IPhone 4s does not activate

I have a brand new iPhone 4s I cannot activate. It was bought in the UK with O2, and I live and work in Russia

Some of the information they are asking is what would have been provided to O2 when you activated the phone with them. I'm not sure what the rest is, and wouldn't venture to guess since I'm not from the UK. The problem you are facing is a locked iPhone was purchased and was not activated in the network it was bought through. Your best bet is to try and sell the phone back in the UK and purchase an unlocked iPhone through the online Apple store. It would have to be done somewhere where they could have the phone shipped, such as the UK and then ship the phone to you, but you also have to remember the iPhone warranty is not international. If something goes wrong, you would have to return it to the UK. This is what happens when a locked phone is purchased. At least you have some option with O2, but you will still have to deal with the way they conduct the unlock.
Apple does not unlock the phones, only the carrier the phone is locked to can authorize the unlock. That is why you are having to deal with O2. Apple can only do what they have to do regarding the unlock after O2 does what they have to do and that is authorize it. I'm sorry this happened, but again, this is what happens many times when users from other countries get iPhones from a different country. Good luck.

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