IPhone 4 my start up screen is frozen with the iTunes logo and a pic of the plug in cord..help
iPhone 4 my start up screen is frozen with the iTunes logo and a pic of the plug in cord..help
If your phone isn't jailbroken, follow the instructions in this support article:
iOS: Unable to update or restore
Similar Messages
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I downloaded the latest update for my ipad and now it won't open. the screen shows the itunes icon and a pic of the usb cable
That message means that you have to restore the iOS software because something went wrong. Follow the instructions here. I hope that you have a backup.
iTunes: Restoring iOS software - Support - Apple -
I updated my ipad 3 with the ios7 update. Now the screen shows the itunes icon and a pic of the plug in (as to plug into itunes) When I do this it wants to restore my ipad, which I have already done. I can't get out of this screen. Any hints on what to do next?
Something went wrong with your update; you are in Recovery Mode.
Follow step 1 to 6 closely to recover your iPad.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times -
I have tried to restore my old iPhone 3, but when i tried the itunes logo and a pic of a USB cable have come up on my phone and now i cant do anything with my phone.Any ideas how i can fix this? I can make/receive call. iPhone 3GS(Ireally don't remember if it's a 3G or 3GS), iOS 3.1.2. Thanks for your help
please help me!!!
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I received a notice to update my ipad to the latest version of ios7 and when I did the ipad froze with a itune logo and an ipad connector image on the screen..i have turned it off several times but it remains frozen. anyone help with this?
Unfortunately, your iPad went into recovery mode and must be restored now. There is no getting around this. You need to use iTunes to do this as well. Read this for more instructions.
If you can't update or restore your iOS device - Apple Support -
My iPad has the iTunes logo and USB cable on the screen. Can I still back up my music and photos?
My iPad has the Itunes logo and USB cable on screen. Can I still back up my files?
If you haven't already done so, its unlikely.
You can try holding both the home and power buttons at the same time until the apple logo appears on the screen, then let go. -
This is first Ipod for me - I have had less than one day. Screen is frozen with itunes emblem and cable. Unable to refresh/restore or do anything with ipod. I turn off/on and get the same frozen screen. My computer does not recognize ipod. Itunes does not recognize ipod so I cannot restore.... Should I take this ipod back and get a new one? Is this normal?
Before you can use the iPod you have to activate it by connecting it to a computer with iTunes. Try the following to get your computer to see the iPod so you can activate the iPod.
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows -
After downloading the new update for my iphone 4 the screen only show an itune logo, as
well as a plug in picture, thats it. No icons are visible, phone does not come on except to show
the two icons. When I power up it does nothing except shows those 2. When power off I dont even
get the slide off screen it just goes black. WTH?Hello bigboza,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
If the device remains unresponsive or does not turn on (or power on), reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let it charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
Have a nice day,
Mario -
Hello all, I got my ipod two weeks ago and it was ok.However, whilst charging it yesterday, I was buying something from Amazon and all of a sudden a message came up on the computer screen that i tunes had been encountered a problem.Since then all I get on the ipod is a picture of the i tunes logo, and a picture of the cable, with an arrow pointing to the i tunes logo, as if ive got to plug it in.Also since this happened, ive downloaded songs, but am unable to load these on to my ipod as the line on my page which allowed me to do this has disappeared.HELP!!!!
The unit is in factory reset condition. Connect to a computer that is running ITunes.
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My Ipad mini had frozen with an Itunes logo and image of USB lead.
If I turn it off it goes back to that screen
You probably have to restore the device with iTunes so connect the iPad to your computer and launch iTunes.
You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.
Instructions can be found here.
http://support.apple.com/kb/ht1212
You will probably need to restore using Recovery Mode. You can read about it here.
http://support.apple.com/kb/ht4097
Recovery Mode Instructions
Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
Turn off iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for iPad to turn off.
If you cannot turn off iPad using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the iPad turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to iPad. When you reconnect the USB cable, iPad should power on.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button.
If necessary, open iTunes. You should see the recovery mode alert that iTunes has detected an iPad in recovery mode.
Use iTunes to restore iPad. -
I've added ios6 to my new ipod but tried then to restore the factory settings. It won't extract any settings and the itunes then tells me that the server cannot be reached or is unavailable. I've been trying all day. Now the ipod has a itunes sign and a computer lead pointing towards it on the screen and this is frozen. It won't switch off or do anything else. Any ideas as this is now driving me crazy.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
HT1386 how can i remove the itunes logo and go back to the home screen
how can i remove the itunes logo and go back to the home screenv
If by "iTunes logo" you mean the image below, you need to connect your phone to iTunes and follow that directions that appear (which will probably tell you that you need to restore your phone).
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i was trying to update my iphone 3gs to ios 6 and then on my iphone screen comes up with a itune logo and usb cable i tryed turning it of conecting it back to the computer and notting happens what do i do how do i fix this problem
mine has done the same thing. itunes isnt even recognizing that my phone is plugged in.
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My ipod if frozen and has a picture of the itunes logo and the usb connector what does this mean
My ipod screen is frozen with a picture of the itunes logo and a picture of the usb connector...was trying to update and restore the ipod but with no luck
Connect the iPod to your computer and restore via iTunes.
iTunes 10 for Windows: Update and restore software on iPod, iPhone, or iPad
If you get an error what is the error? -
I went to upload he newest itunes and to download my pics to my computer by backing them up. So I hooked my 3G phone up to my computer and it said it was backing up my photos,etc....It then said something like it was unable to successfully backup my photos. Then something came up saying thephone needed to be restored but I didn't push on that button because it would said I would lose all of my data (i have my pics of my little guy who has been suffering from cancer...too priceless to lose). So I didn't push on that button and now all that is on my phone screen is the itunes symbol and a pic of the usb adapter showing an arrow pointing to the itunes symbol.
The terms of service of the Apple Support Communities prevent us from helping anyone with a jailbroken phone.
You're on your own. Good luck.
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