IPhone 4 went to update in iTunes, error message popped up and now iTunes refuses to recognize the phone
The other day my iMesasges stopped working so I plugged my phone into my laptop (windows) to update through iTunes. I tried to update it, but when the update was almost done an error message popped up. Now the phone will only turn on with the plug into itunes picture on the screen. iTunes will not recognize the phone -- I turned my laptop off multiple times. I've done every one of these steps multiple times http://support.apple.com/kb/ts1275 and nothing has worked. What can I do?
Hello Saphira0823,
Thanks for using Apple Support Communities.
The screen you're seeing on your iPhone lets us know that it's in recovery mode. Now since the iPhone isn't appearing in iTunes on your computer, we need to follow one of the articles below, depending on the type of computer you have.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Take care,
Alex H.
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