IPhone 4s does not activate
I have a brand new iPhone 4s I cannot activate. It was bought in the UK with O2, and I live and work in Russia
Some of the information they are asking is what would have been provided to O2 when you activated the phone with them. I'm not sure what the rest is, and wouldn't venture to guess since I'm not from the UK. The problem you are facing is a locked iPhone was purchased and was not activated in the network it was bought through. Your best bet is to try and sell the phone back in the UK and purchase an unlocked iPhone through the online Apple store. It would have to be done somewhere where they could have the phone shipped, such as the UK and then ship the phone to you, but you also have to remember the iPhone warranty is not international. If something goes wrong, you would have to return it to the UK. This is what happens when a locked phone is purchased. At least you have some option with O2, but you will still have to deal with the way they conduct the unlock.
Apple does not unlock the phones, only the carrier the phone is locked to can authorize the unlock. That is why you are having to deal with O2. Apple can only do what they have to do regarding the unlock after O2 does what they have to do and that is authorize it. I'm sorry this happened, but again, this is what happens many times when users from other countries get iPhones from a different country. Good luck.
Similar Messages
-
IPhone 3GS does not activate after upgrade to iOS 5.1
I never had any issues upgrading the iphone 3GS in the past. Last January I got my iphone upgrade to iPhone 4S, which made my 3GS redundant, so I had asked Vodafone uk to get it unlocked for me so that I can use it with other networks. Vodafone sent the information to apple and got the iphone unlocked for me. The OS was 4.1 then. A few days ago I came to India on my business trip for 4 weeks and inserted an indian SIM and it worked fine. but just yesterday I tried to upgrade it to iOS 5.1 through itunes and it got stuck in recovery mode then I tried to restore it and found that it has indeed loaded the iOS 5.1 as it asked me questions relating to language and country and tried to access wifi for iCloud. But it has got stuck just there and says no SIM inserted.
Please help .....This indicates that the phone was carrier locked and had been 'hacked' to unlock it. Updating the phone has re-locked it to the original carrier.
ONLY the carrier it is locked to can authorize unlocking it. Not all do so. Contact the carrier and find out what their policy is.
If it's locked to AT&T, you may as well sell it and buy a new phone. AT&T will not unlock iPhones for any reason. -
Iphone does not activate after update
My Iphone 3 does not activate after last update. What can I do? The system does not let me pass the activation process so it is totally useless now.
There are a number of things:
1. iPhone 3G cannot update to 6.1.2 the highest IOS is 4.2.1.
2. This is a sign that your iPhone was hacked or jailbroken. -
Hello Friends ,
I have iphone 4s . One day I got message iOS6 is available , do u want to update it . I press YES . as soon as my software was up dated. My Wi-Fi was disappeared . In Settings Wi-Fi does not activate . Please suggest me what to do? Even in General , Wi-Fi does not have address there is writtern N/AHad similar problem. I unpluged my Wi-Fi roughter for maybe 10 seconds and turned it back on, checked my 4s and Wi-Fi was working.
-
i have problem with my iphone 4S when i put in it sim card from another country the iphone does not activate the serial No. DNTHNQZFDTD2 i bought my iphone from sweden , when i put in it iraqi sim card the iphone does not activate
What exactly happens?
Error message?
What does it say?
Please explain your issue. -
i've updated my iphone 3gs software to the latest version of ios and now my device does not activate. i've searched for help here and it still doesn't work...is there anything else i can do, or i have to take the device back to the store?
Where did you buy this iPhone and how did you unlock it?
-
The Apple helpdesk told me that my iPhone 4 does not have the function to keep sent mails stored. I cannot believe that. My iPhone 4 has a Sent box, I have checked the Sent box in Configuratieo--> E-mail, ...Calender..,but the Sent box is always empty after I have sent an E-mail. I know that the E-mails arrive at their destinations. How can I activate the Sent box?
lol the person you talked to at Apple was not very bright.
Of course you can have sent items in your mail on the iPhone 4. I have mine there all the time.
Sounds like you might have issues with the software.
I recommend trying a reset, send email and see if that goes to the sent items directory
If not do a restore.
#1: Reset: http://support.apple.com/kb/HT1430
#2: Restore: http://support.apple.com/kb/HT1414 -
I noticed yesterday my Iphone 4s does not say verizon at the top anymore. I tried calling *228 and did both options mutiple times and it hasnt changed. Also when i go to settings>general>about the network tab says unavailable. how can i fix this
Can you make and receive calls and texts? If you can, I wouldn't worry about it. If you can't, you may need to call Verizon. However, try this first. The 4S has a Vodafone SIM card in it for foreign travel. Try taking the SIM out and doing the *228 again. Once it activates properly, you should be able to put the SIM back for safe keeping. It's not used in the U.S.
-
Factory-unlocked iPhone 4 will not activate
Hello,
I bought iPhone 4 (Factory-unlocked) from Australia and brought back to Japan.
I tried to activate the phone first time and it asks me to insert SIM.
So I inserted the trimmed SIM (Japanese). But the iTunes says "The SIM card inserted is not supported."
However, the trimmed SIM with proper adopter works fine with Japanese phone.
I tried this with many other SIM in Japan but failed to activate iPhone 4.
I also called up Apple in Australia and gave them the IMEI number to confirm the phone.
They confirmed that the phone is proper and factory-unlocked one from Apple.
I also bought the so-called "Activation SIM" and tried activation with this SIM.
This time, it let me sync with my iTunes successfully but cannot get any cellphone signal obviously.
Now, I can see menu and contents on the phone but it keeps shows "Waiting for activation".
So I changed the SIM to Japanese SIM but again, it does not activate nor sync to iTunes.
Could someone help?
Do I need Australian SIM?
Can I activate with Australian SIM (that supports roaming in Japan) in Japan ?Hi I am too living in Japan and bought an iPhone 4 back from Australia in September. I had activated it using a Jailbreak app, activation successful.
Now the problem, you are NOT able to use an iPhone in Japan that is not officially documented from Softbank. This means that Softbank has every IMEI number of each iPhone to be used in their system. When roaming, in Japan let’s say with an AT&T iPhone from the USA, this will work, because the system recognizes that it is a foreign number in the system and then applies the roaming charges to your Home Counties account. I had to go and pay an RF test registration fee to have my iPhone IMEI number placed on a list that Softbank accesses when registering, without the registration fee from the RF test certification company, the number is NOT added to the list… Softbank will then tell you it is NOT allowed to be used in Japan. This cost me more then paying 6 months of subscription and services if I had just opened a new account and contract with Softbank for a new Japanese iPhone 4. -
Hello I have a problem with the iPhone 5 does not know the account activation lock
Hello I have a problem with the iPhone 5 does not know the account activation lock
You will not be able to access the device without the account activate lock password. IF you have the receipt and other proof of purchase you may have sucess with contacting apple and asking them for assistance. Depending gretaly on how much proof of purchase you have.
Good luck Friend. -
After a reset to factory settings iPad, does not activate Incrrect Apple ID or Password although it right, please help
You have to enter the Apple ID and password. You are running into the Activation Lock
iCloud: Find My iPhone Activation Lock in iOS 7
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information. -
HT5787 what happens when someone sell second iphone and does not give you the correct password
what happens when someone sell second iphone and does not give you
If you are talking about activation lock you are out of luck. Without that information you cannot activate the device and have just lost your money. Unless you can find the person and get your money back.
-
Iphone 5s does not transmit voice during phone calls
iphone 5s does not transmit my voice during a phone call. Just started happening. The microphone works with Siri and the speaker works fine as I can hear the person I called.
Hello there, Susina.
The following Knowledge Base article has some great pointers for troubleshooting your issue:
iPhone: Microphone issues
http://support.apple.com/kb/ts5183
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Iphone 4 does not stay connected to my network
Since upgrading to 6.1, my iPhone 4 does not stay connected to my network. I have to input my password each time I leave my house. My other devices stay connected, so the issue is with the upgrade. Has anyone found a way to keep their IPhone connected to their network? Thanks.
I don't have another phone to try. I took out the sim to check for deffects but it looked fine. Cleaned the sim card with alcohol and cleaned the aim compartment. Phone didn't loose Internet connection all day yesterday, but this morning went to check emails and wouldn't update until I turned airplane mode on then off again.
-
WiFi iPhone 4S does not work after update iOS 6.0
WiFi iPhone 4S does not work after update iOS 6.0
This sounds more like a hardware issue.
Have you checked that the dock connector port is not dirty?
Maybe you are looking for
-
when i open a message in hotmail i have to scroll to the right to see the entire sentence. I did not have to do this before what has changed? Me or you? Thanks
-
How to display Calender Please help
Hello i am new to Java Programming not much experienced. Actually i wanna display a calender on screen. The basic idea is to find what day of the week the first of the month is and print blank columns for the days of the week before the month begins.
-
Controlling multiple iPads for a presentation
Just wondering if anyone knows of a good method to run a presentation on multiple ipads simultaneously? I'd like to hand out iPads at a boardroom meeting and control them all from a central device. Thanks
-
Photos look less sharp when not in editing view
This is kind of confusing to explain...but I'll try! When editing a photo in iPhoto '09, I adjusted it to what I wanted, but once I leave editing mode and view the photo as a preview (by double clicking on the thumbnail) it looks much less sharp and
-
Mapping attributes at time of Xellerate User Recon.
Hi All, I am doing mapping in process from for xellerate User and one of the field for mapping is "identity" . I am not sure what this field indicate and when it is used.Also, there is no field called "Password" in mapping. I am doing trusted reconci