IPhone 4 voice call issues

My iPhone 4 sometimes goes into Facetime in the middle of a voice call. I don't have a screen protector that might block the proximity sensor. I have done a full reboot and am on the latest iOS. Any ideas what is wrong?

I've been having a very similar issue that just started last night. I keep dropping calls and when I try to call out nothing happens at all. I cannot browse Safari through 3G either. It keeps coming and going. I was able to finally place a call out and then tried making another call later and it wouldn't work again. I tried the restore as well and nothing works!
I do not know if I should contact AT&T or Apple for the issue. I do have the extended warranty that I purchased with the phone but about a week after I got the iPhone 4 I had to have it replaced for issues I am not even sure that they would replace it again. I do not have a home phone I rely solely on my cell so I cannot wait to have it fixed or replaced but I am not going to keep a phone that doesn't work especially after paying so much for it!

Similar Messages

IPhone 5s Voice Call Issues

I've had an iPhone 5s (upgraded to 8.1.3) since mid-November and have been experiencing difficulties on voice calls ever since (I switched carriers as well). When calling specific contacts (family, friends etc.), the calls sound as though as I am on speakerphone, and there is a great deal of static and distortion present as well. The beginning of the call sounds as though the network is about to drop it before recovering it in a much lower quality. To the best of my knowledge, I have tried absolutely everything at this point, including: swapping the handset (three times), sim card (three times), resetting the device and even changing my number (was informed that it could have something to do with the "porting" of a number profile from one carrier to another). None of these moves have worked and I am still trying to decipher why I am encountering this problem (I have been in constant contact with my carrier who appears to have exhausted all ideas).
Any suggestions or thoughts are greatly appreciated.

I was having the same problem and also loosing battery life - it suddenly happened. I went online and saw where someone said to get rid of all the unused apps still sitting there, deleted all the old posts and yea! suddenly the problem has been fixed. Hadn't deleted the unused apps in quite sometime, so obviously draining everything.

HD voice call issue

Hi
Hoping someone can help as I've tried calling 150 and they suggested a new sim but that hasn't worked.
So the issue is that both myself and my partner are on EE, I have an iPhone 5s and he has an iPhone 6. Both of us can successfully hd voice call other people on EE but when we call each other it's just a standard call and won't go in HD. Both of us are in a strong 3G area when testing. Any ideas how this can be fixed?
Thanks

Basic troubleshooting steps outline in the manual are restart, reset, restore from backup, restore as new. Try each of these in order until the problem is resolved. If you've been through all these steps and the trouble persists, you'll need to bring your phone to Apple for evaluation. Be sure to make an appointment first at the Genius Bar so you won't have a long wait.
Best
GDG

Voice call issue

I have had my Pixi for just over a week. I've noticed that during voice calls on my pixi (talking to someone or even calling my voicemail, both w/ speakerphone on or off), there is some weird noise while the other person is speaking (not sure how to describe it, other than its kinda of a static sound & there isn't any distortion of voice). It's distracting & makes it hard to understand everything that is being said (not super bad though but still). The best way I can describe the noise it that it is like the volume is turned up to loud, but it does it no matter what volume it is set at, just less so if lower & more so when someone enunciates something more.
There is no issue when I watch YouTube videos or vids I took with the phone or Sprint navigation, or ringers. Only during calls. I do not use Bluetooth or anything like that, have not even used headphones with the phone. I should have good signal, as I never had issues before I got this phone & although sometimes it says my signal is low, it still works (the internet, apps, etc) just fine. But the signal varies (sometimes as much as a 3-4 bar difference) sometimes even when I am staying in the same spot.
I've looked around to see if anyone else has a similar issue w/ a solution & can't seem to find an answer. Any ideas? I would greatly appreciate it!

Hello raelynjo and welcome to the forums...
If the other applications are using the speaker fine. Does this issue happen when you use the speaker on a call? If so, it could be the device. Otherwise, if the issue only happens when your on a call, whether using the speakerphone, headset, or hold it to your ear, it could be the carrier.
I would first try a restart on the device through the Device Info> Reset Options> Restart.
There is also an interactive test for the audio on the device. If you go to Device Info> tap on the top left Preferences> Tests> Interactive Tests> Audio. This will test your device for all the audio outputs.
If you have a failure or any errors reported from the tests, you can send the report to Palm through the device. (instructions will appear if the test fails)
I would consider replacing the device if it is a device info. It sounds like a hardware issue or a carrier issue.
Thanks,
Colapop

IPhone 4 calling issues!

My iPhone 4 is making loud noise during phone calls, call fails, mostly during long distance calls.
I've tried restarting w/power button, as well as "resetting" by holding down power button and home button.
Neither resolved problem. Is this a phone issue or AT&T issue? Any suggestions? Thanks.

Hey. I have iphone 4 white factory unlocked,it was working fine when i purchased it and after a few days i updated it to 4.3.5
Now whenever i recieve a call or make a call there is no voice in ear piece and neither can the person on other end hear me. I even tried to put on the speaker and make a call but nothing changed. I tried the handsfree but then again nothing happened.
On the other end when i tested its recording through voice memo,everything works(SPEAKER,MIC,EAR PIECE AND HANDSFREE). Speakers even work when im using youtube,games and ipod.
Everything works fine but when on call speaker,mic,earpiece and handsfree. I just bought my iPhone From England and im not in ENGLAND OR USA to claim my warrenty. Im In Pakistan and i have no apple stores here to claim my warrenty.
Please help.
Best Regards,
Dr.Raza

Iphone voice memo issue?

So when I record anything with my iphone I give the voice memo a name by taping the blue arrow at the end of the recording, however when I sync them to my itunes the name does not sync and only the date and time...! does anyone know how can I fix this or if this is even possible?

Hi, Stanley Chong.
I would start by closing all applications open in multitasking and power cycling the device. The article below will walk you through the process of forcing applications to close. Test recording Voice Memos after processing these steps.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Cheers,
Jason H.

Voice Call issues

Hello,
We have Exchange 2010 and Blackberry 5 in our environment. This query is for a single user(User A)only who is having exchange active sync and Blackberry.
When users call him via Blackberry address book, the call lands to user B instead of User A.
If the user is called directly from voip, landline the issue does not occur.
The issue is observed only if any user calls this user A to his blackberry. However, the issue is not observed on I phone. The phone has been wiped alreday.
Regards
Ajit

Can you share the SIP dialog between CUCM and the MCU? INVITE, 100, 180/183, 200 OK, ACK?
CUCM can do the packet capture directly from the CLI as long as you run it from whatever node the SIP trunk is being sourced from (primary of that trunk's CMG).

IPhone 5S: does anybody has this problem. During a successful voice call all of a sudden people can't hear me while I can hear them

iPhone 5S: does anybody has this problem. During a successful voice call all of a sudden people can't hear me while I can hear them. Signal is strong and call quality (me hearing the other) is still very good but it looks as if I’m going on mute while I’m not muting my iPhone. When dropping the call and re-dialing it works fine again. It’s a brand new iPhone 5S but it now happened already 4 or 5 times in 2 days.
It feels like a hardware/iOS problem and not a network issue. It happend with iOS7.03 but I just see 7.0.4 is available so will install that one now.
Thanks in advance for feedback
Best regards,
Marco

Hello Jeff,
Thank you for providing so much detail about the issue you are experiencing with the audio on your iPhone. I would be concerned too if the audio on my iPhone was not working unless using speaker phone. I found an article with some steps to take when you are experiencing issues like this:
iPhone: Can't hear through the receiver or speaker
http://support.apple.com/kb/TS1630
Thank you for using Apple Support Communities.
Best,
Sheila M.

IPhone 5 voice call quality fade in and out. Noise Cancellation interference?

I've been having this huge problem with the iPhone5. The evidence i've collected seems to indicate this is a problem with all iPhone5's.
On calls in certain places both indoors and outdoors, the callers voices over the iPhone5 fade in and out. Their voices occasionally completely fade completely away, and only come back momentarily. The low volume for 50% of the time forces me to raise the volume, but raising the volume does not help because when the voice does come back, the volume is too loud for my ears.
I went back to the Apple store and they are not able to help me. They suggested a clean restore, which I did. They offered to replace the phone, which I did, but it is the same problem.
- iPhone 5 vs. iPhone 4S, the fading does not occur. I make the call to the same voice mail system I have, and the sounds from the other side are consistently the same volume for the 4S, but fades in and out for the 5.
- I connected up a 8mm jack between my iPhone 5 and my mac in an attempt to record this problem. In that instance, the sounds from the voice mail DO NOT fade in and out. I did find out that the dynamic range on the iPhone 5 is MUCH greater than that of the iPhone 4S, for some strange reason.
- When I hold the phone up to my ear, the fading in and out does occur, but it is less noticeable. But it's still there.
- When I leave my work area the problem goes away. However, because the iPhone 4S on the same AT&T service does not have this problem, this leads me to believe it's NOT a lack of transmission power from the AT&T cell tower. Rather, it is a reception issue at the iPhone5 side.
- I turned off LTE, data and then made the calls. Same issue.
I use this phone to make 60 minute calls for conference calls frequently. I cannot use it. Please advise. I am seriously considering returning this phone. Except i've sold my old iPhone 4 already. I'm in a bad place. Please help.
Here's another post of a fellow with the same exact problem.
http://forums.macrumors.com/showthread.php?t=1456404
Apple, please look into this. I believe this is a problem with the noise cancellation software.

I've got an update on this problem with fading volume. I've isolated it to the set volume on the phone for voice calls when using headphones. When the headphone volume is set between 1 and 6 (out of 16 squares) the callers volume will consistently fade in and out. The fading which is normal to zero volume at 2-5 Hz is serious enough that normal conversation is impossible. When the volume is raised above 6/16 then the callers voice stabilize and I can hear all their words again. Unfortunately, at 6/16 volume their voices are too loud for the headphones.
Furthermore, when headphones are plugged in, and I initial a call after the iphone5 was idle for several minutes, the first dial tone has preceded by a very loud pop an the tone, as though there was too much pressure (charge) that was dissipated all at once.
Other details:
- I used 3 different earphones, iPhone 4 headphones, altec earphones, an the new iPhone 5 earbuds. Same.
- I turned on and off lte, data, Bluetooth, wifi. Problem persists unaffected.
- when switching to iPhones earpiece and mic, the fading is gone.
- I have 3 out of 5 bars where I teste this, in the city outside and on hwy 5 in central California. Same symptoms in all places I've tested.
- I have exchanged my phone at the apple store. Same issue with both iPhones an I suspect all ipjone5s.
- the ipjone4s does NOT have this problem when the volume is set lower. I can tell that the iPhone 5 must have a new audio filter to make the sounds have larger dynamic range. I liked the 4s better, because it is easier on the ears!

IPhone 4 voice call problems on 3G

I noticed at the weekend that my iPhone 4 was having trouble with voice calls. Incoming calls would sometimes hang up when I answered them, outgoing calls would take a very long time to connect (or freeze), and when I did get through to someone the call quality was extremely low (lots of stuttering and cutting out).
After trying just about everything recommended on various help pages (including reseating the sim card, refreshing the network settings, and restoring the phone), I still could not get it to work properly. I then tried turning off the 3G and, lo and behold, the phone worked absolutely fine! Voice calls were clearer than ever!
I contacted Tesco Mobile hoping they might be able to shed some light. They said there are no faults with the network and have arranged for me to return my phone. That could take up to 10 days though, which I can't really afford.
Does anyone know what the problem is here? Does the fact that it works fine with 3G disabled suggest that it is not a hardware problem?

I've been having a very similar issue that just started last night. I keep dropping calls and when I try to call out nothing happens at all. I cannot browse Safari through 3G either. It keeps coming and going. I was able to finally place a call out and then tried making another call later and it wouldn't work again. I tried the restore as well and nothing works!
I do not know if I should contact AT&T or Apple for the issue. I do have the extended warranty that I purchased with the phone but about a week after I got the iPhone 4 I had to have it replaced for issues I am not even sure that they would replace it again. I do not have a home phone I rely solely on my cell so I cannot wait to have it fixed or replaced but I am not going to keep a phone that doesn't work especially after paying so much for it!

Iphone 4S - Voice Call

Hi all,
When I call a people by my iphone 4S, there is a problem of sound.
My voice, after a few minutes, becomes metallic and i listen to a series of sound noise.
I tried to update software version to IOS 5.0.1, but there is the problem yet.
How I can resolve this problem ?
Thank you,
Best regards

OK, so i have tracked it down to a single AT&T Cell Tower location in my instance, but it also just so happens to be at my office, which means I am affected by it all day. What is happening is that at this particular location, the AT&T tower is misconfigured or experiencing some type of technical issue, resulting in the inability of the cell tower to handle simultaneous voice and data. Siri uses data to match the contacts, names etc and hands off to the Phone dialer, which immediately experiences a call failure as a result of the 3G Data still being in use by Siri. You can verify simultaneous voice and data connectivity by placing a voice call and then attempting to use 3G data (you must not be using WiFi to determine if this is a problem with the Cell network). While in a voice call, launch the Speedtest.net Mobile Speed Test app. You will clearly see that 3G data services have all but ceased if this is your problem. End the Voice Call and run the Speedtest.net Mobile Speed Test again and 3G data will work fine.
I have reported the problem via AT&T's Mark the Spot App numerous times and had my colleagues do the same and called AT&T Wireless customer service to no avail. They simply refuse to acknowledge the issue is on their end. I personally know at least 5 other iPhone 4S users in my office who are experiencing the same issue and the results can be consistently recreated on all of their devices. And again, once they leave the office in the afternoon, all of their services return to normal and they can again make and place Voice initiated phone calls without the dreaded Call Failed. Thanks AT&T.

IPhone 5s continue ringing after answering the voice call

Hi,
After I installed the update iOS 8.0.2 my iPhone 5s continues ringing 0.5-1 sec more after I answered the voice call.
What can I do to fix it? It is pretty uncomfortable, because I use to swipe and answer, but now phone continues ringing in my ear for a some time.
Thanks in advance!

This has just started happening to me as well! After two months of relatively non-faulty use, now this affect. Really rattles me, too.
Yesterday I got a warning triangle out of the blue that said the phone was shutting down due to overheating, but it was stone cold! I reset then and it has not re-appeared. Never saw that with two years of use on my iPhone 3G. Now this affect, they must be related, but does this mean that there is a software issue or a hardware issue?
I still have proximity sensor issues after the iOS 4.1 upgrade

IPhone 4 Microphone not not working on voice calls but voice memos, viber, skype & facetime work just fine!! Any suggestions?

Hi Everyone,
I have encountered the following problem which I think a lot of other fellow iPhone users are also encountering however mine seems to be fairly pecuilar.
Here's the issue;
When making or receiving voice calls via my network operator's service, no one can hear me, i.e my audio input. I can hear the person on the other end of the phone fine but they can't hear me whatsoever.
However when I use the likes of viber, skype and facetime, my audio input is perferctly fine and the person on the other end of can hear me.
Note both viber and skype calls work just fine and 2 way communication is audbile regardless if I have a 3G or Wifi connection. Plus I have full singal bar strength when near a mobile tower so that elimantes antenna issues.
Also have taken alternative turns to cover both the top mic and the bottom mic during a viber or skype call and my audio input can still be heard.
I've done a reset, a hard reset of the phone and a reset of the network settings, still to no avail.
Have updated iOS to the latest version 5.1.1
Any suggestions would be much appreciated?
Thanks

I have the exact same problem, I have already restored the phone and it didn't work. The microphone works with facetime, skype and the voice memos. What just doesn't make sense is that when I use my earphone's microphone when calling, it doesn't work either. If it was a hardware problem the earphone's microphone would have worked I suppose.
This is the second iPhone 4 I have. The first one shut off after 9 months so I got a replacement phone. The replacement phone lasted 10 months when the microphone stopped working. I went to the apple store and they just couldn't give me a solution. They understood my situation and told me that it was very weird but all they could offer me was that I had to pay for a replacement. This is absolutely unjust, why do we costumers have to pay for the companies mistakes.

GSM iPhone 4 Static for voice calls

iPhone 4
iOS 4.3.1 update
Today I am getting a lot of static when trying to make voice calls and people having issues with receiving or hearing my calls. I have tried a restore from backup and even a complete restore from a fresh 4.3.1 update. I have cycled the phone on and off, turned off 3g, switched it to airplane mode, and tried the phone from several different areas in a 20 mile radius. I suspect it could be a hardware issue and not software?

IF you did a complete restore then obviously it is not a software issue. That leaves, hardware as you suspect and the network. I would contact your carrier to see if they are aware of any issues in your area with call clarity.
Otherwise the iPhone 4 will still be covered under warranty.

IPhone VZW vs. iPhone AT&T / Voice Calls & Internet at the Same Time

Hello,
I use to be a Verizon customer. Currently doing prepay. But I'm looking at purchasing an iPhone and I'm not sure if I'm going to come back to Verizon or go with AT&T. I've seen in the AT&T commercials how they claim that you can make a voice call & surf the web at the same time. And that with Verizon, you can't do that. I wanted to know, is it true that with Verizon's iPhone you cannot make a voice call & surf the web at the same time?
Thanks
Shirley

Does Verizon use wifi for phone as well as data as an option? I was told by someone at the office who was talking to another friend who was about to go from TracPhone to either iPhone or Android. She was also considering how many minutes she would need. He told her with AT&T at his home or office he's on wifi for calls so it doesn't use his phone minutes. & I understand that you can have it set to automatically use wifi if it is available, otherwise 3G.
So is this true for Verizon?
& would that work to do phone & internet at the same time, both using wifi, or doesn't it work that way?
I'm on a win mob 6.5 phone now which is a replacement & its not working well & I didn't like the OS anyway (got it for biz, but they have changed to web based so don't need it for that).
So this one is having issues & is a downgrade from the phone I purchased originally. So would really like to get the new iPhone 4S. So I'm kind of doing research right now.

IPhone 4 voice call issues

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