Iphone 4 software update causing internet dropout
Hello,
I recently purchased my first Mac, a Macbook Pro, and I have an iPhone 4. I have yet to update the iPhone, and when I connect the device via iTunes, and the software update download attempts to begin, the download will begin but very rapidly slow and then cease.
I am connecting to the internet via the Macbook Pro using Airport, to a Netgear WSG624v3, and a Comcast provided RCA modem. I have had plenty of issues with the router and modem, soon to be resolved, hopefully, but I am positive the issue is related directly to the software update file attempting to download.
I am totally able to connect to the internet via multiple devices, and access all sorts of content. The software update download startup will cause my network to drop connection to the internet for a few minutes, then it will automatically reconnect. Attempting the download again results in the identical scenario replaying.
I have also noticed that attempting to download certain podcasts via my iPhone 4 over the wireless network can cause a general connection loss.
Is this a firewall issue? I am only using the Apple-supplied firewall and whatever might be on my Netgear router...should I kill the Netgear security entirely and give the download a shot? I don't want to risk compounding headaches with a security issue.
Thanks in advance for your help - I am very new to all things Apple, so please be very explicit and detailed with any and all information and step-by-steps you might be able to provide.
Here: http://www.iclarified.com/entry/index.php?enid=1034
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Ok I’m completely lost here....
I’m running Microsoft Windows XP Home Edition Service Pack 3 (Build 2600), I updated iTunes to 11.0.2.25 and some other updates for windows last night on my laptop. I try connecting to download the iOS 6.1.2 update for my iPhone 4 and my iPhone 5 via iTunes. I am getting this message for both "iTunes could not contact the iPhone software update server because you are not connected to the internet. Make sure your internet connection is active and try again." Everything was fine with connecting prior to running these updates because I downloaded the 6.1 update with no problems when it came out.
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If anyone can come up with any ideas that I haven’t tried, please let me know. This is keeping me back from updating both of my phones along with if anything should ever happen to them; restores as well.im computer is connected i can go to the apple store through itunes but when i plug my phone in i keep getting that alert... i plugged my phone in to update it after the apple loaded the itunes icon and a usb showed up.
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i cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet". But i checked my internet on both my pc and iphone and tried again but it still says the same thing. plzz plzz help
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when i follow the steps it does it but when it gets to itunes it says 'iTunes could not contact the iPhone software update server because you are not connected to the internet' but i am connected to the internet ..?
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I have attempted all of the above suggestions and am still receiving the same error message. I have also turned my internet security off and have received the same message. I am using a dongle for my internet, would this make a difference?
Okay I haven't been able to update my iPhone ever since I updated my iTunes to the 8.0 version either! I just followed your instructions and changed the setting on my control panel and then asked to update and it started updating and after about 10 seconds it popped up with the same message that iTunes could not contact the iPhone software update because you are not connected to the internet. Check back or try again later or whatever. So I went back to the Internet Connections to make sure that my changes saved and they did but it still will not update my phone...this is soooo frustrating!!!! Please help!
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I've been trying to fix this problem by my self with no luck so I'm writing to you guys, hoping you will have the right answers.
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I've tried everything; turning off firewall, update my AntiVirus,restarting my router, restarting pc while IPhone not\connected, changed usb exist (using a back exit atm),changing usb cable and even reinstalled my iTunes (yes, my iTunes is up to date), although when I tried to update my itunes it gives me this error:
"The iTunes update server could not be connacted. Please chek your Internet connection, or try again later. " but I don't think it's related but worth to mention it.
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Thanks In Advnace.Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart. -
ITunes: "The iPhone software update server could not be contacted"
Could someone please help me with a problem that I´m having with iTunes that´s really annoying. I want to update my iPhone 3G with the latest 3.0 software. For the first time ever iTunes is giving me the following message every time I try to update (been for more than 24 hours now):
+The iPhone software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later.+
I also get a message if I try to click on the update itunes( not that I need to, as it updated to iTunes 8.2 earlier this month) but still I figure it´s all part of the same problem:
+The iTunes update server could not be contacted. Please check your Internet connection, or try again later.+
Solutions tried so far:
* Going through my internet connection settings - I´m connected to the internet with no problems!
* Changing from wifi to wired connection - same thing, can´t update
* Reinstalling itunes (twice) - no difference
* Switching off Netbarrier
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Please help!Thanks for the response. Yeah I'd seen that a lot of these issues in the past had mainly affected Windows users. Anyway I tried naming a new location and no success and I don´t really understand the last post in that thread. There is no "check for updates" under the help menu. It's only in the itunes menu and that´s what I keep trying to do with the same message.
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The iphone software update server could not be contacted" - error message recieved when i try to update to 5.1.1 via itunes , what can i do ?
Dear Lawrence Finch:
If you're still around I hope you see this message, as you're the FIRST person (after reading every link, thread, other sites, apple support articles, etc.) to mention JB may be causing this iTunes popup window to REPEATEDLY occur:
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Many thanks!
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