Iphone 4 unable to restore after locked for multiple wrong pass code attempts

My sons Iphone 4 (from verizon) has been disabled since too many attempts to input wrong pass code. It asked to connect to Itunes, have done every step to restore it and it is stuck on RESTORING IPHONE SOFTWARE; IPHONE RECOVERY MODE. It has not really progressed at all since it started that step and it has been more than 3 hours or so already. Im so scared to unhook it from the usb but i do  not know what else to do. Have tried before in our MAC but would give me an error message so i tried with our windows laptop and it worked fine. But now its stuk on recovery mode.... DOES ANYONE HAVE A SUGGESTION ON WHAT ELSE COULD I POSSIBLY TRY to restore the phone???? please help!!!!

Sounds like the mess I got into when giving my little cousins and iPod Touch. They, of course, set a passcode and forgot after a few brief secondsand dissabled it. Even worse, you can't make and emergency call, plus they left it in airplane mode. I looked up how to put the iPod into restore mode. I did so on a computer it was not authorized by. Everything seemsed okay until the process evetually just stops midway every time and I have to start over. Eventually I just took a trip to the Apple store and they did it in two minutes. They said I was going to lose all the data (which would've been annoying because I got them like 60 free apps all downloaded on the slowest wifi in the world0, but suprissingly I didn't lose a thing. i even got t osee all the videos they recorded with the device for the brief time they had it. Just understand Apple makes certain tasks such as this almost impossible to accomplish at your home, forcing you to take a trip to the store. At least they are always nice about it. Good luck!
 Thank you for choosing Apple.

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