IPhone 4s iOs 6 data usage problems on Verizon

Last night around 6PM I lifted the usage controls on my teenage cousin's iphone 4s. We had never set a data limit for the phone because she only uses it for internet when at home on the wifi network. We only had it on her phone to be able to block unwanted numbers, but the feature also allows customers to set data caps, internet restrictions by age ect.
Prior to last night her usuage was minimal. However, within 6 hrs of the usuage control being lifted suddenly I was notified we'd hit 50% of our 6g data plan. In the morning when I woke up I had a text saying we'd hit 75% of our usage plan. I logged into Verizon and it indicated she had consumed 4.6g.
I spoke with Verizon and the first reprepresenative told me that this was a known iOs 6 issue for iphones and asked me to check if the phone was using the that operating system. She said if it was Verizon would be giving credits to customers because it was a known issue. I hung up, called my aunt and learned that in fact iOs 6 was installed. She also confirmed that the phone settings had not changed. It was still only using wifi. Verizon data usage remained turned off.
I called Verizon back and spoke with a second representative who then told me that it was not an iOs 6 issue, but just an iPhone 5 issue. She said the previous information given to me was incorrect; it was hardware and not operating system based problem. I then reapplied usage controls and went in to set a data limit, for the first time, and discovered that the iPhone's data usage had now reached 5.4g of 6g. I still have 18 days left on my billing cycle and just .6g of data remaining. It seems crazy to me that I should have to set a cap on data usage for a phone using wifi to prevent that phone from maxing out verizon data, but that is what I have done until I can get to the bottom of this
The rep told me to visit Apple for further details. I also googled it and found stories on CNN and TheNextWeb reporting instances where individuals with the iOs 6 on iphone 4s were also experiencing problems, but nothing concrete on how to resolve it.
Can someone please clarify for me what is going on or where I can find a solution to this.
Thank you in advance.

The second rep is a moron. Yes it is a software issue and not just an iphone 5 one.
Something you didn't mention is what carrier software version is on the iphone. Verizon sent out a settings update around Oct 5th because of this issue. I believe you should be on 13.1. it's definitely something.1
I've heard talk if you go Settings-General-About it will OTA load the update but I'm not certain about this. Frankly I would wipe the phone and set it up new. During the restore iTunes should check that the software is up to date and find the carrier updates. Make sure your cousin has all her photos, contacts etc. And warn her that she'll lose her texts. Although I have heard if you google around someone figured out how to erase everything but backups from an iTunes backup file. That was for iOS 5 as I recall but it might still work. So have her do a backup in iTunes, duplicate it and play if you feel techie enough.

Similar Messages

IPhone 5 excessive data usage problem (carrier-AT&T)--any resolutions?

I got an iPhone 5 in June of 2013, and the billing period after I got it, I went over my data usage for the first time ever (I have been an iPhone user since 2010). I thought that it was just because I had been working out at a camp that got poor reception and had been using as much as I always did. However, in the subsequent months, I have racked up data overage charges every month, and since October, it's been several gigs over my plan. I have a 4gb plan with AT&T that I share with my parents (I am a college student), and they don't use hardly any data. As I am a nineteen-year-old, I admit that I do spend a lot of time on the Internet and use a lot of social media (Facebook, Twitter, Instagram, Vine, Snapchat, etc.), and I have always used a lot more data than my parents, but I don't think I'm doing much more than I did when I still had the iPhone 4 and 4s. I haven't gotten a chance to call AT&T yet to see what they have to say about it, and, unfortunately, my school is in the middle of nowhere and my hometown doesn't have an Apple store anywhere near it so I don't think I'll be able to get to a genius bar any time soon, but I've done a little research and found some threads here that mention problems with the iPhone 5 and data usage. Most of these threads seem to be related to Verizon or are from iOS 6 (and my phone is updated to iOS 7.0.4, which is the latest update at this date), and I wondered if it was still a problem for people.
In the past few minutes, I have done the following to the phone:
Turned off Cellular Data
Turned off iCloud Backup
Turned off Cellular Data for all unnecessary apps
Turned off Location Services for all unnecessary apps
Turned off Notifications for all unnecessary apps
Changed all email accounts to manual
Turned off Diagnostics and Usage sending
Turned off Ad Tracking
Turned off Documents and Data
Now, not to sound spoiled, but I think this is both tedious and a pain in the rear end. It seems to me like it's just treating the symptoms rather than the disease itself, so to speak. I feel that for the money we pay for what is essentially a handheld computer with phone capabilities, I should be able to use it as such. When I've turned off Cellular Data in the past to remedy this problem, I notice that I don't receive texts from a lot of people, which is really frustrating, because I feel like I basically just have a glorified iPod. If I had wanted an iPod, I would have bought an iPod. So, basically, has anyone experienced this problem recently/found a solution that actually fixes the problem rather than just masking it? I feel bad about the overage charges and am very annoyed with the fact that my old iPhone seemed to work better than this new one, and that I can't seem to find much evidence of either Apple or AT&T making much of an effort to acknowledge or fix this expensive problem. My phone reports that my cellular data usage for the current period (which ends on February 11, and it is currently January 28) is 21 GB, and I find it very hard to believe this to be true.
I'm about to reset my phone and see if that does anything, but I would really appreciate it if someone could help me out here.
Thanks.

I'm not trying to minimize your issues, but I have an iPhone 5S and find that I have not had these types of problems on AT&T. I'm wonding if something has gotten stuck in a loop that is continually trying to use data. If you make a good backup of your phone, try restoring it as new, and do not add anything to the phone right away. Let the device run like this for a little while and see what kind of usage you have. You report you phone is showing usage of 21GB. Did you rese this setting on the phone to begin at your billing period? The reason I ask this is some people believe this setting resets on its own with your billing period, it does not. This has to be manually reset by the user, so it might not be that accurate depending on the last time that you reset it.
If the phone seems to not use so much extra data during the period the device does not have extra apps on it, then try restoring from your backup and see what happens. If this increases your data usage quite fast again, then there is probably something corrupt in the backup that is causing this issue.

Iphone 5 - anyone having huge cellular data usage problem on ATT

I upgraded from Iphone 3g to Iphone 5. Over a period of last year, My average monthly data usage is approx 400MB (total less than 5GB in a year). AT&T is reporting that my Iphone 5 data usage crossed 6GB in a 3 day period . I called AT&T and have to listen to LTE, Iphone 5 and Multiple app running in background non-sense as an explanation for 6GB data usage over a 3 day period. My Itune and app store does not download over cellular network. Even though Iphone 5 automatically creates an Icloud account during initial setup, I am not connected to Icloud on Iphone and never even logged on to Icloud account. IOS 6 setting for sending data diagnostic over cellular network is set to no.
I feel this is same bug which Verizon user are reporting and ATT is not commenting on it till now. How can I consume over 6GB worth of data over a 3 day period which is more than my total data usage for a year. That is equivalent of streaming hd video (approx 300 MB per hour) for 20 hours.
CNN link to Iphone 5 data bug story
http://money.cnn.com/2012/10/01/technology/iphone-5-data-overage/index.html
Anyone is having similiar problems?

There have been lots of discussions about this particular topic
https://discussions.apple.com/message/19398807#19398807
https://discussions.apple.com/message/19780554#19780554
https://discussions.apple.com/message/19802173#19802173
and the list goes on.
Apple has zero control over what AT&T does in regards to their plans for data, their charges for data, or anything to do with their service that you pay for every month

Are there known data usage problems with iPhone 4S?

I just got my first iPhone. I barely know how to use the thing and pretty much only use it for checking my work email. I blew through 7 GB of data in 20 days. From everyone I've talked to there is no way I have done this based on my limited usage. So something is running in the background that I can't control. I've turned off the cellular setting and told it to only use wifi, and when I'm at home it appears to be using my wifi. I read some other comments here saying it could be a problem with the iOS, but it didn't seem like a definite answer. Any other ideas?

Last month I checked the data usage on my iPhone 4S three days after the start of a new billing cycle. To my shock I discovered that I had been charged with about 193 MB of usage. That was very odd because 193 MB is well above what my total data usage is each month. Immediately contacted AT&T Customer Service--twice. Each time they could not provide an explanation as to why the data usage was charged to my phone. All they could tell me was that all of the 193 MB were charged on the very day the new billing cycle started. They did try to sell me a larger data plan.
I thought maybe this was just an odd thing that couldn’t be explained. Kept a close eye on my data usage for the reminder of the billing cycle and didn’t have another large data charge. I still stayed well under the 300 MB plan limit even with the unexpected 193 MB of usage on day one.
Then my wife checks her iPhone 4S data usage on day one of this month's billing cycle at about 9 AM. She finds that she has been charged with 30 MB of data usage when she hasn't even used her phone. Again, 9 AM; day one of new billing cycle; 30 MB of usage; no active applications running. How can this be? She contacted AT&T Customer Service and once again they were no help. She made two phone calls and also spoke with one CS Manager, but no one could explain why she has been charged for the 30 MB. Anyone else having this problem? Please help us resolve this if you know what to do? Extremely frustrating to be charged for data we know we are not using. Getting no help from AT&T Customer No-Service.

IPhone 5 - Excessive data usage and data "bleed"

We recently upgraded my daughter's phone from a Samsung to an iPhone 5, originally running iOS 6, now running iOS 7. The Samsung (Android) phone used less than .5 MB per month, whereas the iPhone 5 will consume that much data in one day. About 80% of the phone's usage is on WiFi, and is only actively used on the cellular network less than an hour a day. However, the phone and the Verizon data usage log show data being consumed even when connected continously to wifi.
With help from a Verizon representative, we turned off location services, closed all background apps and stopped automatic updates and refreshes, shut off icloud, email, and anything else that could possibly be running in the background or consuming data. The changes didn't do anything to slow the usage, and the Verizon reps suggested that my daughter was secretly using her phone in the middle of the night to play games and watch movies. At Verizon's recommendation, we signed up for parental controls, and set them to prevent the phone from being used during the school day, and at night. However, the phone and Verizon continue to show data use in tiny increments 24 hours per day. These post in the Verizon data usage logs about every 10 minutes, and are typically 10-20KB.
Using the parental controls, I set a hard data stop each week so that we could meter her data out over a month's time and prevent overages. It is supposed to stop all data usage on the phone once she reaches a preset limit. She would usually hit the 1GB limit in a day or two, but the phone and Verizon's data usage log show that the phone continues to bleed data 24 hours per day even after the limit is reached and she is unable to use her phone. Verizon can offer no explanation.
In addition to the data bleed, the actual data usage for virtually any activity that required data is substantially higher than what I would see for the same use on my iPhone 4s. For example, a couple of youtube videos played on her iPhone 5 resulted in 0.8GB being used in just a few minutes, vs about 50MB on my 4s for the same videos. Verizon seems to suggest that this is due to the higher resolution and speed, but it seems excessive.
Here's a Youtube video I found that seems to show our exact issue. We've done similar tests on our phone, with the same results.
http://www.youtube.com/watch?v=q9AR2rEFcKk
Although it is frequently suggested that the "fix" for this problem is to turn off cellular, that hardly addresses the problem. It would also mean we have purchased a very expensive iPod.
Is there anyone who can help us address this issue? Verizon has been no help, and does not acknowledge this as an ongoing problem, despite the fact that there are countless articles, blogs, and videos online about the very same issue. We have tried a number of the "fix" recommendations we've found online, but thus far have had no success.

There's something wrong. Have you tried the 4 Rs basic troubleshooting steps?
Restart:
1. Press and hold the Sleep/Wake button until the red "slide to power off" slider appears, and then slide the slider.
2. Press and hold the Sleep/Wake button until the Apple logo appears.
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data
Restore from backup
Restore as new
http://support.apple.com/kb/HT1414
This article is about battery life, there are a few tips about data usage as well.
http://www.apple.com/batteries/iphone.html
Data settings & usage
http://support.apple.com/kb/HT4146
If all failed, make an appointment with the Apple genius at your local Apple Store and have them evaluate.

Iphone 5 Excessive Data Usage Mapping Services

I have had my Iphone 5 since December 2013. Recently I have been having problems with my cellular data usage where my phone will use more than 900mb a day. After investigating the issue I noticed that the biggest problem is mapping services. This was not making sense as frequent location settings and all location settings are switched off. I went to my service provider MTC (This is the service provider in Namibia, Africa) and they advised me to upgrade to IOS 7.1.2. According to them Apple has made more services available on our carrier and that I needed the newest IOS to be able to manage these services.
I have updated my IOS to 7.1.2 yesterday 28 July at 12:00. Since then till yesterday afternoon at 17:00 my phone used over 500mb of which 418mb was for system services which after investigation revealed that 415mb was for mapping services. The location settings and frequent location settings are still switch off, but I am still using data for mapping services. The data in Namibia is not the cheapest and this has caused me to have to switch off my cellular data to ensure that I don't run my cellphone bill through the roof. I am now sitting with an equivalent of a Nokia 3310 as I can only sms and phone from my Iphone. I do not have access to WIFI so using that is not an option.
I have a friend with a Iphone 5S and one with and Iphone 4 and they do not seem to have the same problem as I do. Is it only Iphone 5?
If anyone has the same problem, I hear that it is also the case in South Africa, please help me make it heard by Apple or give me a solution if you have one.

I see about 500MB for "Time & Location" tracking. You can check here: Mobile Network -> System tasks -> Time & Location (roughly translated from German iOS 7 menu. Can someone please write down the correct english menu entries?).
I believe it is the Google App (https://itunes.apple.com/de/app/id284815942?mt=8), which is tracking me (https://maps.google.com/locationhistory/b/0). I like beeing tracked since i'm sometimes curious where i have spent my time;). But 500MB is far too much - i have only 1GB per month.

Iphone 5/ios6 data usage shockingly high

>Duplicate post deleted. Cross posting not permitted<
Message was edited by: Verizon Moderator

I'm not trying to minimize your issues, but I have an iPhone 5S and find that I have not had these types of problems on AT&T. I'm wonding if something has gotten stuck in a loop that is continually trying to use data. If you make a good backup of your phone, try restoring it as new, and do not add anything to the phone right away. Let the device run like this for a little while and see what kind of usage you have. You report you phone is showing usage of 21GB. Did you rese this setting on the phone to begin at your billing period? The reason I ask this is some people believe this setting resets on its own with your billing period, it does not. This has to be manually reset by the user, so it might not be that accurate depending on the last time that you reset it.
If the phone seems to not use so much extra data during the period the device does not have extra apps on it, then try restoring from your backup and see what happens. If this increases your data usage quite fast again, then there is probably something corrupt in the backup that is causing this issue.

IPhone 5 excessive data usage - possible fix

I, like many customers here, have had a major increase in data usage with the iPhone 5. In fact I blew through 1.3 gigs of data in just a couple weeks even though I use wifi 80% of the time.
A couple days ago I restored my phone to its factory settings through iTunes, which installed a fresh version of iOS 6.0.1. This seems to have cured the problem with data and wifi. When I got the iPhone 5 I had restored it from a backup which was from my iPhone 4. Somehow installing a fresh version of iOS 6 on my phone has fixed the problem.
I’m guessing there is a glitch when installing an iPhone 4 backup onto a iPhone 5.

Did you lose anything in the process of doing that? Any tips? Appreciate the help in advance.

IPhone 5 excess data usage

Hi, we have purchased an iphone 5 plan with telstra for my daughter and in the first 4 days of plan, excess data of 7GB was recorded! I contacted Telstra and they have for a once time only waived the excess charges and data was turned off, no more data was used for month. This month, first day my daughter used 100 mb of 1GB of data allowance! I asked what she was doing and she accessed only afew websites to check when she was working which should be a few kb of data. Data has been turned of again. We are frightened to use internet on iphone 5.
My Samsung Galaxy 2 with Vodaphone I leave data on all the time and look at webites and use a few apps which need to be connected to data and have used in the last 10 days 18mb!
We are taking daughter's phone into telstra and will talk to them about either the phone or their system.
Is there a problem with iPhone 5 or is it Telstra.

There are numerous wifi problems with iOS 6. It's possible that your daughter's phone is switching from wifi to cellular and she is not noticing that. Still, that's a lot of data, so there might be something else going on. Search this forum for threads about excess data usage. There's a lot of info. Also, look at the threads listed to the right under "More Like This".

Data Usage charges, 5C Verizon FaceTime?

I'm confused since I had thought that FaceTime didn't use data that I would be charged for. But I see that setting has enable cellular data for FaceTime.
Back in March I made a lengthy call to a friend in another state & after awhile switched to FaceTime. I am on Verizon w the More plan w 250 MB data allowance.
I got notice of my bill & it shows a huge overage in data. So I am truing to figure out why. I remembered that lengthy call & my phone shows it as 2 hrs 29 min (442 MB). I guess that must have been the reason, but I was unaware that would use data. Mo before data was 121.19, months before that 80.52, 67.84, 59.04, 107.73
Most of the call was inside where it should have been using my wife. But I also decided to walk outside to show my friend around where I live (we both used to live in CA & now have moved to different states). My wifi doesn't extend much outside--not even to my car & I went out to the front of our long driveway which was definitely out of range of my wifi.
But then after walking around the area & went back inside & most of the call took place inside in range of wifi. So, would it have switched to cellular data when I got out of wifi range & then stayed using cellular data even after I was back inside?
In my usage, I see a call showing 5 min at that time. Wondering if that was before I switched to FaceTime?
Also, after awhile, I decided we didn't need to still be on FaceTime & looked to try to turn it off but didn't see a way to do that.
So I'm really confused how this works?
In addition, I had previously entered the log in info for the wifi at my office. Not too long ago, I noticed that it wasn't connected to the wifi there, so wondering if it lost the log in when I updated iOS? Or why it would forget a previous wifi log in that I should be using all the time?
Also, I do have my iPhone set up w my iPad mini as a mobile hot spot but it is turned off. It sees that when looking for a network, but am I correct in assuming that it since it is turned to off, it won't use it until I turn the function on?

CBearsDada wrote:
I have the following "Usage Type/Event Description" on my detailed Data Usage Charges screen:
PAYGO $1.99MB 3G HNDST356
I understand that this is the $1.99/mb usage rate, but is there anyway I can found what this was (mobile web, etc). I'm trying to get a handle on my daughter's charges and this keeps popping up every month. Does Verizon charge her line whenever someone sends her a text with data attached?
Thank you for your inquiry. Adding to what was stated, the message from above about PAYGO $1.99MB 3G HNDST356 sounds like its referring to the Backup Assistant. As long as that line is registered on My Verizon, a limited one credit of $1.99 should be reflected on the billing statement once per billing cycle. Please review your billing statement carefully to see if the credit is present. Also, data usage is not based on whether or not a phone was touched within the last couple of days. Its based upon if any data usage was incurred from the beginning of a bill cycle that goes until the end of the bill cycle. In other words, you can use data 3 days after a bill cycle started and then not use any data at all for 2 days afterward. The two days of not using data does not eliminate the 3 days that data was used. Data attachments are not used in text messaging but in picture messaging or email. For example, you can send a picture and attach another picture to that same message for it to go to someone. As long as you have a unlimited texting/picture messaging package on that line, it should not be billed for that message with the attachment.

Phone data usage not matching verizon usage

Since having my droid turbo, my data usage in my setting has not been matching my usage on my verizon account and another line on my account is having the same issue, right now my phone says that i have used 0.56GB and verizon says i have used 1.03 which is a pretty big difference, the other line on my account that is having the same issue says he has used 0.69 verizon says he has used 2.421 which is a huge difference, i checked the wifi usage for both phones and it seems that the top the data app under wifi usage seem to be making up the difference between the usage in settings and the usage on verizon. I have also seen people online talking about this similar issue which seems to be caused by the phone using mobile data while connected to wifi. I have been with verizon for over 2 yrs and this is the first phone i have noticed this issue with. I have also attached screen shots from my phone to prove this issue. Any help with this problem would be appreciated.
>> Attachment containing personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

If you want to see the report from VZW on your current data usage then you must sign into the VZW website and access your account. Only the VZW website will allow you to see any kind of information on your data usage. The Jetpack itself does not have any data usage metrics installed on it.
I assume that you already know that the data usage report from VZW is only a summary of your actual usage in terms of various sessions. The most information that will be disclosed to you are these sessions, their timestamps and how much data was consumed during that session. If you want the actual statistics for what was consumed then you must setup and maintain your own data usage monitor.

New phone shows high data usage in My Verizon right after purchase - why?

I purchased a new Galaxy S5 yesterday. We looked at "My Verizon" and saw data usage of 470 MB on the summary, but the phone showed 14 MB. I downloaded the data usage details, and they also showed 14 MB. Today her summary shows 1556 MB, but the detailed data spreadsheet cells add up to 162.49 MB. The phone is on wifi only. What gives? My wife has averaged around 200 MB per month for years. Is this some kind of fraud? We got my daughter a new IPhone and go nailed for a $10 data overage within a 24 hours. There were two half-gig downloads, but there is no way to trace what they were, whether some kind of Apple-induced downloads or what. Verizon customer service gave us an extra gig since the store failed to tell us that the data usage was pro-rated. They also failed to tell my wife to set the phone to wifi only until all of the phone's little data-sucking default applications did their updates. I was totally off contract with 5 phones, and just put 4 new little data-sucking piggy phones back on contract for two years for my family. My own phone number 5 will not be with Verizon. Unless they change their loan-shark practices on data charges, this will be my last contract with Verizon. Their customer support folks are great, but I have a low tolerance for a billing system that cannot be audited for accuracy in data charges.

Regarding your second comment, you are dead-on correct. My daughter's last plan was Virgin with unlimited data and 200 minutes of talk. We failed to sit down together and go over the differences. While I was ultimately responsible for explaining the need to turn off cellular coverage at home, I still feel the need to let my Verizon sales rep know to stress this to customers like us who have lived for years with unlimited data plans.
I am taking your advice and pulling the trigger on Republic tomorrow. They have a referral plan that will give both me and my son $19 after the first payment period ends. I appreciate your feedback!

IPhone 5S extreme data usage

I've had my iPhone 5S ever since last Christmas and never had a problem with data usage, but all of a sudden the past two months I've exceeded or come close to the max amount of the family plan I am on with my family. I'm talking 23GB of data usage for last month! I did watch many youtube videos over cellular network last month and didn't know it ate up such a huge amount of data, so I stopped doing that. But still, I checked today and I'm at 12.15GB. It seems like even when I'm on a WiFi network my data usage still is through the roof, has anyone experienced the same thing? I really don't want to exceed my plan's limit again and have to pay the penalty fee, any help is appreciated.

We don't want to see you with any overage, JB52. Is it possible that you stopped watching the videos a little bit into the current cycle creating a higher usage for the first few days/week? If you go into Settings>Cellular and scroll down, what applications are reflecting the most data usage? You can select certain applications to turn off cellular data here too to decrease the data applied to your allowance.
JenniferH_VZW
Please follow us on Twitter @vzwsupport

IPhone 5 excessive data usage recently?

I have never come close to using my 4gb data plan but in the last week, my phone is using (receiving) nearly 1gb of data a day. While at home and work i'm on wifi which leaves the minimal driving time in between on a LTE network. AT&T said they had a meeting with Apple and that Apple is aware of a data leak. I replaced my iPhone and the same thing. Any suggestions?

I'm not trying to minimize your issues, but I have an iPhone 5S and find that I have not had these types of problems on AT&T. I'm wonding if something has gotten stuck in a loop that is continually trying to use data. If you make a good backup of your phone, try restoring it as new, and do not add anything to the phone right away. Let the device run like this for a little while and see what kind of usage you have. You report you phone is showing usage of 21GB. Did you rese this setting on the phone to begin at your billing period? The reason I ask this is some people believe this setting resets on its own with your billing period, it does not. This has to be manually reset by the user, so it might not be that accurate depending on the last time that you reset it.
If the phone seems to not use so much extra data during the period the device does not have extra apps on it, then try restoring from your backup and see what happens. If this increases your data usage quite fast again, then there is probably something corrupt in the backup that is causing this issue.

IPhone 5 Battery & Data usage issues

Here's my journey.
I had the iPhone 5 from the day it was realeased. Was with Vodafone Australia. Phone was awesome. Coverage was an issue, so decided to swap to Telstra recently. Got new iPhone 5 with the change over.
From the beginning, the new Iphone on Telstra, the battery was draining completely in less than 3 hours. Looked at the support communities and spoke to Apple. I made the mistake of setting the phone up from a "BackUp". They suggested setting it up as a "new phone" in iTunes.
Did that - phone had been awesome until 4 days ago when I decided to "Update All" of the pending App updates. After all was downloaded the phone returned to its draining self, also becomign VERY VERY HOT when charging. Warmer than normal. Also got a SMS from Telstra to say I have used 82% of my download entitlement. With 22 days remaining!!!! Something wasnt right, not only was it using the battery life, cellular data usage was being drained also.
Spoke to Apple, they told me I would need to do a process of elimination to find the "corrupt" app that was draining the Battery & Data.
I deleted every single App I had on the phone, yet it made no difference. I started to monitor the cellular data recieved on the phone. With no apps and nothing running, how is there data and battery being drained.
Decided yesterday to"RESTORE" iPhone once again. Set up as a new phone. I had loaded my email settings, but nothing else. I hadnt even provided my Apple ID infomation so the App Store wasnt logged in. Phone was still not right. Played with some settings, decided to turn my "Exchange" email from "PUSH" to "Manually Fetch". After this, the phone was back to normal. No cellular data being downloaded and battery OK. Turned Exchanged back to PUSH, then the battery decides to trickle away again.
After all this ********, I have narrowed it down to the way my exhcnage server checks for new messages. I have ALWAYS had my Exchange server PUSH emails to me. Why with this phone, on 6.1 should I have to have it to Manually check for emails.
I get the feeling from conversations with other people, there seems to be alot of unknown data usage which Apple need to make a priority in preventing. This is costing consumers time and money.
Curious if anyone else has had same issue?

The issue is pretty broad. I see posts all over the internet on iphone 5. I use the phone on 2 continents and both places have the issue. Therefore, it is not a network issue, it's an Apple issue. I use pccw in Hong Kong and AT&T in the US. I have isolated the issue to the phone sending data, massive amounts of data, all on it's own. At first I tried turning everything off like icloud, itunes, passbook, all downloads, etc. Eventually, I shut everything off other than cellular data. The phone will be fine for some amount of time then it randomly begins sending data. It can send 100mb an hour, with nothing on at all. You can view your send data under settings> general> usage> Cellular usage. I went as far as taking screen shots every minute and watched it sending massive amounts of data. Here they are, just a sample. Apple's suggestion on chat is to turn data off or put it on airplane mode.... quite frustrating since those are the two reasons you buy a smart phone to begin with... I'm hoping there is a solution other than not to use the phone.

IPhone 4s iOs 6 data usage problems on Verizon

Similar Messages

Maybe you are looking for