Iphone 4 stuck in recovery mode - not jailbroken.

Please help!
I have an iphone 4 and i dropped it a few weeks ago and the screen cracked.
It was working fine other than the obvious crack.
Then the other day it turned off out of nowhere and wont turn back on.
It seems to be stuck in recovery mode as when i attach it to the usb it only shows the apple sign and connect to itunes sign.
When I then try to restore it it says iphone cannot be restored and says iphone cannot be restored unknown error occured (21) / (23).
My iphone is not jailbroken.
I am using windows 7.
Anyone with who has any advice it would be much appreciated!!
Thanks in advance!!

Apple doesn't fix phones they replace them.
The iPhone warranty is NOT international.  You need to return the phone to the country in which it originated (the EU is considered ONE country for warranty purposes)

Similar Messages

  • Ipod Touch Stuck in Recovery Mode (Not Jailbroken)

    I recently had trouble with connecting my ipod touch to my Mac. I would plug my ipod touch into my computer and nothing would happen. I made sure it was not the cable by plugging in my ipod nano, and immediately my computer recognized it. I checked for an update on itunes and I am currently running the most up-to-date software; 9.1.1.
    I have recently tried to fix this problem by restoring my ipod. However while attempting to do this an error pops up that says "The Ipod cannot be restored. An Unknown Error Occurred (1611)."
    So currently my ipod touch is stuck in restore mode and I cannot get it out of this mode.
    Anyone have any ideas?

    Hello mtd001,
    And welcome to Apple Discussions!
    The only suggestion I have for you is to take a look at this Apple support document related to your issue. Make sure to work through each step completely as necessary.
    http://support.apple.com/kb/ts1275
    B-rock

  • After attempting to update to ios 7, my iphone is stuck in recovery mode and will not connect to the itunes software server.

    After attempting to update to ios 7, my iphone is stuck in recovery mode and will not connect to the itunes software server.  I have already tried the resetting with power swich and home button and plugging into computer but it says the "iPhone software update server cannot be contacted."  I am locked out of my phone.  Does anyone have any idea how to resolve this issue and get the phone working again.  I will add that I am now trying to restore it on a different computer with a lower version of itunes, but the computer that it initially happened on had the updated itunes and gave me the same result ... nothing.  Thanks for your help in advance.

    Try going to recovery mode as described here.  You may have to try this more than once to succeed.
    Use the original iTunes that the iPhone synced with.
    http://support.apple.com/kb/HT1808

  • My iphone is stuck in recovery mode and itunes will not recognize my phone. I've tried pretty much every trick i can and i still do not know what to do. Someone please help me

    My iphone is stuck in recovery mode and itunes will not recognize my phone. I've tried pretty much every trick i can and i still do not know what to do. Someone please help me

    I've done all of these, even trying a different USB port, and still, nothing. This is really confusing. Windows 8.1 said something to do with USB malfunction or something and nothing works. I need to restore my iPhone quickly and nothing has happened. My cable is not genuine Apple product. iTunes makes the noise that it makes when I connect the device, but it doesn't say 'iPhone is in recovery mode' or even say 'iPhone' in the corner. I am really fed up and would really appreciate a response.
    Thanks,
    Nathan.

  • HT6058 iPhone is stuck in recovery mode . will not download from iTunes.

    My wife's iPhone is stuck in recovery mode after trying to update ios 7 0 4. There's a display on the screen (Conect to iTunes) but will not update sa the connection times out after a couple of minutes.

    Disable the security software on the computer temporarily.
    Connect the device and update it.

  • IPhone 3gs stuck in recovery mode, firmware iO 5

    My iPhone is stuck in recovery mode. I have a 3gs, firmware 5.0.
    Before I tried to restore it, my iPhone would randomly shut off, turn back on, and display a notification that said "Activation Required." Now, sometimes my phone would shut off again and return to it's previous working state. However, this time it did not. I put the phone into recovery mode and tried restoring it on my Acer Aspire 1 with Windows 7. iTunes put the phone through the various stages of restoration; Extracting Software, Preparing iPhone for Restore, Restoring Software, Verifying Restore, Restoring Firmware. After all of this, a nice little error message pops up that reads, "The iPhone 'iPhone' could not be restored. An unknown error has occured (1)."
    After this little mishap occured four more times, I decided to click "More Information," and was promptly brought to the help page set up here. I proceeded to troubleshoot by updating to the latest version of iTunes, updating my security, restarting my computer, and so forth until all the necessary precautions were performed. Now it was back to iTunes to try my luck at getting my life back.
    To my delight, I found that this time the restoration process took upwards of forty minutes to complete. However, to my despair, a nice little error message popped up that read, "The iPhone 'iPhone' could not be restored. An unknown error has occured (-1)." Ah, a different error message! i thought, feeling as if there was hope in fixing my phone. I clicked "More Information" and skimmed through the specific error messages, looking for that lucky -1. Nothing.
    I need help. I have attempted to restore my phone a dozen times since this occurence, and I'm growing tired of going through the same process over and over and getting the same result. My phone is stuck in recovery mode now. I've tried restoring the phone on 2 different computers, to find out if, in fact, the problem was my iPhone and not my computer.
    Some important information you may need to know in order to help me solve my problem:
    iPhone 3gs
    Running iOS 5.0
    Using iTunes 10.5
    On an Acer Aspire One Netbook
    Running Windows 7
    All security updates installed as of November 7, 2011
    Also iTunes 10.5 on Acer Aspire 57354774 laptop
    Running Windows 7
    Reply ASAP with a solution please!

    Hello,
    I have an iPhone 3GS which I updated with the last firmware (iOS 5) 2 weeks ago. Everything goes ok.
    And suddenly, while the phone was recharching. It asked me to activate it but I was unable to do it as it was rebooting constantly every time I connected it to iTunes.
    I tried both 2 restore modes (Restore and DFU) but since I can't achieve a restore with the last Apple iOS 5 firmware. I got the error code 1.
    I I tried on 3 different computers but same error. I really don't know what to do next...
    I already called Apple Customer Care and I'm still waiting for an answer. I let you know.
    And you, did you manage to get your iPhone back alive ?

  • How do i fix my iphone 5 stuck in recovery mode and wont let me restore it just says unknown error 1603 has occured

    how do i fix my iphone 5 stuck in recovery mode and wont let me restore it just says unknown error 1603 has occured

    http://support.apple.com/kb/TS3694#error1603
    Follow the steps listed above for Error 1604. Also, discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user. If the issue remains, Eliminate third-party security software conflicts.
    http://support.apple.com/kb/TS3694#error1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

  • IPhone 3GS stuck in recovery mode while updating to iOS 6.1

    Hello there, I was updating my iPhone 3GS(New Bootrom) from iOS6.0 to iOS 6.1. While it was updating, iTunes suddenly ends up saying error and now my iPhone is stuck in recovery mode loop. I've tried DFU mode on my iPhone and try to kick it out by using TinyUmbrella but the computer doesn't reconize it. And when it was on recovery, iTunes doesn't reconize too, a window pops up and says i have to install 'Apple Mobile Device'. I've re-install and install iTunes a couple of times and nothing is working. Switching on and off the iPhone doesn't work too. Please, someone help me with this problem! I really do not know what to do! Please reply this As Soon As Possible!

    Ok. I have spent the last 8 hours researching this problem and have the absolute 110% answer to everyone's problem with this issue.
    Error 13 and 14 : Are checksum problems with the firmware image that is in the update package.
    The update package is a .ipsw (IPod or IPhone SoftWare). This file is actually just a .zip renamed .ipsw.
    The error is caused by a failure to download a crc-free version of the file. Not really sure why there are so many crc problems with the iphone updates, but Apple does not check the integrity of the update package before wiping your current version of IPhone software and that is why all IPhones that start an update with a bad update package end up in recovery mode. These errors are NOT related to the iTunes installation, antivirus software, or firewalls.
    Recommendation : use a program like "Object Fix" (Freeware) to verify the integrity of the file prior to commencing with any new updates. You will have to keep trying to download it until you get a error free file. Once you have a CRC error free file this problem will go away. (I thought TCP/IP helped get rid of CRC errors.)
    I had another problem and that was...
    Error 1603 and 1604 : These are USB driver connectivity problems.
    Recommendation : FULLY uninstall and re-install itunes software as stated in the Apple support documentation. Be sure to reboot between each step and these problems should clear themselves up. In addition, firewalls and anti-virus software may cause these errors as well.
    Finally, shame on apple for not properly documenting their software so that end users do not have to decrypt their error messages with no true support to solve the issues. These are problems that enough people have had that there should be specific documentation on these problems.

  • Iphone 3g stuck in recovery mode(error 14) after failed 3.2.1 update

    My Iphone is stuck in recovery mode after it failed to update to operating system 3.2.1 . When I press restore in itunes, the process stops at around the 20% mark and come up with error 14. I have already manually deleted and redownloaded the update 4 times, reinstalled itunes twice and created a new user on my pc and downloaded and update through this new user and disabled all security but I still keep getting the same error message. My pc is only six months old. I successfully updated the phone to operating system 3.1 a few months ago with no problems. Has anyone found a way to fix this?? This is ridiculous!!

    This is the only way to make sure you've uninstalled itunes completely:
    1. Restart your computer.
    2. After the computer restarts, open Local Disk (C:) located in Computer or whichever hard disk your programs are installed on.
    3. Open the Program Files folder.
    4. Right-click the iTunes folder, choose Delete, and choose Yes when asked to confirm the deletion. Note: This folder may have already been deleted if iTunes was successfully removed.
    5. Right-click the iPod folder, choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    6. Right-click the QuickTime folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    7. Right-click the Bonjour folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    8. Open the Common Files folder.
    9. Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    10. Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on.
    11. Open the Windows folder.
    12. Open the System32 folder.
    13. Right-click the QuickTime file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    14. Right-click the QuickTimeVR file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    15. Right-click the Recycle Bin and choose Empty Recycle Bin.

  • Iphone 4 stuck in "recovery mode"  how do i free it up without complete wipe and restore?

    iphone 4 stuck in "recovery mode"  how do i free it up without complete wipe and restore?

    You can try doing a power recycle by pressing on the home button and sleep wake button simultaenously.
    This will shut down the device you then may press on the sleep wake button to attempt to restart the device. This may or may not resolve the issue.
    Good luck.

  • Iphone 4s stuck in recovery mode after update

    Hello..
    After updating my iphone 4s, my iphone got stuck in recovery mode. I don't really care what happens to my contacts, old texts, or apps.. All I want are my pictures. Anyone have any idea on how I can get them back? I have over 1,200 pictures & I none of them can be found on my iCloud. Someone help me save my photos!!

    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    But... if the Device has been Modified... this will Not necessarily work.
    Once the Device is asking to be Restored with iTunes... it is too late to save anything...
    To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...
    Restore from Backup
    http://support.apple.com/kb/ht1766

  • My iphone 4 stuck into recovery mode and giving error -1

    my iphone 4 stuck into recovery mode. i am not able to restore it . its giving me error -1. in previous months my iphone start loosing network & showing no service . And now when i tried to resore it is showing me this error. Please suggest me some solution . it is a factory unlocked phone from unites states but now out of warrenty.

    Error 1 or -1 indicates a serious hardware issue.
    Take the device to Apple for evaluation and replacement.

  • My iPhone is stuck in recovery mode showing error 4013 any ideas?

    My iphone is stuck  in recovery mode.  It is showing error 4013.  Has anyone got any ideas on what to do next.  The 02 shop has said it is a hardware problem, but the phone has not been damaged in any way.

    Did you try these suggestions?
    Check USB connections
    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, thentroubleshooting your security software.
    Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
    To narrow down the issue, you can also change up your hardware:
    Use another USB cable.
    Plug your cable into a different USB port on your computer.
    Try a different dock connector (or no dock).
    Add (or remove) a USB hub between your device and computer.
    Connect your computer directly to your Internet source, with no routers, hubs, or switches.
    If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.
    Check for hardware issues
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
    Copied from
    Resolve specific iTunes update and restore errors

  • My iPhone is stuck in recovery mode and I've been freaked out ever since what do i do?

    My iPhone is stuck in recovery mode and I've bee freaked out ever since what do i do?

    Follow the 3R's- if a restart does not solve your problem proceed
    User troubleshooting is:
    1.restart, ie power off/on,
    2. reset  http://support.apple.com/kb/HT1430,
    3. restore from backup, restore as new device. http://support.apple.com/kb/HT1414

  • HT1414 iphone 3 stuck in recovery mode ios4 eror 1015 need help

    iphone 3 stuck in recovery mode ios4 eror 1015 need help

    You can get no help here for that jailbroken phone. 

Maybe you are looking for

  • TIME MACHINE won't back up as not enough space but there is? HELP!

    My time machine was backing up fine and with everything being backed up was filling to about 360gb I backed it up last 5 days ago before it went in for a repair at the apple store (spotlight was not working properly) now I have the machine back and h

  • Feature request for Notes application

    Dear Sir/Madam, Ever since I bought my iPhone and iPad, I've been using the Notes app extensively. It's very powerful, since I can jot down some small thoughts on my way to a meeting on my iPhone, and pick up during the meeting on my iPad. I totally

  • Space before

    Hi, I've got this dumb thing where the text I imported from Word has an extra space after/before each paragraph that I don't want. I tried both find/replacing ^p^p with ^p in the text section, and find/replacing ~b~b+ with \r in the GREP section, and

  • Language Conversion & related Calculations.

    Greetings, 1) If the data is Arabic can we perform the calculation on Arabic numbers & generate charts too, how well OBIEE supports this. 2) Unlike english, arabic is right to left.. Any possibility of doing this too, any documents/blogs for help? Re

  • Is the difference in processor speeds worth it?

    Is there a noticeable difference in speed between a 2.2GHz quad-core processor i7 and 2.8 GHz quad-core processor i7? I'm also trying to decide between the Intel Iris Pro 5200 graphics and NVIDIA GeForce GT 750M. I saw somewhere online a conversation