Iphone 4s: can not see old (but quite recent) text messages ol

Helping a friend with her iphone 4S.  She can not see text messages that go back more than about a few weeks.  I have been exchanging texts with her for several months, and compared text history on my iphone between her/I, with text history on her iphone between her/I.  Text history on her iphone only goes back a few weeks.  Similar story for other people she has texted with, but I can not see a pattern (such as "exactly 2 weeks").  When looking at text history on her iphone I see no option to "load older messages" or anything related.  There is nothing else I can see to tap which would hide/reveal messages.  I see nothing in Settings that might relate to this.   Plenty of memory is available.  I've searched the web but have not found any solutions.  Any ideas would be appreciated.

Sorry, forgot to add this and I can't find the edit button.
-I am using build: 9A406
-One funny thing I want to add too: when I put the iPhone in the Apple dock and connect it with my PC, I open iTunes and select my phone. There you can see the build, software version,.. But after telephonenumber it says N/A: not applicable.. Something I only just noticed. I'm pretty sure my number was displayed back in Nov. when I first got my iPhone 4S.
And the very last thing: Most of the time I have a very good signal, 4 out of 5 bars. It is only rarely that I have only 1 or 0 bars.

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