being identified by Windows as a camera. I tried un-installing and re-installing iTunes and all the other Apple apps with no luck. Was almost ready to throw in the towel when I did one last search for alternate solutions and found the following instructions to reinstall the drivers, but instead of having the system look to the c:\Windows\inf or c:\windows\system 32 folders for the drivers, the path is changed to C:\program files\common files\Apple\Apple Mobile Support\Drivers, which is apparently where Vista installs the drivers. Once I changed the path the driver properly reflected the iTouch as a USB device, and not a digital camera. Try this if you are having similiar issues.+
+Here are the steps:+
+1. Verify you have the following files usbaapl.cat, usbaapl.inf & usbaapl.sys in the following directory "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers"+
+2. Log in using an ADMINISTRATIVE account+
+3. Single left click on START+
+4. Single left click on RUN (You may need to change the start menu to 'classic view' to see RUN, you can change back after if you like)+
+5. Type in " devmgmt.msc " then hit Enter (Don't type in the quotes)+
+6. Look for Imaging in the Device Manager window, and click on plus sign (In Vista you may not see the "Imaging" option. Look under "Portable Devices" as an alternative)+
+7. Now you should see " Apple iPod " as a device underneath Imaging (or Portable Devices)+
+8. Right click on " Apple iPod " then single left click on Properties+
+9. Single left click on the " Driver " tab+
+10. Single left click on " Update driver "+
+11. Select " Install from a list or specific location " or "Browse my computer" whichever shows on your version of Vista+
+12. Single left click on " Include this location in the search " if shown+
+13. Paste " C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers " (Don't type in the quotes) into the box " Include this location in the search "+
+14. Single left click NEXT and keep clicking through until " Apple iPod USB Driver " is detected, if no list appears then you should see the little animated circle thingie spinning. It's looking and working. Be patient.+
+15. Hopefully you will get a successful message.+
+16. The correct drivers(s) are now installed.+
+17. Start up iTunes, and see if you iPod is detected again.+
good luck !

Ipod Shuffle not recognized by computer and iTunes and does not charge

I connected my iPod to my computer but for some reason, it is not recognized at all by the computer nor iTunes. It doesn't charge either. I have tried all the USB ports and since I have Windows Vista, I cannot use the Restore Utility thingy. I purchased my iPod about 2 years ago so a warranty replacement is out of the question. Since any choices have been kicked off, can anyone find a solution to my problem? TYVM pl0x

Time to replace it: $49 2nd Gen shuffle at online Apple Store...

Ipod not detected by computer or itunes

Hi all,
I have two older ipod classics (from before they were called classic!), the are suddenly no longer findable on any of my computers. One is a 30gig, and easily 5 years old. The other is an 80 gig that is probably 4 years. Both play thru stereo and car radio with no problems, and can take a charge thru a USB cord. My 180 gig (about 2 years old), is still recognized by computers, as are an original! shuffle and and elderly 4 gig nano. The primary computer is an iMac, OS X 10.6.4 (reloading snow leopard, but thats another story), iTunes 10.4. However, I've also tried to connect these to a Macbook OS 10.6.7 and a Macbook Pro 10.6.7, both less than a year old, as well as a 4 year old macbook running 10.5.8 and iTunes 10.1.1. I've tried several usb cords, and no joy there. These computers all see the 180 gig, as well as the shuffle and nano, but not the other two. Any suggestions?
Thanks,
Zeph

I think the trouble-shooting you describe has ruled out a bad USB docking cable, and a problem on the USB port. And since it previously worked with this computer, it's not some incompatibility with software or hardware. Even if there was a software (OS or iTunes) related problem, the shuffle should still charge when connected.
So, if it's not software, the docking cable, or the USB port, the cause is probably a problem on the shuffle (such as the logic board or battery). Since it is less than one-year from purchase date, you should have it checked under warranty. If you have an Apple Store nearby, you can make a reservation at the Genius Bar on the store's web page
https://www.apple.com/retail/
and take it there. Otherwise, you can contact Apple's tech support using the Contact Us link at the bottom right corner of this web page.

Itunes 11.1.4 for Windows: Iphone 4S not recognized in Windows and Itunes

I recently installed itunes 11.1.4 on my Windows 7 (64) laptop computer and my iphone 4S was no longer recognized in Windows or itunes. Previous versions of itunes had worked with no problems with this combination. I completely uninstalled itunes, apple software update, apple mobile device support, bonjour and apple application support and restarted the computer. When I attached the iphone, it was recognized by Windows. I reinstalled itunes only to find the iphone was no longer recognized in Windows or itunes again. When viewing the device in Device Manager, I discovered the yellow exclamation mark and proceeded to attempt to update the driver. Windows reported that it "cannot verify the digital signature for the drivers required for this device." Repeated the uninstall and reinstall process with a new download of the itunes installer which produced the same result. Need help resolving this problem because I need to sync data on phone with data on computer.

Hello JHHamlin,
Go through the section 5. Verify that the Apple Mobile Device USB Driver is installed from the link below
http://support.apple.com/kb/ts1538
Go through the above link in the sections which I am mentioning below and see if it fixes your issue.
> For Windows Vista, Windows 7, and Windows 8
* Reinstall the Apple Mobile Device Driver
* In the Device Manager window, right-click Universal Serial Bus controllers and choose Scan for hardware changes from the shortcut menu.
* Update the Apple Mobile Device Driver> Browse my computer for driver software> Let me pick from a list of device drivers on my computer> Click the Have Disk button.
* Click the Browse button and navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
* Double-click the "usbaapl" file
* Click Open in the Have Disk window. Then, click Next and then Click Finish. Windows will install the driver.

Iphone 4 is not detected by computer and itunes but it is charging

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