IPhone 4 moisture sensor

Hi,
I have a problem back home in Romania with the wireless carrier service provider. They took my 4 for service ( home button problem an volume "-" not functional) in a plastic bag even after I asked them why, because I went to the colection point with its original box and accesories. After 15 days they sent it back warranty voided because of the moisture sensors being triggered . Well it does not look right because I use a Griffin Survivor case. And also because it was never even remotely close to water. And I bought the phone from an Apple reseller. And why they took it wraped in a plastic bag when I had the box???
Long story short, how can I complain to Apple about the way this service works??? I am not the only one with this problem and they keep doing it.
There is any contact e-mail from Apple Inc?
Any advices more then welcomed !!!
Best regards,
Dan St

Thanks for the reply. Is your sensor partially white & silver or all silver?

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Message was edited by: HaLyCoN

I Have the same problem here!
i bought my iphone 3g from vodafone egypt
and when i put it on my ear the screen light turns on.. and when i put it out its turns off!! i think ther's a problem in the screen light sensor!
so is there any update or app. to fix it! and is it a hardware or software problem!

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I just wanted to inform other iPhone users that there are 2 externally visible moisture indicators that are white normally but turn red when exposed to moisture. My phone has the one at the charger plug tripped but the phone works perfectly.
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The purpose of the indicators is to warrant moisture causing failure of the device. Problem here is that my phone proves that an indicator turning red may not cause failure.
You all may want to check your phones to see if either the indicator in the end of the headphone jack (bottom of the hole) or in the small area in between the plug are tripped. if so you have no warranty regardless if your phone has been damaged by moisture.
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The idea of moisture sensors concerns me a lot. Firstly - why put moisture sensors on the outside of the phone. Most people will get a few raindrops on a phone without it causing a problem. For the moisture sensors to be useful they need to be attached to some vital component deep within the phone. If a couple of drops of water on the casing will cause failure then they need to redesign the phone.
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I dropped my iphone down the loo! Will it work again when it has dried out?

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This may be a result of liquid damage.
Which unfortunately voids any warranty made by apple.
You should book a Genius Bar appointment at your nearest apple store for a proper examination.
What you have described to me sounds like what happens when the moisture sensors on the iphone get activated rendering your iphone next to impossible to use.
If you are able to book an appointment at the genius bar by going to your nearest apples stores website.
one question for you.
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There are no liquid components inside the iPhone (including the battery, which is filled with a polymer). The water came from somewhere external, perhaps condensation, perhaps you got it a little wet a short time ago - the tight-fitting rubber case would have prevented the water from evaporating. Could have been rain, water spilled on a counter near the phone, anything really. The case may have acted as a 'siphon' with the very small amount of space between phone and case creating surface tension of the water, drawing it in (this is called capillary action).
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http://support.apple.com/kb/HT3302

IPhone 4 moisture sensor

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