Iphone 4 Stuck at connect to itunes screen.

Dear Apple support community,
30 minutes ago I tried to reset my iphone 4. (It was currently running on Ios 7.1.2.)
First I made a backup from my iphone in itunes, no issues here.
When I clicked on the reset my iphone button it started resetting my iphone (it rebooted etc) and then after like 10 - 15 minutes it get an error message. (Accidently i clicked the error message away ;s). Now when I turn on my iphone 4 I see a white cable with an arrow aiming to the itunes logo. When I connect the iphone to my windows PC itunes doesnt recognice my phone whatever I do. (I rebooted my iphone and PC multiple times removed the cable etc nothing worked)
When I connect the iphone of my mother ( a iphone 4s) it works just fine.
Can someone please tell me how to fix this? I would really appreciate it:)
Thanks in advance,
Rob

iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Similar Messages

IPhone stuck on "Connect to iTunes" screen. Connect to computer, "USB device not recognised". Can't reset. Suggestions?

Above says it all. Frustrated, no one seems to have an answer. Anyone know of anything that could get me closer to fixing it?
Happened when iPhone 4 was updated to iOS 5. Problem was Kaspersky was on - I know this because I have had trouble when updating my iPhone in the past when it was on. Unable to get anywhere in terms of restoring because it's stuck on Connect to iTunes screen, computer won't recognise it and reset won't work.
Any help would be appreciated. Thanks in advance.

I had this problem before and fixed it. Its happened to me again very recently so its not uncommon. I had to completely uninstall ITunes and most importantly uninstall Apple Mobile Device Support which can all be found in the uninstall programs in the control panel. once you have done that, re install the most up to date iTunes (don't worry about having to find another Apple Mobile Device Support software as the most up to date version of that gets installed with iTunes). Once that is done take out the USB cable make sure the iPhone is off or blank ad iTunes is not open. Then simply plug in the USB and iPhone you don't have to hold any buttons and the phone should light up and you get a message about the apple mobile device support software being installed then itunes opens asking if you want to restore this iPhone. if this doesn't work don't worry take out the phone and try a different USB socket making sure iTunes isnt open for some reason it doesnt like it open.
Hope that helps im only saying whats helped for me so sorry if it doesnt for you

Iphone Stuck on 'Connect to iTunes' Screen

i have no idea what happened to my phone!! it was working perfectly fine and now my phone is stuck on the connect to itunes screen. if i connect to computer it's on the restore message screen. when i do hit restore the iphone screen goes to the updating screen like normal but then once it's done "updating" it goes back to the connet to itunes screen and my computer gives the same restore message! what is going on?! also, idk if this might be it but my phone is gets burning HOT!! is it possible that something fried up in there? hope someone can help even though when i get the chance i'll talk it to the genius bar.

Assuming the iPhone is not hacked/jailbroken/unlocked, you will want to either contact AppleCare or set up a Mac Genius appointment at http://apple.com/retail as you suggested. Good luck!

Iphone stuck on "Connect to iTunes screen", iTunes won't detect it

I have an iPhone 5. I tried to install the IOS 8 update via iTunes today, but after about 15-20 minutes, my phone went to the "connect to iTunes" screen and would not complete the update. I don't recall if an error number popped up, but at any rate I can't find out what it was or even if there was one now.
Since attempting to update the iPhone, I cannot get past the "connect to iTunes" screen. My computer detects that there is an apple device, but that's about it. When I plug my iPhone into the computer, iTunes runs in the background but does not pop up like it usually does. Additionally, now if I bring up the task manager and end iTunes, then iTunes still will not pop up if I attempt to run it again with the iPhone still plugged in. iTunes will only pop up if I unplug the iPhone and then run iTunes. iTunes used to pop up automatically once the iPhone was plugged in. As for trying to unbrick my iPhone:
I have tried turning the iPhone off and on again. It goes to a black screen when off, as usual. It goes to the Apple logo, and then right back to the "connect to iTunes" screen once turned on.
I have tried uninstalling and reinstalling iTunes after unplugging the iPhone, and then plugging the iPhone back in once iTunes was reinstalled.
I have verified that Apple Mobile Device Support is installed
I have verified that the Apple Mobile USB Driver is installed
I have tried switching USB ports on my computer
I have tried putting my phone into recovery mode by unplugging it, holding the home and power buttons and then plugging it into the computer while still holding the home button, but there is no effect.
I have tried updating the phone by going to device manager, then to the update driver screen for the Apple device, and then manually selecting the update from Common Files>Apple>Mobile Device Support>Drivers, but there is no effect.
I have tried removing the SIM card, but even without the SIM card it still goes to the connect to iTunes screen once turned on again.
I have tried putting back in the SIM card, but no effect.
My iPhone has previously had trouble with the last update too, but I was able to get it working again somehow. I've since forgotten how, but I'm pretty sure it wasn't this difficult. I do not know if the last update was ever installed at all after I fixed the iPhone, so I do not know my iPhone's current iOS version. I think it is iOS 7.1.2, but I do not know how to check.
I would really appreciate any suggestions. Thanks!

Nevermind, I was able to fix it. I had to put my iPhone into recovery mode, and then plug it into someone else's computer with iTunes. That got it back to normal. Does anyone have any suggestions as to why this is? I'm hoping I won't have to keep repeating this process every update...

IPhone stuck on connect to iTunes screen do not use iTunes or have it installed on my PCs; does anyone know of an easy fix other than updating windows then installing iTunes? I don't have time to go through the process again and at this point will d

Hi all- I'm new to this online community of Apple support; my iPhone 5s is stuck on a screen that has the connect to iTunes icon, this started after I upgraded to IOS 8.1.1 from the beta to fixed version; I don't use iTunes and have an IPad, home PC, office PC, and Galaxy Tab, and I went through (failed) the process of installing itunes on my office PC but needed to update windows; after going through all redommendations I could find, including Apple phone support, I still haven't had success. Does anyone know a way to get my phone past that screen? I don't have time to keep doing updates and installation attempts;'I don't care about the content at this point; but I can't get to the settings to "reset all" and start from scratch; I bought i loud for storage and have an old 4s that has a broken screen butt still works and I have another active 4s on my plaN. Im not tech savvy myself; but I know some community members are pure geniuses! !I just need a fast way to fix this bug;'I use it for work and it's been inaccessible all week, the only time I have to go to an Apple Store is this weekend; I don't want to move to the iphone6 because it's too big. I didn't know this community existed; it's cool; for this issue, I just have no time for a new phone or phone support again; I'm posting this question as a last resort; any feedback is appreciated......and I apolo in advance if this post goes under the wrong thread

No. You have no alternative but to plug it into a computer running iTunes and restore it.

IPhone 4 Stuck on 'Connect to iTunes' screen.

I.. was kinda trying to get rid of the iOS 7 update files which were automatically downloaded to my iPhones following this discussion page: https://discussions.apple.com/thread/5379403?start=0&tstart=0
Following the instructions posted there, I managed to get rid of about 3GBs of the iOS 7 files out of my iPhone 5.
What I followed was nzzzzz's 'Method B'
Method B: Open Settings->General->Software Update, Click "Install Now". There will be a prompt says "Verifying update...", Wait until this prompt disappear, there will be a spinning wheel on the black background. Immediately press and hold both of the power and home buttons at the same time. DO NOT release the power and home buttons for about 10 seconds. Your device will reboot. It's done. The automatically downloaded firmware will have been deleted. Now read part 1 to prevent automatically downloading in the future.
However, when I tried it again on my iPhone 4, it's now stuck on 'Connect to iTunes' screen.
No DFU modes or recovery modes seemed to be working, so I gave up and decided to restore & upgrade to iOS 7.
Then there was another problem, iTunes 'did' recognize the device as in 'recovery mode', downloaded the 7.0.3 update file, and tried to restore the device... but it got me 'error 9134'.
I followed the instructions on forums and discussion pages, and even called the Apple Care Services for technical support... but nothing worked. Nothing.
All those 'hosts' file edit and iTunes removal(and other following services) + download/install to the latest iTunes did not work on me, and now the device is 'just stuck on Connect to iTunes' screen.
Any suggestions..?
(BTW, English is not my native language, so if there's anything that cannot be understood, tell me)
+ Thanks in advance
Additional info:
iPhone 5: Tried to remove the iOS 7.0.3 files on iOS 6.1.4
iPhone 4: Tried to remove the iOS 7.0.3 files on iOS 6.1.3
Windows 8. latest iTunes (Newly bought computer + latest iTunes installed on 10/26/2013)
Windows 7, iTunes v 11.0.4.4 (The computer that successfully factory-resetted my old iPhone 4S and iPhone 4. The same computer that's not working with the same iPhone 4 now.)
Plus, my iPhone 4 is not backed up... not even in iCloud I think... There are some old pictures I'd like to keep, but almost forgot to get them out since I bought 5 a few weeks ago. I was using the iPhone 4 for the TV cable with the 30-pin connector.

Hi, I solved this problem on my iPad.
First I followed the steps here: http://support.apple.com/kb/HT4097?viewlocale=en_US and recovered the iPad. iPad turns empty like new.
Then I followed the steps here: http://support.apple.com/kb/HT1414?viewlocale=en_US (Option: Restoring your iPhone, iPad or iPod Touch) and restored my iPad from a previous backup from iTunes.
When the backup restore was finished, many apps were missing on my iPad. I synchronized it again with iTunes (it took a while although I don't have many apps) and everything was back exactly as before.
I don't know what caused the problem in the first place, being stuck in the iTunes USB screen, but it seems to be solved now. I will anyway try to always remember to close all apps and not leave them running in background. Maybe my iPad got confused?
Regards
Sonja

Iphone 5 stuck on connect to itunes screen- if i try and get it out of recovery mode it trys to extract the data and then says the phones memory is full

iphone 5 stuck on connect to itunes screen- if i try and get it out of recovery mode via itunes, it trys to extract the data and then says the phones memory is full- cant seem to get it sorted, any ideas? I have an ipad mini if that helps?!

Hey craigfromsheffield,
I would suggest that you use the following information in order to help you resolve this issue:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Thanks for using the Apple Support Communities!
Cheers,
Braden

I was Updating my Iphone 4s to iOS 6 through itunes. an error happended now iphone stuck on connect to itunes logo screen . tried tukrning on and of it connects but itunes does not recognize so i can restore .. any ideas?

I was Updating my Iphone 4s to iOS 6 through itunes. an error happended now iphone stuck on connect to itunes logo screen . tried tukrning on and of it connects but itunes does not recognize so i can restore .. any ideas?

Dont know if accidently fixed it or not i got it to be recogniced by itune im restoring it now. i held the power/sleep button till turned off. then while holding the home button under the screen connected it to the usb wire .. also i change the usb port i was using on my computer dont know if it was luck or what but glad i got my phone back.
itunes recognized it as in recovery mode
http://support.apple.com/kb/HT1808
got it working currently restoring from backup good luck guys

Iphone 5 is stuck at connect to itunes screen after the last software update

The last thing which I did on my phone is software Update and left it at night .Today Morning I saw my IPhone 5 is stuck at connect to iTunes screen
I tried connecting to iTunes with my laptop and clicked on restore and update still it is at same screen
Rebooted the device still same screen
Please let me know if you are aware of this fix

Hi vadlapavanigeetha,
Welcome to Apple Support Communities.
Did you see an alert window when you attempted to update your iPhone? The suggestions in the article linked below will resolve most update and restore issues.
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Cheers!
-Jason

Need help urgent,my iphone is stuck at connect to itunes screen.when i restore with itunes it shows error -1. please help me

need help urgent, my iphone is stuck at connect to itunes screen, when i restore it using itunes, it shows error -1...may someone help me plz....

See:
iOS: Unable to Update or Restore
http://support.apple.com/kb/ht1808

IPHONE 4 STUCK AT CONNECT TO ITUNE SCREEN

My iPhone 4 is stuck at connect to itune screen...

If you connect the iPhone to your computer and launched iTunes and nothing happened you will need to make sure you have the latest version of iTunes installed on your computer. If so then you will need to troubleshoot iTunes.

Phone stuck on connect to itunes screen after update attempt

Hi, hope someone can help me. I connected my iPhone to my computer to transfer my photos from the phone to the PC. I have automatic syncing turned off.
When I connected, I was prompted to update the iTunes version, which I did. It's now version 9. Then I attempted to update the iPhone version. I got a message saying I had to transfer my purchases first, which I did. Then I tried the update again. The update seemed to take awhile, then I got a message saying it failed. There was a "More Information" button which just prompted me to send info to Apple, which I did. Unfortunately I didn't save the info.
At that point all my iPhone info no longer showed in iTunes, and the only active option is Restore. It does say "Your iPhone software is up to date," which would seem to indicate that the update did work...I tried disconnecting and reconnecting my phone. When I do this, I get the message "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
I would rather not Restore the phone unless I have no other options, since I have 600 pics, contacts, etc on the phone...Of course not backed up since this is the first time I've tried to transfer data.
So I tried a few things:
- I disconnected and reconnected the phone several times.
- I restarted the computer several times.
- I went to the Apple site and tried the troubleshooting steps for "stuck on connect to itunes screen" (which is what my phone is currently doing).
- I ran the diagnostic checks in iTunes (output below - I ran this while the phone was plugged in yet it says it's not found).
- I held down the Home and the Sleep/Wake button until I see the Apple icon.
- I went to My Computer > Manage and tried to update drivers, but the phone doesn't show in the device manager.
- I tried a different USB port and there are no other devices connected to the machine.
Nothing worked, my phone is stuck on the connect to iTunes screen and I get the error message every time I plug it in. I haven't tried another computer bc I don't have one and I'm not sure how to create/use another user account on this machine.
I wouldn't mind calling support but my phone doesn't work...Any help is much appreciated. Thanks in advance.
============
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
ASUSTeK Computer INC. 1005HA
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.0.34 (214.3)
Current user is an administrator.
The current local date and time is 2010-03-31 02:42:39.
iTunes is not running in safe mode.
Video Display Information
Mobile Intel(R) 945 Express Chipset Family
Mobile Intel(R) 945 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-03-31 02:22:42.
** iPod/iPhone Connectivity Tests **
iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
Fifth Generation iPod (iPod with video) running firmware version 1.3
iPhone 3G running firmware version 3.0
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
Message was edited by: gobblygook
Message was edited by: gobblygook

Your only choice at this point is to restore your iphone. Since it appears from your post that you have never synced to this computer, you of course will not have a backup to restore from. That means your only choice is to restore as a new device & re-sync your itunes content. Unfortunately, all of your contacts, calendars, pics in your camera roll, etc., will be lost. Its not a good idea to use the iphone or any phone for that matter as a storage device, as things like this can & do happen. You should be syncing on a regular basis. The first thing done when you do sync is an iphone backup. You should also transfer pics in your camera roll to a supported application on your computer on a regular basis, much like any digital camera. You can always sync pics back to your phone, but if the only copies are on the phone, you run the risk of losing them.
See if you can force the phone into recovery mode:
Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.

IPhone3G got stuck on connect to iTunes screen while doing upgrade iOS 4.2

Right after my iTunes 10.1 downloaded the iOS 4.2, it automatically started installing and sync-ing to my phone as usual.
It restarted itself, apple logo came out and ...
1. Stuck on "connect to itunes" screen eventough it was connected for the whole time. Unplugged it and plugged it back in, still got the same screen.
2. Neither my PC or itunes recognize it at all.
3. Unable to do soft reset but hard reset is ok. When i turn it on, the same screen comes out after the apple logo and got stuck until it turns itself off in about 30 sec.
3. Tried to connect it to the usb/itunes many different ways when the "connect to itunes" screen is on, but still got the same result.
4. Tried to do factory reset by holding the home button and connect it to the usb until the itunes recognize it, but still no luck (u can be sure on that it was properly done since it's not the first time i'm doing it).
FYI: the phone has never been serviced or customized.
Need some help ASAP here ppl. Please!
Message was edited by: Barsaa

I'm having the same problem too. I've been trouble shooting it based off advice from Apple's website and other people's information but so far nothing has worked. When I turn it on, it says connect to iTunes. I do. When I can get iTunes to recognize the iPhone is plugged in (which I seem to be able to only do when I stop and restart the Apple Mobile Device service), it says the phone is in recovery mode and has to be restored. I go through the process and so far it always stops on the "preparing iPhone for restore" process. Then I get the following error message ... the iPhone "iPhone could not be restored. An unknown error occured (1604). I seem to keep getting the 1604 and I haven't found a workable resolution yet for it.
If anyone could help, I would be so appreciative.

Iphone stuck on connect to itunes

my laptop wont recognise my iphone and its stuck on connect to itunes screen i want to cry! please help

I have the same problem. Any solutions to this?

HT201263 i need help please i'm stuck in "connect to itunes" screen reseting my phone didn't work and i can't sync to itunes

i need help i'm stuck in "connect to itunes" screen reseting my phone didn't work and i can't sync to itunes

Do as the screen shows - connect the iPhone to the computer you usually sync with and use
iTunes on that computer to restore the iPhone.

Stuck on connect to itunes screen and not recognised in windows

help please
ipod 4 is stuck on connect to itunes screen and itunes or windows will not recognise that its connected. My iphone connects straight away so its not the pc.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Iphone 4 Stuck at connect to itunes screen.

Similar Messages

Maybe you are looking for