Iphone 4g bought from germany

hi, just bought iphone 4g from apple store in frankfurt..the store have confirmed that the iphone is unlocked and open line and can be use with any sim card or by any network carrier elsewhere. the problem is when we try to put the globe sim here in the philippines, it wont recognize the micro sim, can you please advise, i might have missed out configuration settings. please help

When a SIM is not recognised it usually means the iPhone is locked to a different carrier. How did you confirm the phone is unlocked? Did you try it in Germany with various SIMs?

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