Iphone 4s disabled, connect to itunes not working

My mother in law gave my son her iphone 4s, however she left the password on it. My son tried entering random number (instead of asking what the code was), and now the iphone is locked with message "iphone is disabled connect to itunes". I've tried resetting and restarting the phone with no luck. It was never connected to itunes before, she didn't use icloud, and she never had it set to find her iphone so those options are out. I've tried putting it in recovery mode whole connected to itunes, downloaded the updates, and all looks great, until i get a message that it can not finish as iphone is passlocked. I'm stuck in a never-ending loop. Can I fix it from home or must I drive all the way to the apple store? Thanks

Read: iOS: Forgot passcode or device disabled and use the info in the Use Recovery Mode section.

Similar Messages

  • My iphone says 'iphone is disabled connect to itunes' and when i do connect it, it says 'iphone could not connect to itunes because it is locked with a password and you need to unlock it but it doesnt let me as it is diabled???????

    my iphone says 'iphone is disabled connect to itunes' and when i do connect it, it says 'iphone could not connect to itunes because it is locked with a password and you need to unlock it but it doesnt let me as it is diabled???????

    hi, may i know how to restore and put it on recovery mode??
    as I faced the same problem as you now...
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  • HT1212 "iphone is disabled, connect to itunes". I cannot get anything to work. Help!

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  • Iphone disabled connect to iTunes- not possible

    updated iphone and forgot passcode, it now says iphone is disabled connect to iTunes but when i connect to iTunes it tells me to enter the passcode which i can no longer do. I have tried to restore the iPhone but when it gets down to the final 20 mins after 3 hours it tells me i have lost connection and need to check the connection therefore starting from the start again.... getting so frustrated never wanted a passcode on it in the first place !! dont know what else to do !!!

    Langus28 wrote:
    ... when it gets down to the final 20 mins after 3 hours it tells me i have lost connection ..
    If using windows...
    Temporarily disable your firewall and antivirus software and try again...
    http://support.apple.com/kb/TS1379
    Langus28 wrote:
    updated iphone and forgot passcode, it now says iphone is disabled connect to iTunes but when i connect to iTunes it tells me to enter the passcode which i can no longer do.
    See >  http://support.apple.com/kb/HT1808

  • HT1212 I have connected the iPhone but iTunes won't recognize it. The phone has a red sign saying "  iPhone is disabled connect to iTunes" What can be done?

    I have connected the iPhone but iTunes won't recognize it. The phone has a red sign saying "  iPhone is disabled connect to iTunes" What can be done?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
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  • "iPhone is disabled connect to iTunes" "no SIM"

    I have an iPhone 3 that a friend let me have, it's been sitting in his car for a while and said he wasn't sure if it even worked. I charged it, it does work, but when I turn it on the skreen says "iPhone is disabled connect to iTunes" on the top of the screen. With that on the top left hand side of the screen if says "no SIM". The only action that this divise allows me to do is to make emergency calls. What the heck do I do? help pleas.

    You need to have a SIM card in the phone to activate it.

  • HT1430 Iphone is disabled  connect to itunes, how to unlock my passcode?

    I can't open my iPhone with my new passcode. It says: iPhone is disabled connect to itunes.

    In the start of your question you said that the iPhone screen was locked with the text ‘‘iPhone is disabled connect to itunes’’. You had no way possible to even enter a code even if did have a correct code.
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    Enter PIN 3 attempts remaining.
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    once locked again, you should be able to enter your PUK code and get in. but whats your PUK code and where did you keep it? this you can get from your telephone company i think.
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  • HT4113 iPhone is disabled connect to iTunes

    iPhone is disabled connect to iTunes

    shahinawani wrote:
    iPhone is disabled connect to iTunes
    Then do so...
    1: Connect the device to Your computer and open iTunes.
    2: If the device appears in iTunes, select and click Restore on the Summary pane.
    Restoring  >  http://support.apple.com/kb/HT1414
    3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
    Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
    iTunes free download from www.itunes.com/download
         Note on Recovery Mode.
    You may need to try this More than Once... Be sure to Follow ALL the Steps...
         Once you have Recovered your Device...
    Re-Sync your Content or Restore from the most Recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766

  • Hi, My iphone has locked me out and says iphone is disabled connect to itunes. but my itunes wont connect with my iphone. i've tried everything i can think of and my phone is still locked and i cant sync it with itunes. what else can i do??

    Hi,
    My iphone has locked me out and says iphone is disabled connect to itunes. but my itunes wont connect with my iphone. i've tried everything i can think of and my phone is still locked and i cant sync it with itunes. what else can i do??

    While connected to iTunes, try...
    http://support.apple.com/kb/HT1808

  • Iphone is disabled connect to itunes iphone 5

    iphone is disabled connect to itunes iphone 5

    We need a bit more to go on than that. Also, is this about an iPhone? If so I'll ask the hosts to move this thread to the appropriate area.

  • My iphone is disabled connect to itunes?

    my iphone is disabled connect to itunes?

    connect it to itunes. if youve synced with a computer it will remove where you've forgotten your passcode. if you never have then you will need to restore your phone.

  • My iphone is disabled connect to iTunes,, how i can reset my iphon

    my iphone is disabled connect to iTunes,, how i can reset my iphon

    Hello m_awadi
    To get your iPhone out of being disabled, use the following steps in the article below to help get your iPhone sorted out.
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • What do i do when my iphone 5  says ''iphone is disabled'' connect to itunes. plz help

    i need help

    what do i do when my iphone 5  says ''iphone is disabled'' connect to itunes.
    Have you connnected it to iTunes as it tells you to do?

  • HT4061 my iphone it lock it said iphone is disable connect to itune i try but i twas  asking  for my serial number

    my iphone it lock . it says iphone is disable connect to itunes. i cunnected to itunes but it asking me for the serial number i dont know where to fine the serial number

    What phone do you have?  4, 4s, 5?
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  • By putting wrong passcode iphone shows, iphone is disabled connect to itune model A1530 how to enable it?

    i have entered wrong passcode in my iphone 5s. due to this action it has been disabled. it shows message on screen"iPhone is Disabled connect to itune"
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    See here: http://support.apple.com/kb/HT1212

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