IPhone 4 not dimming screen while on a call

I've recently restored my mom's iPhone as a new one. I then put on a Lifeproof case because my step-dad was going to use it. I've tested the Phone app to see if it works. The problem is that while you're on the call, the screen will not dim. I don't know if the Lifeproof case is causing the problem, or something else. Before I restored it, it was working fine. Please help and thanks!

Remove the case, if the proximity sensor starts working again then then issue is the case.

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