Iphone 4 stuck on screen with itunes symbol on it to connect frozen will not do anything

after trying to update my phone it froze on this screen cant do anything with it

    Hello janellelewis, help is here front and center! Was there any physical or water damage? Try these steps to get the phone in recovery mode & restore to default settings: http://bit.ly/1i1FaZO
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

Similar Messages

  • HT201210 I tried to restore my iPhone 4s through iTunes and received error message that Restore could not be completed due to error 2003. Phone now not recognized in iTunes, with prompt to restore, phone w/screen with iTunes symbol and can't use.

    I tried to restore my iPhone 4s through iTunes and received error message that Restore could not be completed due to error 2003. Phone now not recognized in iTunes, with repeated prompts to restore phone. Now phone w/screen with iTunes symbol and USB cord can't use. It appears the phone has been restored, but I cannot activate it.
    I disabled my anti-software, iTunes and computer software (microsoft vista) are both up to date, I restarted the computer several times. My usb ports are working properly. I followed the troubleshooting suggestions from apple.

    yes did you buy it of somebody or a well known company such as apple or carphone warehouse?
    and i mean the phone would have been activated in the first place with the sim card you get given when you first get the phone.
    trying to activate the phone with another sim card that you did not get when you brought the phone may result in you not being able to activate it
    no worries

  • I recently purchased the iPhone 5 and my itunes account on my iMac 7,1 will not recognize it as a device. My imac has stopped downloading new updates, it says it is up to date with iTunes 9.2.1. My imac will not run the newest 10.7 itunes either. HELP!!

    I recently purchased the iPhone 5 and my itunes account on my iMac 7,1 will not recognize it as a device. My imac has stopped downloading new updates, it says it is up to date with iTunes 9.2.1. My imac will not run the newest 10.7 itunes either. All I want to do is put my music from itunes on my computer to my new phone. HELP please!!

    i called apple and they are sending me snow leopard so i should, *fingers crossed, be able to run the newer version of itunes. we'll find out for sure in a few days when it arrives

  • I can't get the laptop to start.  I get to the gray linen screen with a gray apple and stop.  It will not ask for log in.

    I can't get the laptop to start.  I get to the gray linen screen with a gray apple and stop.  It will not ask for log in.
    What do I do now?

    Hold the shift key at boot time, then run through this list, did you install anything recently or perform a update of some third party software? Uninstall it.
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  • Iphone stuck in recovery with itunes logo. wont restore in itunes either. what to do?

    yesterday my iPhone was on the carrier mode 'searching...' and wouldn't find connection, taken sim out put back in. done everything. went to EE store and got told to reset iPhone so that's what I did, from my iPhone. from then it frozen on the restore screen and wouldn't restore. I looked on-line and did recovery mode and now its stuck in recovery and wont restore on iTunes. How do reset and update my phone? HELP

    Had the same thing happen to my iphone 6 that I just purchased 3 weeks ago. I did the latest upgrade to the software ,phone worked fine for the day but later that night it crashed,went to a black screen and would not do anything. I put it into dfu recovery mode to restore which is where it got worse. Phone was locked with the "connect to iTunes screen " and when I tried to restore several times kept getting error code 4003 and 4013. End result was a trip to the genius bar at the Apple Store where it was determined to be most likely some sort of hardware failure so they replaced my phone with what looked like a refurb but so far so good with the new one. Knock on wood. I still believe there are issues with this latest update because although my phone is working it's not running as smooth as it did the first few weeks I had it. I am very disappointed with the ongoing issues with the iPhone's. I've had every model phone from back to the i3 and never had as many issues combined with this latest iPhone 6. Here hoping Apple gets it together or this will be my last ios device!!

  • Iphone stuck on 'plug into itunes' symbol - even after hard reboot

    Deciding to update my iphone 3G with the most current version release, my computer 'blue screened' while putting the updates on the iphone. Now my computer does not recognise any operating system (not good!) and my iphone (even after hard reboot) does not get past the 'plug into itunes' symbol.
    How do I fix my iphone? - I don't want to reset it to factory settings as my computer with everythihng on it (songs, movies, apps, contact, etc) no longer works!
    Any ideas, other than going to the Genius Bar and hoping they can fix it?
    Thanks
    Jo

    Place the device in DFU mode (google it) and restore.
    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.

  • What do I do when AppleTV is stuck on screen with iTunes app icon showing with a white connector cable pictured underneath?

    I just did the Software Update and now it sits with the white connector cable pictured below the iTunes icon... I've tried unplugging both the power cord and the HDMI cord connecting AppleTV to the tv, and then plug them both in... Same thing though. Won't move past that screen and I'm not sure what its trying to tell me. The light on the box itself is blinking quickly and stops blinking when I push buttons on the remote, but the screen doesn't change. Eventually it just goes into standby mode.

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    Connect the micro USB cable to the Apple TV and to your computer.
    Reconnect the power cable (only for Apple TV 3)
    Open iTunes.
    Select your Apple TV in the Source list, and then click Restore.

  • HT201210 iphone 4 stuck on screen with itunes logo and usb symbol.  I connected to itunes and did a restore but it couldnt restore it.  Solutions?

    after attempt to restore error 21 showed up

    This this support document http://support.apple.com/kb/TS3694 for information on how to address error 21 when attempting a restore.

  • IPod stuck on screen with iTunes icon, please help!

    So, a lot of people may have had this problem already, so please help me. When I turn on my iPod touch 4g, a picture pops up with the usb pointing to the iTunes icon, basically meaing I have to connect to iTunes. My computer doesn't detect or cnnect to my iPod, niether does iTunes. Does anyone have ANY solutions?
         If so, reply back. Thank you very much.

    Try to connect in recovery mode, explained in this article:
    iOS: Unable to update or restore
    If still not recognized, check here:
    iOS: Device not recognized in iTunes for Windows

  • IPhone4s is stuck on screen with itunes imblum and plug into icon to download new itunes update from computer but will not do anything else...totally froze up....

    at wits end..  don't know what else to do...  I already tried to reset phone and still goes back to same screen

        Hello crawford1968, your efforts are appreciated! Was there any physical or water damage on the phone? The factory reset is the last resort option. Have you tried letting the phone's battery drain and then charge the device to see if the power on will respond? We can definitely look into replacement options since the device is not responding. We can be reached via these channels: http://vz.to/19p59Ec  
    WiltonA_VZW
    VZW Support
    Follow us on twitter @VZWSupport

  • Iphone 3gs had screen with itunes and usb cable. tried to do a restore, said it cannot be restored, unknown error occured: error code 1013. I've tried several times, no luck.

    I read on several sites where you go to windows/system32/drivers/etc/hosts and delete gs_apple.com or something like that. I went there, there is no such file or anything with apple in it.
    Any suggestions?

    Click 1013 on that page  --->  iOS: Resolving update and restore alert messages

  • I charged my ipod touch for a reset .. i put in my passcode and reset it and now it will not take a charge or sync with itunes ive tried 3 diff chargers and will not charge is this an issue with the contacts? all i get on the screen is the usb itunes pic

    help

    The icon is telling you that you have to connect it to your computer.  If iTunes sees the iPod then you should get messages that tells you what to do.

  • Ipad mini frozen will not do anything past apple screen

    nothing... nada.. can't connect to itunes, can't restart or reboot.. NADA

    If a reset doesn't work, force the iPad into Recovery Mode
    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
    5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
    Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost.

  • C6350 paper jam error on screen,no paper in machine,no pc connected, error will not clear

    c6350 photosmart printer, paper jam indication that will not clear,no paper in path,no computer involved. cleaned optical paperpath sensor,checked actuation on mech. switch. Does anyone have any ideas or suggestions? Thanks, Larryt
    This question was solved.
    View Solution.

    Hi,
    I see... so if the carriage wud nmot move to the center or right side of the printer- try to unplug the printer and manually move the carriage... but if that step will not work.. you need to replace the printer becayse the unit is already defective...
    Although I am working on behalf of HP, I am speaking for myself and not for HP.
    Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
    If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
    Happy Troubleshooting : )

  • Every since I got my iphone4 out of recovery mode (stuck on screen with  usb and itunes), now everytime i plug up my iphone to computer it asks me to restore (i did several times) but that all its doing, its not even giving me the option to sync my music

    every since i got my iphone out of recovery mode (stuck on screen with itunes and usb cord) by restoring it, NOW every time i plug my iphone it only asks me to restore my iphone (i did this several times). It will not even give me the option to sync my music back...this is extremely frustrating. Please help

    so i cant sync music or apps HELP

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