IPhone 4s and iPad unable to update to 5.1 on device and through iTunes
Getting errors when trying to update to 5.1 on iPhone 4s and iPad 1. Iv tried to update through the device and on iTunes and its not working. Both devices are NOT jailbroken. iTunes saying network connection can not be established. And trying through iPad's software update on the device says " Unable to check for update. An error occurred while checking for a software update." And I clearly have internet connection. So not sure whats happening.
Ok, so I found that it seems to be a problem for some reason with my DNS Server settings from Charter. I changed my DNS Servers to Googles 8.8.8.8 and 8.8.4.4 and now its letting me download the updates. I have no clue why this would matter. Never has been a problem before in the past but that is how I got it to work.
Similar Messages
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cannot update and download ios 5 to iphone 4 or ipad...everytime i try i get half way through a 2 hour download for it to say "network connection timed out" what do i do to download
When you get anything that says your network connection timed out it either means you lost internet connection or there is something blocking the connection between the computer and the servers that it is trying to connect to.
If you have a solid internet connection and can browse to websites fine it's either an anti-virus program or a firewall on the computer OR a firewall in the router's settings that you use to connect to the internet.
Reconfigure any security software to allow Apple's servers to pass.
Useful information for configuring your security software:
IMPORTANT: iTunes must be allowed to contact Apple using the following ports and servers:
▪ port 80
▪ port 443
▪ phobos.apple.com, deimos3.apple.com, albert.apple.com, gs.apple.com, itunes.apple.com, ax.itunes.apple.com, ax.init.itunes.apple.com, ax.phobos.apple.com.edgesuite.net
iTunes uses well known ports and these ports may need to be opened for iTunes: 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999.
iTunes also contacts VeriSign servers during an iPhone restore and activation:
▪ evintl-ocsp.verisign.com
▪ evsecure-ocsp.verisign.com
For more information see Update and restore alert messages on iPhone and iPod touch
Temporarily disable or uninstall your security software
If the current available version of your security software is incompatible with iTunes, you can disable the security software and test if it is the source of the issue. It might also be necessary to temporarily uninstall security software after making sure you can reinstall it and note any required licenses. A temporary deinstallation might be required because parts of some security software remain active in the background though they appear to be deactivated.
To reduce any security risks that security software is designed to prevent, consider making sure all files needed to reinstall it are available and disconnect network connections before uninstalling security software. Should this not be possible, such as if a download without active security software is required, that required step should be the only process completed without security software. For assistance in checking your configuration, disabling, or uninstalling your security software, please contact the manufacturer.
Once disabled or uninstalled, perform only the steps required to verify your issue has been resolved. Complete whatever update, restore, syncing, back up, activation, or other task you were troubleshooting. Once that task is complete, install and configure compatible security software to ensure your PC is protected.
If it isn't a program or software on the computer contact your Internet Service Provider and/or Router Company to configure or disable the firewall in the router settings.
To isolate the issue to this you can also try disconnecting the router and plugging your computer directly in to the modem but this does not help for troubleshooting time-out issues directly on any apple mobile devices only if you are syncing or going through iTunes on the computer. -
IPhone 4.0.1 unable to update iTunes/AppStore Billing Information (county)
+*iPhone 4.0.1 unable to update iTunes/AppStore Billing Information: Prevents Purchasing/Installations*+
++When accessing the AppStore I am prompted to update my iTunes billing information. This process generates a loop when selecting the county and will not update. This prevents purchases or free downloads from the AppStore.++
Details:
+I have a new iPhone 4. When I received it I activated the phone, restored from back-up and updated the software to 4.0.1. After the software update was complete I tried to install Free and Purchased applications from the App store. I cannot install any free or purchased iTunes application, music, or video.+
+*I received the following messages:*+
*[Verification Required]*
+Before you can make purchase, you must tap Continue to sign in, then verify your payment information.+
Cancel (Continue)
*[Sign in Required]*
+Tap Continue and sign in to view billing information.+
Cancel (Continue)
*[iTunes Password]*
+Apple User [email protected]+
Password
Cancel (Ok)
[Account]
Cancel (Done)
+Credit Card:+
+Card Number:+
+Security Code:+
Month:
Year:
Salutation:
+........ More+
+*I re-entered all information*+
*[Address Verification]*
+County information is required to calculate the applicable sales tax on your purchases. Choose the county where your billing address is located.+
County:
Cancel (Done)
I select the county and select done the screen loops for the county information.
*Things I have tried:*
- Updated billing information via iTunes on the Mac (Updates successfully) - but will still prompt for updates on the iPhone.
-Restarted iPhone (same)
-Erased iPhone and activated as new without restoring from backup (same)
-Contact iPhone support (no other advice then what happened here the first time) the second attempt at support has resulted in a call with iPhone and iTunes Support.
I will post back my findings, but has anyone found a solution.The only difference I noticed was that the card that kept looping was a visa check card, verse a credit card (mastercard). I am not sure if there is a problem within the iPhone application. I don't believe this to be an iTunes or App store problem because the account profile will accept the card information via a computer. This problem seems to be within the address verification process the iPhone/app store does only on the iPhone platform. Apple support and iTunes support seems to be clueless. My original post is the only way I've gotten it to work.
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I recently purchased the iPhone 5 and my itunes account on my iMac 7,1 will not recognize it as a device. My imac has stopped downloading new updates, it says it is up to date with iTunes 9.2.1. My imac will not run the newest 10.7 itunes either. All I want to do is put my music from itunes on my computer to my new phone. HELP please!!
i called apple and they are sending me snow leopard so i should, *fingers crossed, be able to run the newer version of itunes. we'll find out for sure in a few days when it arrives
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hi, updated my iphone where in the middle of updated the screen showed i must connect to itunes. after connecting to itunes my iphone was updated but everything was deleted. was first time on itunes , so have no backup. can i recover my pics and contacts? please help
If this has happened more than once the problem is likely on your PC.
See here: http://www.apple.com/support/iphone/assistant/itunes/ -
Have a PowerBook G4 with software 10.4.11 and iTunes 9.2. Got a new iPhone 5 - and seems iTunes does not recognize it. What kind of software update(s) do I need?
None. An iPhone 5 requires Mac OS X 10.6.8 or newer to be synced from a Mac, which is above the maximum for a PowerBook G4(10.5.8.)
(79516) -
I have updated both my Itune and Ipad mini , however, when I click on the device icon (beside itune store), it disappear. Why does this happen?
I'm not sure why this would happen. But I think I did see another post a week or two ago about this. Have you tried rebooting your computer and resetting your iPad.
To reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem. -
I have an Iphone 4 using ios 4.2.6 and need to upgrade to at least ios 4.3 or better yet ios 5. I have never received any update notices. I understand upgrades are through Itunes but when I go to Itunes downloads there is nothing there. Help!
Thanks, I tried this and it didn't work. I have a windows xp computer and connected the iphone to it. When I click on the iphone link that comes up under my computer i only get my iphone photos. No other options come up.
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Im connected to the internet, but I am unable to update my phone or sign in to the itunes store
I received an error which says The iPhone software server could not be contacted. It says to make sure network settings are correct and your connection is active, and try again later. I'm connected to the Internet, but I am unable to update my phone or sign in to the iTunes store. Please help I have tried everything.
I have the exact same issue. Started happening about the time iOS 5 was available. Thought it was just server overload with everyone trying to download it at once but it has been well over a week now. iTunes Support responded with a form letter response with links to solutions that I said I tried in my original email. Need to make sure my Amazon Downloader app still works if Apple doesn't want my money.
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I just bought iphone 5 and my itunes says I need itunes 10.7 But when I look for upgrades it says I have the current version of itunes. HELP!
I am so sorry I am frustrating you. This is the first time I have used this community and am leanring as I go. I am not able to see the entire post that you leave, unless I look at it on my phone (email)--I am so sorry. You have no idea how much i appreciate your help. Yes, I see that I can get the later version of OS software, but its not availabe for immediate download. My only options appear to be having it shipped, or going to the store to purchase. And if you know of another way that I can access all of my itunes library music on my new phone withouth using itunes, I would love to hear about it.--thanks and again i am so sorry for frustrating you.
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Q: i have recently aquired an iPhone 3GS and need iTunes do activate it.But iTunes wont download onto my computer. I am running Windows Vista Service Pack 2. Please HELP!!
I'd first try experimenting with a different browser. If you've been using IE for the download, try Firefox instead (or vice versa).
If no luck there, there's some other suggestions in the following document. (You're not getting the error message, but your problem here falls into the same general class of download trouble.)
iTunes: Windows reports that "iTunesSetup.exe is not a valid Win32 application" -
I just purchased a new iphone 4s and opened itune store and purchased a ringtone. Today I tried to open itune store again and it won't run the app.
I pushed the itune store icon and it opens and promptly closes. I tried multiple times. How can I fix this?Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Reset all settings
Settings > General > Reset > Reset all Settings.
This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings -
I can listen to audiobook on my mac through itunes but can't get it to download onto my iphone. Any ideas?, I can listen to audiobook on my mac through itunes but can't get it to download onto my iphone. Any ideas?
I have this question also. They were there and now they are not. Until this is fixed I will not purchase another audiobook.
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I am new to iphone. Can u tell me how to only install app in PC through itunes bcoz when i download any app through itunes in my pc without connecting iphone it automatically start in iphone also . So help me & provide me setting to download app only in pc & later syn to iphone.
Sounds like you have auto app down load enabled. Which is by default if I recall.
Settings---> iTunes & App Store---> Auto App Download.
KOT -
I can not update or restore any ios device with my iTunes in my macbook but I can with my pc, why?
I can not update or restore any ios device with my iTunes in my macbook but I can with my pc, why?
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