Iphone 4 stuck in recovery itunes unknown error 1

Iphone is stuck in recovery loop and itunes showing unknown error 1 while updating to 4.3.5 any ideas on what to do?
thanks

You might be able to get additional insight in to the problem by looking at the Console in the iPhone Configuration Utility while attempting to restore.
Another way to get more information is to look at the updater logs in ~/Library/Logs/. You can find them by launching Finder> click Go> hold Option then click Library> click Logs> click the name of your iPhone to see the logs.
If you see a different error code in the logs, just go back to the first article and try the suggested fix.
Let us know what you were able to find and if you were able to fix it.

Similar Messages

  • My iPhone is stuck in recovery mode showing error 4013 any ideas?

    My iphone is stuck  in recovery mode.  It is showing error 4013.  Has anyone got any ideas on what to do next.  The 02 shop has said it is a hardware problem, but the phone has not been damaged in any way.

    Did you try these suggestions?
    Check USB connections
    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, thentroubleshooting your security software.
    Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
    To narrow down the issue, you can also change up your hardware:
    Use another USB cable.
    Plug your cable into a different USB port on your computer.
    Try a different dock connector (or no dock).
    Add (or remove) a USB hub between your device and computer.
    Connect your computer directly to your Internet source, with no routers, hubs, or switches.
    If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.
    Check for hardware issues
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
    Copied from
    Resolve specific iTunes update and restore errors

  • IPhone 4s stuck in recovery mode. Error code (-1).

    I recently bought my iPhone 4s from a guy (who bought it from someone else). He sold it to me pretty cheap because when he bought it, one of his friends tried to restore it for him and it got stuck in recovery mode. I have no idea if the phone has ever been "tampered with" or not. He didn't seem to know much about it (said it was his first smartphone) and I thought I might have a chance of fixing it. I'm starting to lose faith in that...I've tried almost everything I can find. I know there are tricks for this all over the internet and I've tried almost all of them. TinyUmbrella does nothing, Redsn0w won't even install on my computer (frustrating!). Trying to restore from iTunes is useless. It gets to about 90% then comes up with error code (-1) and gives up. I've tried that route probably 20 times with no change. I know I could take it into Apple and they could look at it, but I have no information on the phone itself. I cannot get the serial number. Does anyone have any suggestions at all? I'll try anything that doesn't require me taking it to Apple and getting charged more than I paid for the phone to fix it....I run Windows 7.
    Thanks so much!

    Hi there...
    Actually I was stuck with this situation yesterday. Here is what I did to overcome this issue: I hope it helps.
    To start with, here are few things to you should make sure of:
    1- You have the latest version of iTunes. You may try to uninstall and reinstall iTunes.
    2-Restart your Windows.
    If still no luck, try editing the Hosts file, here is how;
    1- click on RUN then copy and paste the following:
    notepad c:\windows\system32\drivers\etc\hosts 
    2- look for gs.apple.com
    3- if there are numbers infront of it just delete them or just type # before the numbers.
    4- Save the file and try restoring again.
    Note: you should have administror access to edit the Hostes file.
             put your iphone in DFU mode before restoring.
    I hope this helps. It did for me

  • IPad gen 1 stuck in recovery mode unknown error 37? How do I fix it!?

    Upgraded to latest OS and now the iPad will not recover. White screen and every time I try to recover on iTunes (tried on both mac/pc) it fails with unknown error 37. The tips tell me to turn of some firewall settings but this does not help. Any suggestions? Thanks!

    This error may occur when security software (not only a firewall) is blocking certain things.
    Read this article:
    http://support.apple.com/kb/TS3694#error37
    You might also be interested in this article:
    http://support.apple.com/kb/HT1808

  • IPhone 3GS stuck in recovery mode with error -1

    Can somene please help. My iPhone has been stuck like this for 3 weeks now, and I'm starting to get really fed up with not having a phone.
    My phone just keeps going around in circles stuck in recovery mode and can't get it to work.

    have you seen this ?
    http://thehowto.wikidot.com/ipad-stuck-recovery-mode

  • Iphone 3g stuck in recovery mode with error code 1002

    have tried all recovery modes ie holding home button sleep button , different cable different pc the lot .Searched the internet stuck now cant give my daughter the phone like this :-((

    Just to double check you tried everything error 1002 http://support.apple.com/kb/TS3694#error1002
    Could be a hardware issue, may need to get a new phone for your daughter sorry.

  • How do i fix my iphone 5 stuck in recovery mode and wont let me restore it just says unknown error 1603 has occured

    how do i fix my iphone 5 stuck in recovery mode and wont let me restore it just says unknown error 1603 has occured

    http://support.apple.com/kb/TS3694#error1603
    Follow the steps listed above for Error 1604. Also, discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user. If the issue remains, Eliminate third-party security software conflicts.
    http://support.apple.com/kb/TS3694#error1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

  • HT4623 my iphone 5 is stuck in recovery mode with error 14 unknown error coming up each time i try to restore.

    my iphone 5 is stuck in recovery mode with error 14 unknown error coming up each time i try to restore.
    Any suggestions?

    Hi ShinefromOKC,
    Welcome to the Support Communities!
    The article below may be able to help you with this.
    Click on the link to see more details and screenshots. 
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/ts3694
    Error 13, 14, 35 and 50 (or -50)
    These errors are typically resolved by performing one or more of the steps listed below:
    Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
    Put a USB 2.0 hub between the device and the computer.
    Try a different Dock Connector or Lightning Connector to USB cable.
    Eliminate third-party security software conflicts.
    There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. An incorrectly set default packet size can cause this error. Contact the software manufacturer that installed the packet-size modification for assistance. Or, follow this article by Microsoft to reset the packet size back to the default for Windows:How to reset Internet Protocol (TCP/IP).
    Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
    Try to restore from another known-good computer and network.
    I hope this information helps ....
    Happy Holidays!
    - Judy

  • Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks

    Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks

    In the article Resolve iOS update and restore errors this is what it says about error 14:
    Check your USB connections
    Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or “invalid response."
    If the USB connection between your device and computer is interrupted, you may be unable to update or restore.
    To narrow down the issue, you can also change up your hardware:
    Use the USB cable that came with your device, or a different Apple USB cable.
    Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
    Try a different computer.
    If necessary, resolve any further issues with the USB connection, then with your security software.
    If you're still seeing the error message, check for hardware issues by following the next section.

  • HT201442 iPhone 3gs ''Stuck in Recovery Logo'' and''iTunes Error 3941''

    ''iPhone 3gs Stuck in Recovery Logo'', and If Recovery The iPhone it will reboot and back to recovery Logo and then ''iTunes Error 3941''
    sorry for bad english

    This is what I posted to someone else having an update issue... Just for your information:
    I having the same issue about the and iTunes says "The iPhone cannot be  restored at this time because the iPhone software update server could  not be contacted or is temporarily unavailable.". I've had the  iPhone  3GS since it came out. It was working fine until I just tried to  update  it. It has NEVER been hacked or jailbroken. WE AND A FEW OTHERS are  having  the same issue then it is more than likely that this is an  update issue.  I took mine to the Apple store and the tech tried to  update it and he came to the same problem and told me he couldn't  update it. My assumption is that we are not the only one's with this  issue and that if  there was a way to update it to the update before  this last one it  might be a solution. I don't know how to get the  previous update. Apple  probably is aware of the problem, and hasn't  come up with a solution yet. Or, enough people haven't complained yet.  The tech suggested that  there might be something wrong with the phone  itself, but that couldn't  be since it was working perfectly before I  updated it and others are  having the same issue. It is highly unlikely  that a lot of people are having the same hardware issue all of a  sudden at the same time. Apple/iTunes needs to fix this... and hopefully soon
    Also:  I can update or restore my iPhone 5 and other iPhones so it is not an  issue with my firewall or other software on my computer. No one touches  my iPhone or my computer they are secure, locked all the time, and I  have no jailbreak software on my computer (Apple tried it and they are  clueless at the moment from what I can tell).

  • My iPhone is stuck in recovery and wont restore error (9) what do I do?

    My iPhone is stuck in recovery mode. I have updated my Mac I tried to update iTunes but thats when i got the can not restore unknown error (9). I tried another cord I tried to update iTunes again but nothing kept getitng error code. I Then deleted iTunes and was going to try and reinstall it but apparently there are major issues with it and you can not download it right now. So basically I am stuck with a phone a can not use. Is anyone else having this problem?

    Well, as a start, Recboot hosed the network database on your computer, which could be the problem. Especially if you had used it at some time in the past. Look in /etc/hosts, and if you see any lines containing "gs.apple.com" delete those lines.
    From your profile you are also using a version of OS X that is not compatible with iTunes 10, which is required to update iPhones. You need OS X Leopard 10.5.8 as a minimum.
    See: http://support.apple.com/kb/TS3694#error9 for other tips. You could have a bad or dirty connector on the iPhone also. Try cleaning it with a soft, dry toothbrush.

  • I tried to install the new iOs 7 on my iphone 4, but it wasn't completed (showing error 4005). Now, my iphone is stuck on the itunes' logo with the usb cord, and I can't use my phone. And itunes doesn't detect my iphone when I connect it on my computer.

    Hi everyone! I tried to install the new iOs 7 on my iphone 4, but it wasn't completed (showing error 4005). Now, my iphone is stuck on the itunes' logo with the usb cord, and I can't use my phone. And itunes doesn't detect my iphone when I connect it on my computer, so I can't put it in recovery mode or someting like that... What can I do?? I tried everything they tell me to do in the apple support but nothing seems to work. Thank you!

    No problem, glad to help!
    Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine.

  • My iPhone 3GS 16gb, is stuck in restore mode, downloaded and tried to do a restore multiple times. Keep getting an error The iPhone "iPhone" could not be restored. Unknown error occured (-1). Cannot get it out of restore mode, keeps rebooting!

    My iPhone 3GS 16gb, is stuck in restore mode, downloaded and tried to do a restore multiple times. Keep getting an error The iPhone "iPhone" could not be restored. Unknown error occured (-1). Cannot get it out of restore mode, keeps rebooting!
    I have tried to hold the "home" and "power" button to reboot
    I have tried powering it off
    I have tried, to unplug the cable, hold the "home" button and then plug it in.
    Can't check the SN or warranty, cause it is stuck in restore mode.
    Is the hard drive gone? Should there be something replaced.

    http://support.apple.com/kb/TS3694#error1
    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
    Usually this is caused by your antivirus or firewall blocking iTunes access to the Internet. It can also occur if the phone is jailbroken or if the computer you are using was ever used to jailbreak an iDevice.

  • Iphone 3g stuck in recovery mode(error 14) after failed 3.2.1 update

    My Iphone is stuck in recovery mode after it failed to update to operating system 3.2.1 . When I press restore in itunes, the process stops at around the 20% mark and come up with error 14. I have already manually deleted and redownloaded the update 4 times, reinstalled itunes twice and created a new user on my pc and downloaded and update through this new user and disabled all security but I still keep getting the same error message. My pc is only six months old. I successfully updated the phone to operating system 3.1 a few months ago with no problems. Has anyone found a way to fix this?? This is ridiculous!!

    This is the only way to make sure you've uninstalled itunes completely:
    1. Restart your computer.
    2. After the computer restarts, open Local Disk (C:) located in Computer or whichever hard disk your programs are installed on.
    3. Open the Program Files folder.
    4. Right-click the iTunes folder, choose Delete, and choose Yes when asked to confirm the deletion. Note: This folder may have already been deleted if iTunes was successfully removed.
    5. Right-click the iPod folder, choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    6. Right-click the QuickTime folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    7. Right-click the Bonjour folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    8. Open the Common Files folder.
    9. Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    10. Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on.
    11. Open the Windows folder.
    12. Open the System32 folder.
    13. Right-click the QuickTime file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    14. Right-click the QuickTimeVR file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    15. Right-click the Recycle Bin and choose Empty Recycle Bin.

  • After attempting to update to ios 7, my iphone is stuck in recovery mode and will not connect to the itunes software server.

    After attempting to update to ios 7, my iphone is stuck in recovery mode and will not connect to the itunes software server.  I have already tried the resetting with power swich and home button and plugging into computer but it says the "iPhone software update server cannot be contacted."  I am locked out of my phone.  Does anyone have any idea how to resolve this issue and get the phone working again.  I will add that I am now trying to restore it on a different computer with a lower version of itunes, but the computer that it initially happened on had the updated itunes and gave me the same result ... nothing.  Thanks for your help in advance.

    Try going to recovery mode as described here.  You may have to try this more than once to succeed.
    Use the original iTunes that the iPhone synced with.
    http://support.apple.com/kb/HT1808

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