IPhone 4S dock connecter quiet while using USA SPEC PA15-INFI ipod adapter for car

Hello,
I recently installed the USA SPEC PA15-INFI Ipod connector for my 2004 infiniti g35.  http://usaspec.com/userfiles/editor/file/pa15infi_20100120_webuse.pdf  Essentially it plugs into my satelite radio harness in the trunk and acts as an adapter for an ipod/iphone so you can listen to them on the radio.
I personally have a 4S iphone and it works great. Great sound.  Full functionality.  However, I tried using my wife's 4S and the radio recognizes it but when you play music it's SUPER quiet.  Almost mute.  It's only on this phone.  In addition to my phone, i tried an ipod and it works great as well.  I callled USA SPEC and they didn't know the problem.  They said this was a problem with my wife's phone specifically and had no suggestions.
I know my wifes 4S (the problem phone) dock connector works because I just confirmed it on 2 other devices.  Full sound.  No problems.
Fixes that I have tried:
Hard reset
Confirmed mono sound is off
Confired max volume limiter is off
reset all settings
Thanks ahead of time for all of your help!

I think I know the sound you're referring to, but I had no idea what caused it. I can't recall if it only happenned when charging in the car, but it's bloody irritating.

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