Iphone 4S camera frozen

I have only had my phone a couple of weeks- at first the camera wouldnt work in certain apps.  But today on thanksgiving it just froze on the shutter.  I have tried all of the suggested fixes and nothing will wake it up.  Do I have to go in and have it wiped? 
Thanks

Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as new device.
If you have been through ALL of the troubleshooting steps and you're still having problems, then you'll need to bring your phone to Apple for investigation.

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  • Shutter frozen on iphone 4s camera

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    Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as new device.
    If you have been through ALL of the troubleshooting steps and you're still having problems, then you'll need to bring your phone to Apple for investigation.

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    ajh123 wrote:
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    If restarting and resetting your iPod http://support.apple.com/kb/HT1430 does not help,
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    and what have you done to try and fix the situation?  Have you taken the steps recommended in the User Guide?

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    Hello anna.lyu,
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    Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
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  • My iPhone 3gs has frozen after trying to update to 5.0.1 and will not turn on or off. Only showing the iTunes logo and the usb cable on the screen. What can I do to fix this?

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    Here are Apple Steps: http://support.apple.com/kb/HT1808

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    Reason I ask is because it would help me out at my job, and might be helpful to someone else.
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    I have an external HDD that I use for backups once in a while, BUT to be honest with you I last backed up my iTunes stuff (around 30K songs) over a year ago. Maybe it is time for another backup.
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    I just realized this just now cause there is always some extra frame added when I review my pics on camera roll. This site might illustrate the problem further..
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  • While playing a game my iphone went completely frozen, it does not respond to any input, not even to holding down the on/off hey. Any ideas?

    While playing a game my iphone went completely frozen, it does not respond to any input, not even to holding down the on/off hey. Any ideas?

    Try a reset. That is holding the sleep/wake and home button together until you see the Apple logo and release. That will reset the iPhone, but will not affect your data.
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  • My iPhone 3Gs has frozen and I can't do anything except turn it off by hard boot. When I plug it in, I have the apple icon and that is all. It was at 43 percent battery life when it happened and my Twitter app was giving me problems. Thoughts?

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    Put it in recovery mode and restore it as described here: http://support.apple.com/kb/ht1808.

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    If your computer doesn't see the phone when you plug it in, you may have to take it to an Apple Store.

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    my iphone 5 is frozen from updating ios 8.1.1 what do i do

    Hi, davidfromsorrento.  
    Thank you for visiting Apple Support Communities.  
    If your device indicates that you need to connect it to iTunes, here is the troubleshooting article that will help you with this.  
    If you can't update or restore your iPhone, iPad, or iPod touch
    http://support.apple.com/en-us/HT201263
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  • IPhone 4 camera problem

    Hello, I have a serious problem with my iPhone 4 camera. See the linked picture.
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    http://img822.imageshack.us/i/vada.jpg/
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    Message was edited by: Tomas Srna

    Looks like that's a "rweturn to store" fault I'm afraid.
    Best bet is go through the restore as a new phone procedure, re-sync your files and see what happens but looks like a hardware fault.
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