IPhone 4 update to iOS 5 lost my contacts & alphabet tabs

The whole updateing tooked 8 hours, all my friends told me that the update should last only 45 mins to 1 hour. My computer made a backup and after the update, it loaded the backup to my iPhone. Everything else went perfect but all of my contacts vanished. I heard that I should have had Outlook in use, so iTunes could have used Outlook for the contact back up. I have Windows Mail in my computer but I don't use it. My friends who had updated also their iPhone 4 to ios 5 told me that they neither have the Outlook, but the contacts came back perfectly with the back up. So why the update lost my contacts?
I know it's not possible to get them back anymore, but I also noticed that before the  update there were A B C D E .. -tabs in my contact application. Now they are missing! I want the tabs back, how can I get them back? When I feed new contacts into the application, the names are all under each other and if I want to find a contact with the letter V, I have to scroll down all the other contacts to find finally the names starting with V. Before the update I could just press the V tab on right side of the screen.
I have allready done the manufacturer settings back and then up loaded the back up again. It didn't help. I have also added the contacts into iCloud, the names still doesn't go under the correct letter, the tabs are in iCloud but why doesn't it use them? They are in mode "all contacts".
Please can anyone tell me how to get the tabs back! Thank you!

I'm updating to IOS5 for iPhone4 but stalled half way at stage "iTunes is restoring software on this iPhone" for more than 3 hours. How can I stop it and restore back to previous load?

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