IPhone 4 not recognized by computers

I plugged in my iPhone 4 and it was not recognized by any part of my computer (macbook pro): itunes nor iphoto. it was also not recognized by a windows machine. the cable charges it but i've used

Hello Mr. Mai,
I would be concerned as well if my iPhone and iPad were not recognized by iTunes.  Thank you for providing all the information with the steps you took in regards to this issue.  I found an article with a few more steps you can take (you can skip the steps you have already taken):
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thank you for using Apple Support Communities.
Best,
Sheila M.

Similar Messages

  • HT1414 iphone not recognized in windows or itunes

    iphone not recognized in windows or itunes

    My iPhone 5 was not being recognized by two different computers, windows 7 and windows 8.1.  My wife's iphone 5 had no issues.  I followed all the advice on-line from re-installing iTunes, resetting my phone ( as new and backed up from cloud), device manager troubleshooting, re-install drivers, different cables, different ports.  Oddly enough in the fianl analysis my iPhone only gets recognized when the cable is insert in one way into the phone.  Flip the cable and it goes straight to "unknown device".  Doesn't matter which cable I use, it only works on one side.  My wife's works both ways.  I can't explain it, but there it is.  I put a dot with a permanent marker on the cable to identify which side goes up.

  • IPhone not recognized by iTunes any more

    iTunes 9.0.2 on a 2006 iMac 2GHz intel duo running OSX 10.5.8
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    I plugged my iPhone into the Mac this am, tried to sync the iPhone and got an error message saying that something was wrong with my iTunes.
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    Also, when I plug in my iPod, get the error message "The iPod is synced with anotehr iTunes library. Do you want to erase this iPod and sync with this iTunes library?"
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    By the way, I have TIME MACHINE running to a separate and dedicated HD. Can I not just "roll back" my iMac in the same way I could do with a PC, say selecting the iMac when it was last working fine (yesterday evening)??
    Keeping fingers crossed and hoping for an answer....
    Chris

    Rather than create another "iPhone not recognized by iTunes" thread, I'll add to this one. I have an iPhone 3G 8GB.
    After going through those steps you listed, my Windows XP installation always reverts back to the old Windows Apple iPhone drivers which only sees it as a camera. I've had it set to only pull from the iTunes drivers by specifying "Don't search, I will choose the driver to install" in the Hardware Update Wizard. Windows still doesn't like the iTunes drivers stating "the specified location does not contain information about your hardware". This location is the same as you noted: "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers" which contains:
    usbaapl.cat
    usbaapl.inf
    usbaapl.sys
    All dated 7/22/2008.
    My current drivers for the iPhone in my setup are still the MS drivers, version 5.1.2600.0.
    usbscan.sys
    ptpusb.dll
    ptpusd.dll
    Any help would be appreciated! Thanks!
    -Alex
    Message was edited by: Cassiux
    Message was edited by: Cassiux

  • IPhone not recognized by iTunes after update

    I recently downloaded & installed the latest update for iTunes and it actually removed iTunes and put and extra (& useless) shortcut for quicktime in my desktop. I uninstalled everything and reinstalled iTunes and quicktime with nor problem. I hooked up the iPhone and downlaoded the latest update for it as well and it crashed during the installation of it. I have since had to reboot on my roomates pc and it will not be come up in iTunes. My computer still recognizes it though. I have gone through all the steps in apples site and microsoft and have no clue what to do now. I use this thing all day every day and need the music and video capablities for "work" purposes. If anyone can help, thanks.

    Symptoms:
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    The Apple iPhone Driver has been replaced by a Microsoft Driver which enables the camera/storage, but did not allow it to connect with iTunes.
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  • Iphone not recognized in itunes after upgrade to snow leopard

    after upgrading to snow leopard, iPhone not recognized in iTunes & does not show up.
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    Refer to this article:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538

  • IPhone not recognized by car HDMI cable

    I have an HDMI cable that plays my iphone in my car as well as charges it.  Ever since the upgrade to iOS 5.1  I get the message that "iPhone does not recognize this." 
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    Rather than create another "iPhone not recognized by iTunes" thread, I'll add to this one. I have an iPhone 3G 8GB.
    After going through those steps you listed, my Windows XP installation always reverts back to the old Windows Apple iPhone drivers which only sees it as a camera. I've had it set to only pull from the iTunes drivers by specifying "Don't search, I will choose the driver to install" in the Hardware Update Wizard. Windows still doesn't like the iTunes drivers stating "the specified location does not contain information about your hardware". This location is the same as you noted: "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers" which contains:
    usbaapl.cat
    usbaapl.inf
    usbaapl.sys
    All dated 7/22/2008.
    My current drivers for the iPhone in my setup are still the MS drivers, version 5.1.2600.0.
    usbscan.sys
    ptpusb.dll
    ptpusd.dll
    Any help would be appreciated! Thanks!
    -Alex
    Message was edited by: Cassiux
    Message was edited by: Cassiux

  • IPhone not recognized by most computers

    Hi,
    My problem:
    iPhone 4 32GB is not recognized at all by the computer. A popup shows up: Unknown Device.
    Tried:
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    - completely restoring the device
    - putting it in DFU mode
    - PC ánd Mac
    - different cables
    - latest updates of iTunes
    - Apple help guides
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    - I've found two computers (Windows) where the iPhone was flawlessly recognized (both before and after replacing that connector).
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    - Problem occured during 5.0, 5.0.1, 5.1 (don't know if it did when running 4.x, but I assume it did)
    - iPhone worked perfectly for its previous owner (she used it in Holland), but when I bought it, the problem occured at my pc (I use it in Belgium).
    - iPhone is completely simlock free and not jailbroken.
    - other iPhones can connect with the same computers.
    Could this be an iPhone-hardwareproblem? I'm really stuck here.
    Thank you for your help!

    The problem persists.
    I plugged it into my sister's Macbook Pro, popped right up, so I figured I'd run a "restore" thinking it'd clean out the cobwebs. Turns out that was a terrible idea because now I not only have a phone that I can't put anything onto, but it's empty as well: No music, no videos, no photos, no contacts.
    I completely uninstalled iTunes and reinstalled it. Plugged the phone back in. Things were looking up because it "binged" for the first time in a while on my computer. Tried syncing some photos to it. Worked for about 30 seconds then this popped up:
    Phone disappears from iTunes, though the phone itself still says "Sync in progress." Now it doesn't acknowledge a connection at all anymore.
    I'm tempted to put the thing back in the box and try to return the whole shebang, even though I'm like a week past the return policy. Piece of Garbage.

  • TS1591 Iphone 5 and Ipad 4 were not recognized by computers and itunes, cant sync since update software. HELP PLEASE

    I have an Iphone 5 64gb and an Ipad 4 with Retina Display and both are not recognized by Itunes 11 run in Win 8 pro 64bit.
    I have uninstalled and reinstalled itunes 3 times, reseted my devices for many times, changes different cable but everytime I plug my devices in, a small message appear on devices screen ask whether to trust my computer which has been authorised by me via itunes.
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    Hello Mr. Mai,
    I would be concerned as well if my iPhone and iPad were not recognized by iTunes.  Thank you for providing all the information with the steps you took in regards to this issue.  I found an article with a few more steps you can take (you can skip the steps you have already taken):
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Iphone not recognized by itunes/can't upgrade itunes/ don't want to upgrade software

    After having my iphone 3g "fixed" in the apple store and connecting it to one of their brand new computers, my itunes no longer recognizes my iphone and says I need to upgrade to new Itunes which I can't do because I only have the Tiger version of software.  Is there anything I can do so my iphone can go back to normal without purchasing updated software?

    I am having a similar problem. I am attempting to install the airport extreme card in my ibook g4. The computer is not recognizing the card and now it isn't recognizing the iphone. If I remove the airport card then itunes recognizes the iphone. I have the original phone with the 2.01 update. I'm stumped.

  • Someone please help--iphone not recognized by computer

    i've read and searched everywhere for what to do.
    when i connect my iphone to the computer, the computer says the device is not recognized. ive reset my iphone, the computer uninstalled then reinstalled itunes, did all the stuff to find it under device manager and it still comes up unknown device. ive tried other computers and cords as well. ive done everything everyone else has been told to do. someone please help me out!
    Message was edited by: jaydyn

    For Windows, see this... http://support.apple.com/kb/TS1495
    For OSX, see the doc linked in that one under Resolution.
    Message was edited by: paulcb

  • HT1430 iphone not recognized

    My iPhone 4S is not recognized by my computers.  I have a Macbook at home and at work, and neither computers recognize the iPhone when I connect it.  It doesn't even show up in Finder.  I've tried different USB ports and USB cables, as well as restarting both the computer and the iPhone.  Please advise.

    does it pull up under your devices at all and just isnt being recognized by itunes or is it not being recognized by your computer at all?

  • IPhone not recognized by computer, but is charging just fine?

    Hello,
    I have synced my phone before with my iTunes just fine, but lately I've had issues. I plug my phone into my computer and it charges it just fine, but no trust notification or anything has shown up. No indication of it being noticed at all happens. Now before you answer, let me explain some things;
    1. I've tried three different cords, old one, and two new ones.
    2. It is no where to be found in device manager or anything of the sort.
    3. I have uninstalled and reinstalled all of iTunes at least three times, to no avail.
    4. Restarted and updated everything multiple times as well.
    5. Tried two other computers, nothing.
    I have iOS 8.1.2, and the newest iTunes (12.something.)
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    Well, this is the support document for an iPhone not being recognized with iTunes in Windows. iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
    When you removed and reinstalled iTunes, did you do it by following the instructions in this support document? Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
    If you did not follow the instructions above, it can cause additional issues for you. With the phone connected, you say you do not see it in device manager, do you see it in Computer? Do you see any USB error in device manager?

  • Iphone not recognized by windows or itunes

    Can anyone please help me figure out how to resolve this issue?  My iphone 4 is not recognized by my PC.  My OS is by Vista Home Premium Service Pack 2.  I tried the various "device not recognized" troubleshooting to no avail.  I tunes is up to date.  I even turned off my security sw for a bit to see if there was a third party conflict...all to no avail.  There has got to be someone out there who has the smarts to show me how to fix this.  Please advise and many thanks in advance!

    Jason,
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    The cost to repair a device and all of its components is more than the cost of a new device.
    Other than the article I linked above, this is the part of the warranty/legal forms that would apply:
    +"US v1.0+
    +Apple reserves the right to refuse+
    +service on products that have serial numbers altered, defaced or removed or that are damaged due to+
    +accident, abuse, neglect, misuse (including faulty installation, repair, or maintenance by anyone other+
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  • Iphone not recognizing i'm logged in with same acct.

    I am trying to use my macbook to make calls.  Macbook air is on Yosemite, iphone 5 is on 8.1.  The problem is that when i go into settings-facetime, and try to turn on iphone cellular calls, I get the message "cannot turn on iphone cellular calls - Facetime and icloud must be signed in to the same apple ID to use iphone cellular calls."  I have logged out of and back into both facetime and icloud, done a hard reset on the phone, and still cannot get iphone cellular calls to turn on. Why is my phone not recognizing that I'm signed into both areas with the same account?  Thanks.

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  • HT4623 iPhone not recognized by computer or iTunes

    I attempted to update my iPhone 5 to the newest version using iTunes on my computer, and my iPhone is now in recovery mode, and is not recognized by either my computer or iTunes.  From the research that I have done, it appears to be a driver issue, but after uninstalling and reinstalling iTunes, attempting to manually search for the driver (which I located on my computer, but the computer would not recognize), and searching for the driver online ("access denied" response message appears), I am at a loss as to what to do.  Can anyone help?

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