IPhone 4 won't back up... because session could not be started. Please Help
iPhone software: 4.3.5
iTunes: 10.5
Windows 7
Okay so here I am trying to back up my iPhone 4 to get it ready for iOS 5 update, but for some reason it wont back up.
I get the message:
"iTunes could not back up the iphone … because a session could not be started with the iPhone."
I searched around the web to try to find a solution and have tried every single one;
Changing the time zone on computer.
Deleting previous backup. (made a copy put it on external drive just incase)
Disabling AppeMobileDeviceService.exe .
Re-Installing iTunes
Restarting iPhone
None of those have worked. What is it that I am doing wrong???
@operea724 & DebyP
I figured out a somewhat simple fix for this problem...I tried searching the internet for solutions, and it took me a couple of trial and error tests before winding up with this very simple solution. It also fixes those with problems with a blank iTunes store after updating to iTunes 10.5.
Resetting the winsock process will fix it. And how to do it:
1. Close all running programs. Then, click on Start Menu -> All Programs -> Accessories -> Right Click on Command Prompt -> Click on Run as Administrator (or simply click on Command Prompt if you've got UAC disabled)
2. Enter the following command line in the window: netsh winsock reset
3. Press Enter and then it will ask you to restart your computer. Do so. This should fix the CPU Usage and blank iTunes store problems.
4. Once done restarting, check your Task Manager whether the situation changes or not. If it still persists, try repeating the process...if it still doesn't work...well I guess that's the time that one should contact a local Apple store and ask for a fix...=)
So I hope I was able to help with this response...=)
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Can't back up because session could not be started
I'm having trouble with my ipad which won't back up and won't update to the new version of the software.
I've made sure my OSX is up to date and have the latest iTunes. I've also tried it on my iMac, the ususal computer and my wife's MacBook but I get exactly the same response. Any ideas out there?
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DavidI have similar problem when trying to sync my iPad.
I managed to start the sync process but after towards the end of the sync process, it popped up the "session could not be started" message.
At first I ignored this issue as it appeared that nothing has gone 'wrong'.
However, the same thing happen again each time I tried to backup/sync the iPad.
My solution is deleting the device's backup from iTunes Preferences. Restart the iPad and resync.
This happened about a couple of times previously and the solution described above seemed to correct the problem.
I am using the latest iOS 4.3.2 on my iPad (1st gen). -
Since the upgrade, I have been hounded by error messages that my iPad and iPhone cannot be backed up to iTunes because a session could not be started, then a following error message that iTunes could not sync inforimation to iPad/iPhone because a connection could not be established.
Now I have gone throught various discussions and have done - rebooted both Mac computer and iPad/iPhone; changed USB cables/ports; deleted iPod cache; reset settings to both iPad/iPhone; tried syncing over wifi; and removed contents of lockdown folder. And after all this, the error messages just keep rebounding back.
So apart from doing a system and/or iTune re-install, is there any assistance from Apple about this?
This is very un-Apple and reading the Windows section of this discussion, people are not happy. Oh, I'm not happy too...I wonder if the disk being referred to is actually your iPod which is not plugged in. Maybe something has stuck thinking the iPod should be there.
Try completely removing all the iTunes related programs according to this method.
http://support.apple.com/kb/HT1923
Restart you PC and see if startup improves.
If it doesn't improve you need to consider the possibility that there is something else going on.
If The problem goes away, hopefully a fresh install will be OK. -
"iTunes could not backup iPad because session could not be started w/iPad"
I was in the process of backing up my iPad this evening and it was, by the bar graph progress indicator, about 95% done but was taking FOREVER to get through that last bit. Then the power went out.
Now when I plug in the iPad and run iTunes, the synch goes ultra quick and then I get an error message saying: "iTunes could not backup the iPad because a session could not be started with the iPad".
Per one suggestion I found in some user discussion groups, I went into the iTunes preferences and deleted the backups it showed for my iPad. I drilled down into the folder where the backups are usually stored and those backups were now gone.
Unfortunately, that didn't cure the problem.
Nothing I do seems to work. Anyone care to give me some things to try? This is really frustrating. As it stands I have NO backup and I have some data on the iPad (like in writing apps, journal, etc.) I dare not lose, so I'm hesitant to do anything like a hard reset.
Message was edited by: mtnmedicFIXED IT!
Before I got to my fix, here are the things I tried, none of which seemed to resolve the issue or improve the situation:
*Checked cables and connections
*Restarted iTunes
*Restarted my PC
*Checked to make sure PC date/time/time zone were all accurate
*Checked to make sure my security software (MS Security Essentials and Windows FIrewall) were up-to-date and no conflicts
*Made sure I had proper permission for the iPad backup folders. To ensure that, I selected the folders and clicked on "Take Ownership" in the context menu.
*I made sure that my user account is an Administrator account on this PC
*I logged out of my primary user account and logged in as the Computer Administrator (basically, a different user acccount that is an Administrator) and tried to do the backup to iTunes from there.
Failing with all of those things, many of which are suggested from the Apple knowledge base, I was just about to backup my iPad onto another machine, then transfer the backup to this PC and restore the iPad from here using that file, maybe even removing and re-installing iTunes, etc. Everything so far short of wiping the iPad and starting over from scratch, which I feared might end up happening.
Then, a lightbulb went off in my head. Why not do a reset on the iPad itself? Not the usual soft reset but the kind of reset that restores function to an iDevice when it isn't responding: press and hold both the Power and Home buttons at the same time and hold them until the device restarts, ignoring the "slide to turn off" prompt. After it finished booting up, I connected it with my PC, which brought up iTunes automatically, then...lo and behold, instead of seeing the rapid synch then error, it went right into backup. Took about fifteen minutes but it finished the backup without a hitch and synched the iPad.
So there you have it: one more thing to try. Maybe the FIRST thing you should try? It was so simple! I wish I'd figured that out BEFORE I did all that other stuff I mentioned above!
I'd like to read comments from anyone who has also experienced this problem and has tried my "fix" suggestion. -
Have tried to sync my iphone 4s over wifi and using usb. Both methods unsuccesful. Have checked to make sure updates are not needed for iphone and itunes, have evem restored iphone system which wiped music, pics and apps from iphone. Message comes up saying "sync session could not be started." Windows 7 recognises iphone is there, as does itunes but itunes will not sync with iphone. Don't know if it helps at all but i did recently add an old 2nd gen ipod mini to the same itunes. Would this have any affect on iphone not syncing? Any advice would be amazing as this is very frustrating. Thank you in advance to anyone who can help.
You get this message when trying to back up to iCloud? That error message is normally associated with backing up to your computer using iTunes, not backing up to iCloud. Check Settings>iCloud>Storage & Backup to be sure iCloud Backup is turned On at the bottom.
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What do I do about message:- iTunes could not back up iPhone because a session could not be started with the iPhone.
Read https://discussions.apple.com/thread/5010662?start=0&tstart=0
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Since 2 updates I started getting iTunes could not back up the iPhone 'my IPhone' because a session could not be started with the iPhone. This is happening with my iPad and iPhone. I see hundreds of complains on this issue starting from last year and obviously Apple has no clue how to solve this error. I went through the solutions and spend over an hour deleting backups resetting lockdown, restarting and nothing is working. Are they serious to ask us to disconnect all other USB devices to sync our equipment everyday to solve their problem? iTunes is the worst program I have seen on the market in the past 10 years. It reminds me of DOS programs that could only do one item at a time. You click a command and just wait and wait and wait. Of course they want me to call customer service, wait for x time to talk to tech support and then spend more time. I don't have the time. I spent a lot of money to get an equipment that should work as advertised and not spend further my valuable time. I have reached my limit with Apple and that crap iTunes. I'm calling for a divorce.
[By the way, your spell check doesn't recognize your own products such as iPad, iTunes and iPhone. Such an embarrassing company.]Do you happen to be running any processes that Apple doesn't want you to use? (Jailbroken?)
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ITunes could not back up the iPhone because a session could not be started with the iPhone
Hi
I have just updated to iTunes 10.7.(oh it just scrolled off the screen give me 5 minutes for it to come back again) 10.7.0.21 - the latest version
I run Win7 64bit & during installation i got the blue-screen of death & windows crashed
I went to apple website & downloaded iTunes manually & installed (it tried to install in the (x86) folder as usual, so i forced it into the 64 bit program folder like i always have to do.
It now runs fine but when ever i sync in get the error "iTunes could not back up the '' iPhone because a session could not be started with the iPhone"
I have tried deleting the existing backup as suggested in the forums but that didn't solve the problem, and now i have no backups at all
I have restarted the iPhone & the computer but the error is still the same.
PS i have "Encypt local backup" selected, if i try to unselect that option at the moment it says my password is incorrect, my password is correct, i made a record of it & know exactly what password i used but iTunes is saying it is wrong, is this because i have no backups at the moment or is iTunes completely broken
I have also tried to backup to iCloud as a temporary measure but it says i don't have enough space so must buy some!
Any help would be appreciatedCould be that iTune can't read your latest backup file. You might have to delete it, follow this article to find out how to delete the backup from the list: iTunes: "Backup could not be saved on the computer" alert message
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Since I upgraded to iTunes 10.7, I can no longer sync my iPhones nor my iPad.
For all devices, iTunes says "could not back up ... because a session could not be started".
I'm on w7x64, updated.
I have already tried to re-install, reboot, stop/restart Apple mobile devices service, without success.
Thanks!I have had this problem with Windows 7 and iTunes updates for some time. Each time it takes hours to solve but with the over the air upgrade to IOS6 on my iPhone and iPad, I was determined to solve and remember what I did, So here it is:
http://www.care4pcs.co.uk/2012/09/pear-shaped-apple-ios-6-for-iphone-ipad.html
I hope this helps you and any other users. -
I want to backup my phone before upgrading to ios5 but I get an error message: itunes could not back up the iphone because a session could not be started with the iphone. I want to go to ios5, but I do not want to lose everything. I've gone to my device under preferences and I have no backup currently.
I have a Verizon Iphone 4 and a PC.
Please help me..Hi Judy,
Im using windows 7 and im not a computer wizard, i've tried the method by using the instruction for Win7 but it does not work, same problem still exist.
Could uninstall itunes and reinstall it back on my pc fix my problem, please advise...... Many Thanks!
VBR,
ray -
My ipod won't sync to my itunes. Keeps coming up with the error message 'itunes can not back up the ipod because a session could not be started with the ipod? it has been coming up with this message for the lst 2 weeks now. Will let me charge it but won't let me sync anything. Really not sure what to do or where to start or anything!
Follow these instructions to completely remove Apple software
http://support.apple.com/kb/HT1923
Then use free Ccleaner to repeatly repair your registry until it's fixed.
http://www.piriform.com/ccleaner/download/standard
download iTunes again from Apple.
http://www.apple.com/itunes/
If you have 64bit Vista or Windows 7, look for the seperate download of iTunes for that further down the page.
Once installed, use the Apple Software Update under your Start Menu to fully update all Apple components.
Your content will remain on the drive in the Music > iTunes Folder, nothing is deleted.
You should be making backups of your content regularly, either through iTunes or via copying the iTunesFolder in your Music folder to a external drive.
Windows is notorious for having "other" issues that make it unstable, we as volunteers helping others can't always resolve those issues. -
I restored my iPhone and when sync with iTunes is in progress I receive the error message "iTunes could not back up the iPhone because a session could not be started with the iPhone." Any suggestions on what to do?
Hi Judy,
Im using windows 7 and im not a computer wizard, i've tried the method by using the instruction for Win7 but it does not work, same problem still exist.
Could uninstall itunes and reinstall it back on my pc fix my problem, please advise...... Many Thanks!
VBR,
ray -
when i try to update to 6.0, itunes says "itunes could not back up the iphone "****** iphone" because a session could not be started with the iPhone? help?
i hope you have 30 dollars to blow on top of what you already spent on your ipod....because thats what apple wants to answer your question ...if its out of warranty
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