Iphone 4s frozen on connect to itunes screen and won't restore
help Please!
I've tried updating my iphone4s over the air (via wi-fi) and it didnt work, so i connected it to my hp laptop tp update via itunes to update it to ios6.1.2.
It advised me to backup my phone and started the update.
now, my phone is stuck in recovery mode and will not restore, with error 36 being the most frequent error popping up. Also errors 11, 9 and 3014 popped up during the multiple times i tried to update my phone.
i've tried the soft reboot of my iphone, turning off my firewall, restarting my computer, updating all the programs which need to be updated such as the computer and itunes, unistalling and reinstalling iTunes. NONE OF THESE WORK.
i've contacted apple which referred me back to microsoft to check ports 80 and 443.
still stuck with no solutions! help!
Error 36 refers to security software interfering with the computer's connection to the apple update server
I've never seen error 11 and can't find it in any of Apple's support articles, but error 9 is a USB timing error and 3014 points to the phone not being able to quickly contact gs.apple.com (the apple update server)
To fix that last one,
These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
Similar Messages
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Ipod touch is stuck on connect to iTunes screen and won't restore settings.
So, I'll start from the beginning.
I wanted to update my twitter app, so i installed it but it took ages and so i pressed the home button and the top button at the same time. Then the apple logo appeared for over 30 minutes. The screen then went white and the 'connect to iTunes' screan appeared.
After connecting it to iTunes a box appeared saying iyune has detecehed an ipod in recovery mode. You must restore this ipod beofre it can be used with itunes. OS 5.0.1 Software Update So when i try to restore it the normal box comes up saying everything will be deleted. So i click ok, and another box comes up with iOS 5.0.1 Software Update. As i try to go through with this update when there are 8 minutes left to it my iPod automatically disconnectes itself and this message comes up again about the ipod is in recovery mode (above)
And now i dont know what to do as i cannot restore my ipod from my ipod or from my computer? I have tried re-starting it and i have the latest version of itunes.
Please help:)Maybe this:
Restore loop (being prompted to restore again after a restore successfully completes): This issue is typically caused by out-of-date or incorrectly configured third-party security software. Please followTroubleshooting security software issues if USB troubleshooting does not resolve this issue.
Above from:
http://support.apple.com/kb/TS3694 -
I keep getting the "connect to itunes" screen and have to connect to itunes and do a restore on it. It will not pick up my ipad so I either have to do a restore or restore to new and it will work fine for a day or so except for dropping the wifi connection. What can be causing this? I have had this pad since January of this year and have not had any problems until recently.
If you have to keep restoring your iPad with iTunes repeatedly and there is no change after restoring as a new iPad or not from the iPad's backup, your iPad has a major problem - likely a hardware problem. The iPad includes a one year warranty. You can call AppleCare or make an appointment at an Apple store if there is one nearby.
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IPhone 4 is stuck on the connect to iTunes screen and won't activate?
My friend wanted me to back up his iPhone 4 but when he brought it over it seemed like it was in recovery mode and it is stuck on the connect to iTunes screen. He never connected the iphone 4 to iTunes before this and I know he didn't tamper with it. When I try to sync the iPhone 4 with iTunes it accepts the iPhone but I keep getting a message that says that " the iPhone cannot be activated and may be damaged & to bring it in to the nearest Apple Store" this makes no scense cause the phone has not been tampered with at all & it seems that everything on the start up menu is working fine, the touch screen, voice prompts, the volume up/down, vibrate, home and sleep/power buttons are all operating properly? The only thing is that he hasn't payed his bill and AT&T shut his service off, but I don't think that this would cause the phone to go into recovery mode. What does cause the iphone-4 to go into recovery mode and why would I even have to activate the iPhone-4 if it was already set up? If this has happend to anyone else or if anyone can help me out on this one, I would appreciate it even if the answer ends up being that he needs to take his iphone-4 into the Apple Store or AT&T because the iphone-4 is under 6 months old and like I said has no physical damage at all? Help anyone???
well I only have a 3gs so I'm not all up on the current but the way I see it you have a few option's depending on the route you want to take,
If you don't mind loosing what's on the phone (if you want to try save info try 2 before 1)
1. (Best Chance) put the iphone into DFU mode, (1. turn off iphone while plugged into computer, then hold the sleep button count to three 2. then hold the home button whiile still holding the sleep button, count to 10 3. release the sleep button but keep home button,) then itune should detect the phone and offer to restore it, this should restore it
1b. I would repeat above with a active SIM card, doesn't make a difference where I live but you never know
1c. I wouold try On difference Computer (rule out bad download, currupt driver's etc etc
If you want to try save the information then I would say you are doing some of this at your own risk as I'm not sure about apple rules regarding these, the steps should all be legal but might void your warrently so be warned!
2. Download a utility call Tinyumbrella ( http://thefirmwareumbrella.blogspot.com/ ) and have you phone connected and run the program, on the left should be a list of connected devices (make sure itunes is closed) click on the device connected and on the right click exit recovery, hopefully your device will reboot normally, (there's also an fix recovery option but I've never used that)
2b this option is to jailbreak your phone as that "hacktivates" your phone if using this option and it works I suggest a FULL backup then follow option 1 above, download a program call Redsn0w ( http://blog.iphone-dev.org/tagged/redsn0w ) and follow the instructions that come with it, again if this works I suggest a full backup then follow option 1 about even if you do wish to stay "jailbroken"
this advice is just some idea's as you have given no information on what happen or firmware involved current mood of phone ^^ I can only hazard a guess at the problem< if after these steps is doesn't work i suggest trying to bring it back and get someone professional to look at it
Message was edited by: Nightweb
Something happened to post -
IPod Touch frozen on Connect to iTunes Screen and cannot be restarted
My iPod Touch is frozen on the connecting to iTunes screen (The one with a usb plug pointing to iTunes logo) even when I plug it into my computer. Windows do give sound when I plugin, but it was not the successful connected sound but repeating the first note for three times =_=" iPod then appears the connect to iTunes logo, but it just stuck there. I hold the sleep/wake button for 5 seconds, it goes black directly, and windows would give unplug sound alert. But the iPod actually gives the white apple logo immediately without me pressing any button and goes back to the connect to iTunes logo. AGAIN. And computer gives ridiculous plugin alert then everything just go round and round and round.
Now iTunes won't detect it, therefore no restoration; Restart won't work either. If I press the sleep/wake button for 2 seconds without connecting it to the computer, it appears the apple logo, then go back to the connecting to iTunes screen immediately, and goes dark in 30 seconds.
Everything started after I updated new iOS for iPod touch, and I dunno how long would it take to run out the battery under this condition -_- I have updated to the newest iTunes version too.
Needs help urgently and thanks a lot!!Sorry to hear that you're still having a problem. The only other help I could find is at http://www.everymac.com/systems/apple/consumerelectronics/ipodfaq/ipod-how-to-restart-frozen-begin-troubleshooting.html
Hope that helps. -
Phone is Stuck on iTunes screen and won't Restore
Ok. I've been through this forum, website and even Google. I've litterally tried everything and am now so frustrated I could scream. Here's my problem. I tried to update my brand new out of the box iPhone 4S through iTunes (which yes, it's the latest version), it stopped and froze the phone. On restarting iTunes it told me the phone was in recovery mode and need to be restored, so I clicked the Restore button. It got maybe half way through the process then flashed me an Error 21 or something.
Here's what I've tried and all have FAILED:
- held the on/off/sleep button and "home" button for the 10 seconds and let go of both, nada
- held the on/off button and home button, letting go of the home button before the apple logo pops up, nada
- held the on/off button and home button, letting go of the on/off button, and continuing to hold the home button, nada
- went to windows > control panel > whatever, whatever > stopped apple mobile whatever > started apple mobile whatever > restarted itunes/connected phone, nada
- restarted computer, nada
- unselected all the duplicate songs, didn't seem to do anything...
sooo anyone have any bright ideas of how I can bypass the iTunes/USB screen it's frozen on and at least be able to access and USE my phone?!Hold down the Home and Power button to shut off the iPhone. Keep it disconnected from the computer. Then, hold down the Home for 20 seconds. Connect it to the computer while continuing to hold down the Home button. Wait for iTunes to say your iPhone is in Recovery mode. Then, restore.
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How do you get your iphone out of the connect to itunes screen?
How do you get your iphone out of the connect to itunes screen?
What error message is it displaying? Check this Apple support document for information on specific error messages when restoring the iPhone. http://support.apple.com/kb/ts1275
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I was in the middle of the iOS 8 update and tried to turn my phone off (yes, I realize this was dumb) But what happened was it tried to reset. Now, my iphone 4s has the connect to itunes screen. I have tried to reset, recover, etc but I keep getting and error -51 message. Any ideas how I can get my phone working again? I am not worried about saving any info just having a phone to use!
Try a Hard Reset.....
Press and hold the Wake / Sleep button AND the Home button at the same time, keep them both pressed until the Apple Logo appears on the screen, it can take 10 or more seconds. Ignore the swipe to turn off message. -
my iphone 3gs keeps showing the screen with the connect to itunes display, and I've restored it multiple times on different computers, but everytime it finishes restoring, it shows the display again and the computer says it needs to be restored. can anybody help me with this?
it was saying error code 1, i tried the things it said but none of it worked. now it is not showing an error code at all, it just keeps saying it needs to be restored.
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Hey craigfromsheffield,
I would suggest that you use the following information in order to help you resolve this issue:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Thanks for using the Apple Support Communities!
Cheers,
Braden -
I tried to restore my Apple TV. It froze on a connect to iTunes screen and showed an image of a USB cord. Now it is frozen there. Any ideas?
Did you try restore from teh AppleTV menu connecetd to TV.
If so sounds as though something went wrong.
Hook up to a computer using a micro USB cable alone, run iTunes and select the AppleTV to restore:
http://support.apple.com/kb/HT4367 -
While fully restoring my Iphone it is stuck at the "connect to Itunes" screen and in Itunes itself it only shows a blank screen.
I already tried different computers and tried a DFU firmware restore. My iphone is not jailbroken or some.
It does just have a new screen due the fact it was broken.
Sometimes Itunes says my iphone is damaged, sometimes it only shows a blank screen.
But whatever I do, I cant go around the "connect to Itunes" screen.
Anyone any suggestions? please help.Did you find a solution?
My touch is doing the same thing. -
IPhone 4S stuck in connect to iTunes screen, iTunes can't detect it
I tried restoring my iPhone and my computer froze during the restoration. the iPhone is stuck on the connect to iTunes screen and isn't recognized by the computer when I plug it in.
What can I do to fix it? I'll definitely be needing my phone in the next few days and need it fixed ASAP!
Can anyone help me please??yes, just to say a big thank you to Apple ...realizing today while browsing these forums that I haven't been the only one. Happened to me when I updated from 8.1.2 to 8.1.3 OTA... device (iPhone 4s) stuck in recovery mode ... how nice, this has never ever happened to me after years of using iOS, whether I updated OTA or via iTunes, never. I was then delighted to experience the restore process ... wasted hours doing that thanks again ! (I have many apps and a big backup so...). Seriously, this is unacceptable.
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My iphone is stuck on connect to itunes screen how can i fix this?
I went to upgrade my Iphone but when it finished it crashed and is now stuck on the "connect to itunes" screen and it only lets me make emergency calls. I have tried everything to fix this and nothing works. After trying for about 2 years it now says my phone company doesnt support it... so i called them and they had no idea about it... I have no idea what to do now?
Take it to Apple.
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need help urgent, my iphone is stuck at connect to itunes screen, when i restore it using itunes, it shows error -1...may someone help me plz....
See:
iOS: Unable to Update or Restore
http://support.apple.com/kb/ht1808
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