Iphone 4s audio issues and ringer screen stuck (picture included)

Earlier today I realized that when I made calls I couldn't hear anything unless I put it on speaker. If I get phone calls it also needs to be on speaker in order for me to hear anything. Earlier today I couldn't hear music on speaker but currently I can. About two months ago I was having a similar problem but people couldn't hear me unless I put it on speaker (I tried to reset it and restored it but nothing changed) so I took it in to apple and they connected it to something and it started working. on a side note about an hour ago  the ringer screen got locked and it is switching from "ringer headphones" to "ringer" and if I lower the volume it goes up by itself (this has never happened to me before. it hasn't had water damage, and I haven't dropped it in a long time.
- I already tried to reset and restore it
- I tried cleaning it
(I know other people have had similar problems so I just might have to take it to apple again )
Message was edited by: sv3053

i should also mention that the headphones audio works perfect whilst in a phone call and, no issues at all.

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