IPhone 4 - Unable to verify bank account information in India

I'm unable to verfiy bank account information while using my iPhone 4 in India. To ellaborate when I dial the bank's customer care they ask for the Debit Card number for verification, after entering the 16-digit account number bank system is unable to successfully verfiy the number entered. The error message is 'Sorry, wrong input'. Please help. To overcome this issue I take out the iphone sim and put it into my Nokia mobile.
Other Details:
-Using factory unlocked iPhone 4

Let me explain in a more simple language:
I dial to the bank's customer care number. Then the interactive voice response system asks for various inputs which require entering only single digit(like press 1 for Saving account, 2 for credit card and so on). Entering single digits is not a problem, so if I select 1 it goes to the Savings account menu.
When details for an account are required the voice system asks to enter 16-digit card number for verification number and it is during this time that the input given is not recognised by the voice system. The system says 'Sorry, that was an invalid input'.
The same process when done using Nokia works without any issue. How can I deal with this situation?
This situation is no where related to the tones generated by iPhone.

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