IPhone 4 not sending/receiving texts to/from non-iPhone

Hello,
I am on a shared plan with my mother. Thursday afternoon my mom updated our plan and suddenly my phone was not sending or receiving text messages to non-iPhones. iMessage is working just fine, thus I can only talk to people with iPhones. It fairly closely correlated to the IOS update so I updated my phone and that didn't help.
I have tried resetting network setting, hard reset, toying with message settings, *228 options 1 AND 2 etc... and still nothing is working. Please help! I run a business and can not afford to not be able to be in contact with half my contacts!

    Hi s13021,
Let's get your messages flowing again! Thanks for the doing the troubleshooting you have done so far.  I know that running a business with a fully functional phone is needed. I have a couple things for you to try. First, turn off iMessage, power cycle your phone and keep iMessage off; try sending messages. To run a good test, send the message to your self and please put "1" in front of your number. Also, another step to try is turn off iMessage, then reset network settings, then turn it on and try again. These have been some successful steps. Please keep us posted.
Thanks, BobbyS_VZW
Follow us on Twitter @VZWSupport

Similar Messages

  • HT4061 I recently switched from my iphone to a samsung Galaxy S4, trading in my iphone. I now can not send/receive text messages from any iphones to my galaxy S4. Since I traded the iphone in, I can't access it to make any changes. Any ideas?

    I recently switched from my iphone to a samsung Galaxy S4, trading in my iphone. I now can not send/receive text messages from any iphones to my galaxy S4. Since I traded the iphone in, I can't access it to make any changes. Any ideas?

    http://support.apple.com/kb/TS5185

  • I can't send or receive text messages from non iphone users

    I can't send or receive text messages from non iphone users

    Under Settings - Messages, do it state Sens SMS ON? Should be (this applies to imessage but just in case).
    Same area, MMS Messaging is on? Should be.
    If all else fails, go into Settings General Reset - Reset Network Settings (this will lose WiFi info but fixes a lot of messaging errors).

  • I can call out but all incoming calls are going directly to VM with no signal that I missed a call or have VM. I can send/receive text messages from other iPhone/iPad/iTouch users, I am assuming this is really "iMessage." Is it apple software?

    I have spent hours on the phone with Apple and AT&T. I went thought reset, on/off, etc, etc with both companies to no avail. Each company pointed fingers at the other....as being the source of the problem.
    Problems: Suddenly ALL  incoming calls were going directly to VM with no signal I missed calls and/or had VM. I was also unable to receive all Text Messages...Oddly, I could send text messages to anyone (even non-apple users but I could not receive their responses)........then I when I got home I started receiving text messages from other apples users ONLY. I assume now - iMessage kicked in and I could text (send/receive)  other iPhone/iPad/iTouch users ONLY. ....yes, I could still (send) text messages to my husband's blackberry (he received my messages fine) but my phone would NOT receive his text respones.
    Finally, I googled the problem and found this community where other people have had the exact same problems! One person said he "turned off 3 G" which was the solution for him....so I did the same and VIOLA! My problem  solved! Nevermind the fact that I pay for 3G and cannot use it....so here's my question, if 3G is the problem on my phone is this an APPLE issue or a NETWORK problem? Do I purchase a new phone and slip in my same SIM card and hope the same does not occur or do I get a whole new SIM card and phone? What is the long term resolution to this problem?
    I am happy however to find that my problem is NOT an isolated incident and wish Apple or AT&T had told me this is not so uncommon because I thought (based on the baffled response from Apple) that this has never occurred before.  Where is Steve Jobs when we need him?

        jsavage9621,
    It pains me to hear about your experience with the Home Phone Connect.  This device usually works seamlessly and is a great alternative to a landline phone.  It sounds like we've done our fair share of work on your account here.  I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you.  I look forward to speaking with you.
    TrevorC_VZW
    Follow us on Twitter @VZWSupport

  • New iphone 4S doesn't let me send/receive text messages to non-iPhone users...how can I change this?

    wondering if it is due to a brief stop in service but I am not receiving messages from non-iPhone contacts and not allowing me to send--even though it appears as I sent a text--recipients are not getting the texts I send IF they do not have an iPhone...what to do to change this?

    Contact your carrier and make sure that your account is properly set up for texting.

  • IPhone 4 will send/receive texts only from other iPhones

    Brand-new iPhone 4 on Verizon can't send/receive texts to other makes of phone.  It will only text to another iPhone. Error message: "Message send failure." Any idea what to do?

    Yes, our plan has unlimited texting...and I was able to text with a friend who also has an iPhone, but not with anyone who has a different type of phone.

  • Iphone 5 won't send/receive texts/calls from other iphone users

    So I recently upgraded my android phone to an iphone 5 on saturday and when I got it, I was able to make calls and receive texts from other iphone users. And now my texts aren't sending to other iphone users/calls and I won't receive them. My friends with iphones called my phone and my phone didn't receive their call. Also when i send texts it says "not delivered". I know it's just iphone users since my family members have androids.
    I've tried resetting my phone and taking out the sim.

    Try totally shutting all of your apps, double click the home button then hold your finger on an app until you see the red minus sign then tap that on all your app, then restart your iPhone, then give it a try.  If you are still having problems you will need to check with your service provider to make sure your account is provisioned correctly. 

  • I cannot send or receive text messages from other iPhone users. I don't get an error I just don't receive any messages and the other users do not receive mine.

    I cannot send or receive text messages from other iPhone users. I don't get an error I just don't receive any messages and the other users do not receive mine.

    Reset the devices: Hold down the home button along with the sleep/wake button until you see the apple, then let go.

  • Have an iPhone 5. Phone does not ring when calls come in and texts sent from non-iPhones are delayed by 4-5 hours before receiving.

    Have an iPhone 5. Phone does not ring when calls come in and texts sent from non-iPhones are delayed by 4-5 hours before receiving.

    This morning I woke up thinking that I should turn off my iPhone and then call it from a land line.  If the problem is the network then there would be a delay before I heard ringing.
    I turned my iPhone off and called it.  Right away I heard my message.
    I turned my iPhone back on and called it.  It rang right away!
    So, did Virgin Mobile fix the problem or did turning my iPhone off fix the problem?
    I don't know, but I'll take either.  I do know that Virgin Mobile said it would be four days to check the problem.  Did the problem get fixed yesterday when the four business days were up.  I do know that I've had my iPhone on for a long, long time.  Did upgrading to 6.1.1 or 6.1.2 cause the problem and turning my iPhone off reset my iPhone?
    If you have delayed ringing problem and turning your iPhone off and on again resolved it, please post a note here.
    P.S. I did call Virgin Mobile and its records show the investigation is still open.  I hope my points get passed on to the investigators.
    P.P.S. Reading my notes, I had turned my iPhone off and on last week.  Maybe it's all the phase of the moon.

  • Why can't I send or receive text messages to non-iphone users

    Why can't I send or receive text messages to non-iphone users

    thatch001 wrote:
    Another thing you can try is to ensure that the setting for ( send as sms if imessage unavailable ) is turned on, this can be found in Settings : Messages. If this doesnt work you can also try changing the contact details to read mobile instead of iphone.
    That setting is not relevant to sending SMS messages to non-iPhones. It only affects what happens when an iMessage won't go through to an iOS device. And, what the phone number is labeled has no effect on anything. You could create a custom label "Rutabaga" and the SMS would still go through if the account was properly provisioned. Those labels are for human brain convenience only.

  • When I send a text message from my iPhone response only comes back to my iPhone .  If I send from iPad, response only comes back to iPad. Whichever I used last is where response comes.  Responses are not coming to both anymore!  Please help?

    When I send a text message from my iPhone response only comes back to my iPhone .  If I send from iPad, response only comes back to iPad. Whichever I used last is where response comes.  Responses are not coming to both anymore!

    On both devices when you go to settings>messages>send and recieve how are poeple contacting you on each device?. e.g. email or mobile number.

  • Why Does the iPhone not send/receive MMS?

    Why Does the iPhone not send/receive MMS? this in the works?

    "Why Does the iPhone not send/receive MMS?"
    Apple chose not to offer this as a feature of iphone. E-mail can accomplish the same thing.
    "is in the works?"
    This has been asked and answered countless times. The forum search bar is on the right side of this page.
    Apple has announced that MMS will be included in the 3.0 software due out this summer. Before you ask, all that has been announced is in this link:
    http://www.apple.com/iphone/preview-iphone-os/
    Apples developer conference begins tomorrow.

  • Why can't I receive text messages from other iphone users after upgrading to iOS 8?

    Why can't I receive text messages from other iphone users after upgrading to iOS 8?

    Hey DebC2001,
    Thanks for the question. After reviewing your post, it sounds like you are having trouble with iMessage. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
    iOS: Troubleshooting Messages
    Thanks for using Apple Support Communities.
    Have a nice day,
    Mario

  • HT3529 How can I send a text thread from my iphone to my email?

    How can i send a text message thread from iphone to gmail?

    You can send a text message from your iPhone to Gmail by addressing the text to the email address.
    You can also Copy/Paste the a message from text to an email.
    See the iPhone User Guide for more info about copying and pasting.

  • TS1398 I have an AT&T iPhone but only use wifi. Since I updated my phone to iOS 6.0 I cannot receive text messages from other iPhone users outside wifi range. What is the issue?

    I have an AT&T iPhone but only use wifi. Since I updated my phone to iOS 6.0 I cannot receive text messages from other iPhone users outside wifi range. What is the issue?

    Check Settings>General>Cellular to be sure you have Cellular Data set to On.

Maybe you are looking for

  • Unable to create Product group form T Code- MC84 in ECC 6.0

    Dear Expert,           After Upgrade from 4.7E to ECC 6.0 we are facing problem for Tcode-MC84(Create Product Group) is opening but we are unable to Create product group..         can any tell me what is problem for this or is there any apply SAP Not

  • No Aggregation Level Defined for Data Matrix ICHSM1

    Hey Folks, I see that there is no Aggregation Level defined for Data Matrix ICHSM1 ( the SMI cBook ). I now need to add new key figures to this Data Matrix. However, I am not being able to do so since there are no Aggregation Levels defined in the fi

  • Keep contract and switch the number to my payg number and give my old no to different network

    I have two pay as you go and one pay monthly I would like to use one of the pay as you go number for my pay monthly account and give my current may monthly number to my daughter who is on a different network to O2. Please explain if this can be done

  • Iweb and motion graphic in  transparent background !!!

    i want to make my website with iweb , the background design in photoshop then use in iweb , i want to have a motion graphic same a flower growing on background but it seems there is no way to do this because when i make a motion in After effect and e

  • Negative time management

    hi friends i configure TM to company which use time event they want TM(-) however they use time event how can i handle this issue?