IPhone 4S audio only playing through my iPod dock

My iPhone 4s audio is only working when I play it through an external device, such as an iPhone dock or the bluetooth output in my car, but it will not play audio through my external speakers or through a pair of headphone. Where the volume bar is at the bottom of the music app, it appears gray as if it is plugged into an external device when it is not. Hopefully someone can help!

Hi MSavageXIV,
Thanks for visiting Apple Support Communities.
If you are not hearing sound from your iPhone when using headphones, start with these troubleshooting steps:
Inspect the headset jack for debris and clean if necessary.
Connect the headset and make sure the connector is pushed in all the way.
Check the volume setting. Adjust the volume by pressing the volume up and down button on the left side of the iPhone.
If you are trying to listen to music and cannot hear any audio, make sure that the music on iPhone is not paused. Try squeezing the headset microphone to resume playback. Additionally, from the Home screen you can choose iPod > Now Playing, then tap Play.
Make sure the latest version of iTunes is installed on the computer that you are syncing the iPhone with (songs purchased from the iTunes Store using earlier versions of iTunes won't play).
Try another Apple headset (some third-party headsets require an adapter to be used with original iPhone).
Try a different song or video.
Check to see if the iPhone alert sounds or other iPhone sound effects exhibit the same audio issues.
Disconnect the headset from the iPhone and see if sound comes from the built-in speaker.
If you do not hear sound from the built in speaker, try these steps:
Verify that the volume is set to a level you would normally be able to hear.
Ensure that there is nothing plugged in to the headset jack or the dock connector.
If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
If the iPhone is paired with a Bluetooth headset or car kit:
Try turning off Bluetooth.
If you experience difficulties with the Bluetooth feature, follow these troubleshooting steps.
Restart the iPhone.
If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
If the issue is not resolved after restoring the iPhone software, please contact Apple Support.
You can find the articles with these steps here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Best,
Jeremy

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