Iphone 4s, Does not ring and vibrate when there is an incoming call. It shows as missed.

Just bought a new iPhone 4 s and realised that sometime I could see missed calls without hearing the phone ringing. Tried several times with an other phone to place a call and could see that when phone goes in standby (screen black) and there is an incoming call the phone does not ring or vibrate. It does start to ring only if I press the round button. Has anybody experienced the problem? Can you help me? Thanks

[email protected],
Sorry to hear the phone is not always ringing like it should. We don't want you to miss any calls. Let's get that ringing for you again. Try resetting the network settings: http://vz.to/17Us9Pn . Retest and let us know how it's working.
BrianP_VZW
Follow Us on Twitter @VZWSupport

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