IPhone 4S IOS 5.0 on ATT: audio problems when making a call

I have had recent problems with the new iPhone 4S regarding calling audio and mic. In Bluetooth mode, the BT symbol changes from blue to white and there is no audio when the call is made. At this time, I cannot select another source (BT, iPhone, or speaker). Sometimes I can hear the other person. I completely turned off the Bluetooth on the iPhone and experience the same problems. Signal strength is excellent. Anyone else having the same issues?

Yes, I'm havin the same problem and it's making me nutz!  I was going to drop by the Apple Store today to see what they said, but it seems to be a problem.

Similar Messages

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    I've run into a problem where, if I place or receive a call using my iPhone, the iPhone doesn't play or transmit the conversation audio. In fact, I don't even hear ringing. This changes if I change the call into Speaker mode; audio seems to work fine after I do that. I was having this problem last night and it continued into today, and I've reset it twice. I'd prefer to not have to restore it and put all of my music and stuff back on the phone. Any help would be greatly appreciated. Thanks!

    I have noticed that from time to time the device loses track of what to use for output.
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    Hey there siteshop,
    It sounds like you are still hearing the phone line ringing even after the person you call answers the line. I would try the troubleshooting outlined in this article:
    iPhone: Troubleshooting issues making or receiving calls
    https://support.apple.com/kb/TS3406
    Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    Ensure that your software is up to date:
    Check for a carrier settings update.
    Check for an iOS software update.
    Note: Some updates may require a Wi-Fi connection.
    If the iPhone has a SIM card, reseat the SIM card.
    If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.
    Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.
    Try to make or receive calls in another location.
    Attempt to isolate to one network band:
    If you're having the issue on LTE, disable LTE, if possible, and try again.
    If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.
    Contact the carrier to check the following:
    Your account is properly configured to use the specific iPhone that has the issue.
    There are no localized service outages.
    Your account doesn't have a billing-related block.
    Your calls don't have errors on the carrier system.
    Restore the phone as new.
    If the above steps don't resolve the issue, go to an Apple Retail Store, carrier, Apple Authorized Reseller, or contact AppleCare to send the phone in for service.
    Thank you for using Apple Support Communities.
    All the very best,
    Sterling

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    I just tried to help another guy in another discussin with similar problems.
    Headset input is not working
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    My wife's iphone 4 also has your same no ring problem as does my iphone 5 just less often.  I called her iphone 4 at home from where I work 20 miles away on my iphone 5.  With her phone in 3G mode ONE call went through and 9 went to voice mail in 10 tries.  This is a 10% sucess rate!!  I also could listen in real time from the wired work phone and the wired home phone.  She turned off 3G mode and it went to "O" mode at  the top left of the screen after the ATT.  In this mode it rang on the first ring tone 5 times out of 5 tries which is 100% of the time.  I have learned that the calling party will hear up to 4 ring tones when placing a call on the ATT network.  If the ring tone changes volume slightly before the 4th ring then and only then will the cell phone start to ring.  If the ring tone does not change after the 4th ring you get voice mail.  If the calling party does not leave a voice message there is never a missed call displayed on the iphone.  If the calling party does leave a voice message a few minutes later the iphone dings for arriving voice mail but still no missed call indication. 
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    Thanks

  • When making a call, sometimes, my iPhone 5 , gets stuck on 'Calling' than I have to press END..but still nothing happens, than when I press HOME button, the call app keeps running in the background and it keeps saying CALLING... please help

    When making a call, sometimes, my iPhone 5 , gets stuck on 'Calling' than I have to press END..but still nothing happens, than when I press HOME button, the call app keeps running in the background and it keeps saying CALLING... than I have to wait 2 - 3 minutes and call again.
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    Has nothing to do with the SIM or master reset.  This has been done to my phone.  The SIM once and the factory reset many times over.  You all just sold us a bad piece of equipment and have us by the tail with our contracts so none of us can get a new phone without paying full price or re-upping our contract.  I just got off the phone last night with your high up tech people (you know, the hidden number we get once we tear into your support people enough), they went into my phone again and still didn't find anything wrong.  I about got fired from my job for not getting my calls and texts.  The BBB has now been contacted, and I feel your end should shore this up for all of us!

  • Iphone shuts down when making a call

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    I'm having exactly the same issue with my iphone, and same specs. It's a new work phone so discussed with IT manager. She advised returning it so it could be sent back for repair. Would be interested if you have heard of any other fixes as not keen to be without the phone, although that needs to weighed against the fact it randomly shuts down when a call comes in!

  • IPhone  no longer plays music through headphones or on speaker but will work when making a call on both headphones and speaker.

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  • My iphone has a problem, when any people call me, them can't ear  me

    My iphone has a problem, when any people call me, them can't ear me.

    iphone hardware troubleshooting http://support.apple.com/kb/TS2802

  • I can call my iphone from my imac but the accept screen disappears when receiving a call to my imac, therefore I can not receive a call placed to my imac,, help!

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    Hi,
    I also have a similar issue since upgrading from the 4s to the 5s.
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  • HT204368 I have a motorola H17 bluetoothit is paired to iphone 4s. the icon is shows that it is connected.  when making a call i tap the speaker icon and the bluetooth icon is not there.  The motorola H17 tells me i am connected and the battery life when

    I have a motorola H17 bluetooth it is paired to iphone 4s. The icon shows that it is connected.  When making a call i tap the speaker icon and the bluetooth icon is not there.  The motorola H17 tells me i am connected and the battery life when turned on. Any advice?  Thank you in advance

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  • Audio problem when importing video files.

    Hello everyone,
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    Christophe
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    Update to 10.0.5.
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  • My apple Tv has audio problems when streaming from my NAS server.

    My Apple TV has audio problems when streaming from my NAS server or computer and even internet. I can hear the click sound it makes when you click on the icons, but when the movie starts there is no audio. This even happens when using XBMC. I have HMDI directly to my TV suing Apple TV 2. I have tried resetting, turning off both TV and Apple TV, and changing the HDMI cable. It is driving me nuts.

    XMBC requires a hack, we cannot help with hacked devices.

  • I get an error message "iPhone is already on a call" when making phone calls from Macbook Air. What can I do to fix this problem?

    I have followed the instructions exactly according to Apple for making phone calls from my Macbook Air. Im signed in to iCloud on both devices. Im on the same wifi network. Wifi calls is turned off on my iPhone. Any suggestions?

    Howdy jcannon130,
    Thanks for using the Apple Support Communities.
    To troubleshoot this issue where your Mac believes you iPhone is still on a call while trying to make a call from your Mac, please first reset your iPhone, and then verify you have the settings configured correctly on your Mac and iPhone.
    Restart or reset your iPhone, iPad, or iPod touch - Apple Support
    Get help using Continuity with iOS 8 and OS X Yosemite - Apple Support
    Happy Holidays!
    Alex H.

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