IPhone 4s new IOS update problem. Itunes not reading phone anymore. Help!

I decided to update my IPhone, since I had the time. Thankfully, I did a back up before doing so. I hit "update" and my phone worked normally through it, until it said "Waiting on IPhone" for quite a few minutes. The screen of my phone also has the Itunes logo with the charge cable (not the USB side). Thinking the phone was saying it wasn't connected anymore (like something was wrong with my cable) and thats why it was taking so long, I unplugged it and plugged it back in. Bad move on my part, as now Itunes will not read my phone, and my phone no longer works properly. It is stuck on the screen I described. I have reset the phone, my computer, and changed cables to no avail. Is there any way to fix this? Or do I need to make an appointment with the Genius Bar?

Hey Ogie35,
I have two articles for you that might help you troubleshoot this issue. First, this article is useful if you are connecting to the Bluetooth device for the first time:
Get help connecting your iPhone or iPad to a Bluetooth accessory
http://support.apple.com/kb/ht6473
Next is an article about basic troubleshooting steps for Bluetooth:
iOS: Troubleshooting Bluetooth connections
http://support.apple.com/kb/TS4562
Thanks for using the Apple Support Communities!
Cheers,
Braden

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Iphone 5 new carrier update problem or glitch?

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I can't get into my phone at all now all I can do is make an emergency call, start over or go back to wifi settings. I tried calling AT&T and they weren't much help. All I was told was that I could order a new SIM card. Both my parents updated their phones with the new carrier update and everything went fine. Maybe its because I went and decided to do a factory reset on my phone? Anyway I was just wondering if anyone else has had this problem at all and what can I do about it? I cant go into AT&T or Apple until tomorrow seeing as it is two late but my phone is not working at all now and it makes me quite sad =(

Personally I would take it to the Apple Store cause the iPhone is still under warranty. You should try your carrier first if your not near an Apple Store and then go from there based on what help or lack of help they provide.
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Did you get any help with this? Mine get the message of unknown error occurred (0xE8000022). Not able to get any help from other messages.
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New Ipod through warranty, itunes not reading it

I got a new ipod through my warranty b/c my ipod malfunctioned. Now my itunes wont recognize the new ipod b/c it is not the same one. I did not recieve a new itunes cd or anything. do you know how to get itunes to recognize it?
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does it have to do with the fact it is no longer the same ipod?
no, once it's formatted properly it should show up for you.
let's check on some of the usual suspects.
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HT2188 Ever since I got the new software update my iTunes on my phone is grey and does nothing!

Has anyone had similar issues?

Hey Sandeejackpot,
Thanks for the question. If you haven't already done so, you may want to restart or reset the iPhone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If the issue persists, you will want to reinstall iOS:
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thanks,
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After trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!

after trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!

you'll want to restore it using itunes and recovery mode
http://support.apple.com/kb/ht1808

I have a MBP running 10.6.8 and after the recent iOS update I have not been able to sync my devices. I was able to sync an ipod, but not iphone or ipad. iTunes recognizes my devices, but sync button stays grayed.

I have a older MBP running 10.6.8 and after the recent iOS update I have not been able to sync my devices. I was able to sync an ipod, but not iphone or ipad. iTunes recognizes my devices, but sync button stays grayed. I've changed my USB hub, reinstalled iTunes and run disc cleanup. No luck.

You said that your computer will sync other iPods? Are they iPod touches? Other iPod use different drivers the the touch And iPhone and iPad).
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iOS: Device not recognized in iTunes for Windows
Does it charge? Does the iPod work?
I would try on another computer.
Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
If defective and not abused you will walk out with a replacement

HT4623 I'm trying to update my iPhone 5 to IOS 7 through iTunes. I get a pop up saying I need to update my iTunes to 11.0.5 before I can update my iPhone. The problem is my iTunes is current, and no update for iTunes is found. Any one have any suggestion

I'm trying to update my iPhone 5 to IOS 7 through iTunes. I get a pop up saying I need to update my iTunes to 11.0.5 before I can update my iPhone. The problem is my iTunes is current, and no update for iTunes is found. Any one have any suggestions?

I had the same problem. My phone wasn't finding it so I tried plugging it into my laptop and it said I needed the latest iTunes which I already had.... I unplugged my phone from my laptop and did a soft reset to my phone (hold down the lock button and home button at the same time until your phone turns off) once it turns back on you should find the update... Click general... Software update. Worked for me!

I was Updating my Iphone 4s to iOS 6 through itunes. an error happended now iphone stuck on connect to itunes logo screen . tried tukrning on and of it connects but itunes does not recognize so i can restore .. any ideas?

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Dont know if accidently fixed it or not i got it to be recogniced by itune im restoring it now. i held the power/sleep button till turned off. then while holding the home button under the screen connected it to the usb wire .. also i change the usb port i was using on my computer dont know if it was luck or what but glad i got my phone back.
itunes recognized it as in recovery mode
http://support.apple.com/kb/HT1808
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HT4623 I was downloading the new IOS and message could not find Iphone - Now my mhone is stuck with the power symbol and an arrow pointing to the Itunes symbol, I have tried turning off my phone and turning it back on but nothing seems to work

I was downloading the new IOS and message could not find Iphone appears in Itunes window - Now my my phone is stuck with the power symbol and an arrow pointing to the Itunes symbol, I have tried turning off my phone and turning it back on but nothing seems to work

So when you plug it into your computer, you're not getting a message in iTunes that it has discovered a phone in recovery mode?
Reboot both the computer and the phone and try again.

Trying to update my iPhone 5 to iOS 7 with iTunes, I get a pop up saying I need to update iTunes, but it is the latest version.

I'm trying to update my iPhone 5 to iOS 7 through iTunes. I get a pop out saying that I need to update to the latest version of iTunes. The problem is that I already have the latest version of iTunes. Is this a sign of overwhelmed servers or is this something different?
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Go to iTunes.com, then click on Download iTunes on the top right area, then on the next screen make sure it states iTunes 11.1 on the left side and email is not necessary then click on download now in the blue button. Issue should be resolved

A new iOS update and another new battery issue on the iPhone 5

Has anyone else contacted Apple support and been given te same old "solutions" on the battery issues?
1) Turn off location services.
2) Turn off background app updates.
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These solutions turn a smartphone into a dumb-phone. I love my iPhone but with every new iOS update, the battery becomes incredibly unreliable. Has anyone found a solution that does not kill the iPhone's functionality?

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When I restart my iPad the connect to iTunes comes up and stays on until it shuts down again, I have read a report from Apple support suggesting I reinstall iTunes so I might try that again and also your suggestion which i shall also try, but thanks again - rg1547

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Kbkohn wrote:
I am in tears right now because I entered all my 11month old sons milestones into my phone and now I have nothing I'm so upset and am hoping there is a way to get this information back.
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HT4623 on upgrading iPhone 4 to ios 6 using itunes it returned an unknown error then froze completely. It has the iTunes and USB connector on the screen. Reset is not working, I get the same frozen screen.

On upgrading iPhone 4 to ios 6 using iTunes, it returned an unknown error then froze completely with the iTunes icon and USB connector on the screen. Reset didn't work. iTunes doesn't recognize the devise anymore.

if your computer is not recognizing it, try using a different USB port or different usb cable. if that doesnt work you will need to uninstall and reinstall itunes.

IPhone 4s new IOS update problem. Itunes not reading phone anymore. Help!

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