IPhone 4s/ gmail using Exchange - password no accepted!!

Am after some help here and I know I am not alone with this issue but I am yet to find a solution.
Proud owner of a 4S as of yesterday but trying to add my Gmail account using Exchange is not working at all - I keep getting prompted to enter my password. I know this password is correct as I am logged into my PC.
When I set up my Gmail account using Gmail settings this works fine - thus proving I'm not insane and forgetting my password.
To add weight that this is a bug - my iPad (which is set up as intended) now prompts me for my password for the Gmail account - it has not done this before and has been running iOS5 since the 16th.
The settings match the ones on the iPhone 4 in the house which leaves me to think this is either related to my Gmail account (I don't see how as my Blackberry still lets me get access to my Gmail) or its either a 4s problem or iOS5 problem.
It didn't take long last night to find others having the same problem but I am yet to see any resolution of this and I actually lost sleep trying to think what else it could be.
Very frustrated as this works fine on the 4 in the house and was working on the iPad before initialising on the 4s.
Please help. Thanks in advance.
Sleepless in South Bucks

Same here - I have an iPad 1 and my work e-mail (MS exchange) is synced to it. Today I had to change the passsword (company policy, have to do it every month) which I did on my computer. After that the iPad asked for the new password. I entered it, but it did not accept it. The dialog comes back even if I hit cancel. There is NO WAY of getting rid of the password dialog. I practically can't use the iPad now as whatever I do, that password window comes up and it does not accept the password and will not accept 'Cancel' as an answer either. How do I get out of this vicious circle? I Closed mail and Calendar. But I can not go into system preferences to cancel iCloud, since that stupid dialog keeps me from using any apps. Any helpful tricks?

Similar Messages

IPhone tells me my exchange password is wrong when it isn't

Hi,
This is starting to drive me a bit mad.
I have set up the iPhone to do exchange, and despite entering the correct password (I have tested this by logging on to the web version of exchange using the password) I keep being told by the iPhone that the password I am using is wrong.
I have downloaded a digital cert to the iPhone from the companies exchange server website etc.
Driving me mad. Has anyone else experienced this? Could there be another password I'm not aware of?

Ralf -
You are a lifesaver. I've wasted hours in the past two weeks trying to set my Exchange 2007 account up on the iPhone. I've been using a Gmail account to get all work emails, and it was just not very useful. I was so excited about this new software and yet so frustrated with the process. Several things I learned....
Yes, indeed, Ralf is correct, the direction of the slash matters, at least regarding the password. The iPhone does NOT like the forward slash, though you have to go thru TWO menus on the keypad to get to the correct backslash (the ?123 button and then the #+= button).
Another thing - it appears that the iPhone does not like having two email accounts on the phone. I already had my Gmail account set up, and was trying to set up the Exchange account with the Gmail account still active. A better bet is to erase all email accounts and start with the Exchange account. I'm not sure if I'll bother re-setting up the Gmail account for fear that it will mess up the Exchange account, but if any of you are braver than me, let me know how it goes.
Third thing - for whatever reasons, at the bottom of my inbox, there's a line that reads "4294867298 unsent messages." No idea what that means, but I'm pretty sure that I don't have 4 billion emails waiting to be sent out, so I'm hoping this is normal.
Fourth thing - when I synced the iPhone manually thru iTunes (at least when I was using the Gmail account), my Outlook calendar would download into the iPhone, and conveniently take a few entries (about 23) with it into cyberspace. The entries are still on the email server, and they show up in my Active Appointments view in Outlook, but not in the more useful Calendar view. Again, no idea how this happens, but I won't be plugging in the iPhone to my computer anytime soon. Hoping it doesn't do the same thing over ActiveSync.
And finally, keep fighting with your tech guys and reading these posts, b/c it turns out I knew more than they did about how to set this up and the various obstacles we would run into.
Good luck!

Iphone 4s keeps requesting Exchange password

I have encountered a problem with a couple of our iPhones when connected to our corporate Exchange server. iPhones (4s) were recently deployed to our user community. During the initial setup, all phones were able to connect to the Exchange server via ActiveSync. A couple of days later, 2 of our users reported issues with their phones, in which they were constantly prompted for the Exchange password. The users would have to hit cancel repeatedly to, so that they could use their phone. The users’ domain account passwords were not scheduled to be changed. The users re-entered their domain password on their phones. The phones were then working normally at that point. However, I was notified the next day that the problem reappeared. I deleted the users’ account information from their phones, and then performed an upgrade to IOS 5.1. I then added the account information back to the phones. Again, the phones were working initially, then the problem re-appeared. I had the user create new passwords. And again, they are still encountering a problem.
Does anyone have any ideas on what could be happening? It's strange these 2 phones are the only ones encountering this problem.
Thank you for your help.

I am not really sure if this will answer you question in one part of you post you say you can download free apps and in the other you say you can't but I will give it my best shot. Itunes (the app store) always needs up to date payment info either a credit card with atleast a dollar on it you wont get charged anything if the app is free this it just to back purchases. Or if you don't want to put you credit card info in you can just get a prepaid itunes card. Itunes will ask for your passcode every fifteen min. you can set it to ask for it every time you purchase something but every 15 min is the norm. Hope this helps.

HT204409 my iphone 3gs cannot use wifi passwords that have capital letters

I have tried many times at 2 different locations to try and connect my iphone 3gs. Yes it is old, but I have comcast and it will connect to "xfinitywifi" cause the password is all lower case, but will not accept any password that has capital letters. I shouldn't have to change my password to accommodate this phone. Very frustated. Bout to go get an Android, if this doesnt get fixed.

There is no problem using a password with uppercase letters in iOS.

Syncing contacts and calendar with outlook and gmail - use Exchange or not?

I need to sync my contacts and calendar between my iphone and Outlook and google on my laptop. Syncing via iTunes is fine as a backup but not as a constant process. I then saw that Gmail would permit an Exchange account to be used to allow immediate syncing so I installed an Exchange account on the iphone. It works but I now have doubled contacts. Is there a better way of doing this to avoid duplicate contacts? If I dedupe the contacts on the iphone do I risk then deleting contacts in Outlook on my PC? Alternatively if I delete the Exchange account on the iPhone is there a simple way of keeping calendars in sync on Iphone, Google and Outlook? (I just have two gmail accounts and do not have a Microsoft Exchange server)
Grateful for any useful advice on this issue!

FYI I eventually developed a work around that works better. I have a mac at home and a window pc at work. You can use plaxo to sync contacts between the two and the ipod syncs with the mac as advertised. Also as a bonus you don't have to deal with any issues, problems and pains with multiple itunes locations...

IPhone with Gmail over Exchange Doesn't Delete, Possible Workaround?

Hey guys:
Many of you know about this scenario, but I'll lay it all out here. I've got a Gmail account as my primary email service. I've got it setup on my iPhone through Exchange so I get my calendars and my contacts as well. When you're viewing a message on your phone that you no longer want, if you click delete, it doesn't actuually delete it from your Gmail account or move it to the trash. It just removes all the labels from the message and the message still hangs out there in the "All Mail" view, just without any labels, and it will NEVER go away.
It's been suggested to "move" the message into the trash instead of deleting the message, but I've tried that and found that the same thing happens.
So what about this as a workaround?
What if I left the Exchange account setup and turned off the "mail" option? This would still give me calendars and contacts. Then I could start another account just by clicking "Gmail" in the "Add Account" screen just for mail. Is this problem still present with a mail account setup that way? I'm reluctant to mess with my accounts on my phone if it's not going to work....
Anyone know for sure?
Thx

Well I just gave in and created another account on the phone for Mail and tested it. It works......
So here's what I did:
* Went to the existing Gmail Account through Exchange. Turn OFF Mail, leave ON Contacts and Calendars
* Go to Add Account and Click Gmail. Add the account and turn OFF all options *except* Mail. Make sure the "Archive Messages" option is set to OFF. Also don't forget to set this "new" account as your default Mail account because the phone would have just changed it when you turned off the Exchange mail.
I named the Exchange account "GMail (Extras)" and the regular account "GMail (Mail)". The only time you'll ever know that they're two seperate accounts is in the account setup screen because neither one shows up in the lists for the options that are turned off, (i.e. Gmail (Mail) won't show in the Calendars screen, etc.)
When I tested this issue by deleting some messages, it seems to work great. I'd say problem solved, wish I would have thought of this sooner.

Google apps doesn't connect using exchange option in mail while on 3G

Hello,
I have been using google apps for over two years and it has been working perfectly on my iPhone. I set up my email using the exchange option and its been running without incident. I also have my gmail setup using exchange and it too has been working fine for years. About 2 months ago I had my iPhone 5 replaced by apple under warranty and on the new device I was no longer able to setup my gmail using exchange. I then read that google stopped supporting exchange for new iOS devices. However, my google apps account continued to work perfectly until a few days ago. It suddenly stopped connecting to my account. I did a few experiments and noticed that it works perfectly when connected via wifi or on Edge but not on 3G. It's strange that it just doesn't connect on 3G. To troubleshoot I deleted the account and added it again but that didn't solve the problem. I also restored the phone but that didn't help either. Finally I changed my SIM card and that didn't help too.
Does anyone have any idea why this is and how I can solve this issue?
Regards,
Saeed

buyousuf wrote:
Thanks for the reply. This explains why my gmail account doesn't work using exchange. However, google apps is a paid service and hence should work using exchange.
What did google say when you contacted them? It's their service.
Also, I am able to connect using Edge and wifi but not while on 3G.
Connect to what? Are you saying Google Apps works on Edge, but not 3G? Or are you saying you can't connect to the Internet at all over 3G?

Prompted for Exchange password, but no Exchange account

I have a user that has an iPhone 3GS and she says it was updated a month ago. Today the iPhone started to ask her for her Exchange password continuously. After removing the Exchange account from the iPhone, removing the pairing from Exchange server, closing all open apps, and a hard restart, the iPhone prompts for the Exchange password after a reboot. The strange thing is the account has been removed and the prompt doesn’t look like a normal dialog. I’m thinking herphone has been compromised. Any suggestions?

Here is my iPhone dialog box prompt. Not only does it look different, but it specifically states what account.

ITunes, iPhone 3g 3.0, Gmail Contact Synch Won't Accept Password

That's it.
Gmail contacts, I can log in and out all day long to gmail.com, so I know my password is correct.
When attempting to configure iTunes 8 to synch my iPhone 3g with gmail contacts, the password and login credentials error, "The Google password or ID was incorrect".
This is the first time I've tried to sync the phone since I got a new computer, if that makes any difference.
Anyone?
I found a post online that linked to a google captcha unlock, and the unlock succeeded, but didn't change the outcome in iTunes.
I can't use the Exchange ActiveSync method to sync gmail contacts because there's already and Exchange account on the phone (but I don't use it to synch contacts).
Help!

I think I've figured this out.
Using another PC on a different network, which doesn't have a restrictive firewall, and the synch to Gmail contacts worked...
I didn't think it was a firewall problem, because in the original attempt, I even used Wireshark to sniff the network traffic for the synchronization traffic. I only saw http traffic to the google servers, and that's not restricted...so I must have missed something in the network trace, but my guess is that the firewall (a cisco 5500 series) was blocking the authentication traffic. Perhaps it uses imap or some other protocol besides http or https, which would have been allowed.
I also log all dropped traffic in a syslog, and didn't see any entries corresponding to the synch, but again, I may have missed something.
So, at any rate, it is now working and I'm pretty certain it was the cisco firewall policy that was the problem.

I am using exchange on my iphone for gmail and they are dissapearing..

I am using exchange on Iphone for my gmail account. This way my gmail, contacts and calendar all sync.
When I open mac mail my iphone inbox, sent and deleted all clear out and into my mac in mail inbox.
I need these emails on my iphone for reference purposes but lose them because they flow into my mac.
How can I have my inbox on my iphone mirror my mac?
is it a fetch or push setting?
Thanks all!

Do you have both your phone number and email in"send and receive" on both?

Setting a different "reply to" when using gmail via exchange on the iPhone?

Hi Guys,
I have been using gmail via IMAP for quite a while on my iPhone, but decided to switch to gmail via exchange. It's really great - instead of polling for emails, they are pushed to the phone - this means a saving on data costs as it's not polling every 15 mins!
The only problem I am having is that I currently have my own domain name, so my "reply email address" is different to my gmail one.
When using IMAP, there was the option to set a return address. Under Exchange, the first field is "email" - I thought this might be the return address (as it doesn't seem to have anything to do with my gmail account details) but when I send an email from it, the return address is just my standard gmail one...
Does anyone know a solution to this?!
Cheers and thanks,
Mike

Hey Graham,
Thanks for the reply!
If I do want to stick with gmail, though - is there any way to set up a return address on the iPhone's Exchange, or is it just not an option?
Cheers,
Mike

Successfully using Exchange to Sync iPad, iPhone, Gmail (PC) contacts. If I lose my iPhone and contacts were erased I would lose them everywhere! Backup!

I am successfully using Exchange to keep my contacts in sync on my ipad,iPhone and gmail(windows 7). But I think that if I lost my iPhone and someone cleaned out the contacts,then I would also lose the contacts on my Gmail and iPad. How can I do a regular backup of the contacts?

Im not sure that you can restore your Google Contacts from the iPhone Backup.
Try this: Go to gmail page on your desktop browser then in Contacts, click More and select "Restore Contacts".

Gmail Error: Username and Password Not Accepted?

Okay, once in a while my e-mail actually works on my I phone but about 90% of the time I get this notification; Cannot Get Mail: Username and password not accepted. Does anyone else have this problem or know how to fix it? Oh yeah, I'm using 1.0.2, gmail, and I'm positive my password and username is right.
Message was edited by: one11archerave

I think the problem is solved. Last night I was on my friends computer and I accidentally stored my gmail password. I couldn't figure out how to delete it so I changed my password and then updated my iPhone with the new password. Ever since then I haven't had any problems.

Exchange "Password incorrect" lockout of iPhone

iPhone 3GS
iOS Version 5.0.1
Build 9A405
I have an Exchange email account set up on my iPhone. Now when I turn on my iPhone and "slide to unlock" I am presented with a popup window saying
Password Incorrect
Enter the password for the
Exchange account "Exchange"
{Password }
[Cancel] [OK]
Entering the formerly correct password then [OK] does not satisfy this challenge, the popup returns. If I attempt to [Cancel] the popup returns. I cannot get past this popup window. I'm locked out of my iPhone.
I no longer have an Exchange account. There is no current password to any Exchange account.
I need to gain access to my iPhone in order to remove this account from the email settings. I am unable to get beyond the above popup to do so.

I also just resolved the problem, but differently, and the issue was on the GMAIL side. This is a variation on some people's advice to allow App log-ins.
If you sign in on a computer browser and look at the top of your Gmail mail window, you may see a line above the message list that says something to the effect of "Unusual sign-in location: There have been multiple attempted log-ins from a suspicious source." My first two were from when I was traveling.
I confirmed that those locations were legit, and then there was another prompt asking about another suspicious repeated attempt sign-in, which was my iPhone Exchange, although it was not labeled as such. It gave me an option to forever accept sign-ins from this application (Exchange). I accepted, and all was fixed!
Hope that helps some people.

I have set up a new itunes library and am trying to sync this with my iphone. My iphone is asking for an 'exchange' password. I don't know what this is or where to find it.

I am trying to sync my iphone with a new itunes library. The iphone is askin for an 'exchange' password. I don't know what this is or where to find it.

Sounds like you do have an Exchange account setup on your phone. Have a Gmail or Hotmail account? They can both be setup as Exchange accounts. Have a work email account?

IPhone 4s/ gmail using Exchange - password no accepted!!

Similar Messages

Maybe you are looking for