IPhone 4s hardware error -1

Question

Hello to all,
Unfortunatelly I have to be very aggressive on this post. I am really dissapointed from the Apple as a company and for its services.
I have bought an Iphone 4s 64GB from an official Apple store in USA. When I purchased the phone I asked for an unlocked one and since I said that it is common sense that I am going to use outside USA also. I said to the apple guy there that I am going to use it in Greece and he said that definitelly won't be any problem with the phone. I used the phone for 2 months as long as I stayed there and then I came back in Greece and here is where the problems started.
When I put the other sim card in the phone it could not read it and I did the update of the software and the error -1 came up. Unfortunatelly I found out what the error was. After many phone calls in apple stores in US and Greece I ended up that my Iphone has to be sent in US so as to be replaced.
My question is how is it possible a worldwide collosieum company as Apple being unable to replace or repair a device that they official sell on their stores???When I bought the phone the apple guy shouldn't inform me about the limitations of the quarrantee?And what kind of limitations are these?They should protect their customers and inform about these limitations which in my point of view are stupid, at least.It is totally unacceptable for Apple being humilitated like this. My Iphone to be replaced needs to be sent in US to a relative or a friend of mine who leaves there,since they don't accept it straight to one of their stores, and him/her has to get it to the apple store and once it is repaired or replaced he/she has to get it from the store and send it back to me. Tired to read the process?Even more tyring to do all these and the worse is that I don't have anyone leaving there.I have used the phone for 2 months and have it sitting in the box for 3 months just looking at it.It would be more simple to get the phone to an apple store here in Greece replace it with a new one and leave the apple stores do their jobs and arrangements. The point is the customer to be pleased and not leave him cut his throat and try to find a solution on the problem that Apple caused to the customer. If you want to be named a good company you have to provide good service to your customers on every spot around the world that you sell your products. As cars for example, you buy an US car you don't need to send it to US to repair it.If you can't repair what you sell lock your products so as to work only in the area you sell them and they can be repaired,US, EU or wherever.Unfortunatelly this post stays on the Apple customers and not being read from higher "heads" in Apple so as to look at their disabilities and problems and try to become better.And there is no any way to try to send them your problems.

Answer 1

I didn't name personally anyone here and that wasn't my willing to. I just said some of my complaints about Apple. And yes I know that I need to send my phone to Apple for repair or replacement. As you said about the terms you should also read what I wrote. And you are the one that look foolish by copying and pasting the same mail to other people having problems and call  them names. I am Apple user to and my damaged phone is not the only Apple device I have and I am more than pleased with these devices. But since a problem occured and noone can help me I should post my comment. I don't want to create any blog against Apple but as there is good critisism, there is the bad too, either some people like it or not, like you.And if you don't aggree with something just pass by it, give your opinion or solution as you did on my problem and thank you for that but don't call other with names. I don't know you and you don't know me.