Iphone 4s not recognised in itunes and it is frozen

Syncing my iphone 4s to itunes for the first time an instant update began after completing an error message during update occured and my phone froze with the itunes logo on the screen tried turning on and off to reboot but nothing happens still frozen.

put your phone in DFU mode and then restore it with itunes
first make sure your phone is connected to itunes with white USB cable
then hold the HOME button for about 10 seconds and then without releasing it press the on/off key for about
10-15 seconds and then release the on/off key by still holding the HOME key, then itunes will prompt you to restore the iphone, it will say phone found in recovery mode, just hit on RESTORE in itunes and then just allow the restore to complete which will take some time
that should solve the problem

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My iphone is not recognised in itunes and is recognised as a camera in the pc

hi all,
I have some truble with my itunes not recognising my iphone as a mobile device. In the pc the iphone is recognised as a camera and when pluged in it still charges etc... can anyone please help. I tried updating the software but to no avail. Because when I choose the driver the below error appears and cannot update the driver either...
the specified location does not contain any information about your hardware
Thanks

A simple search would have revealed a solution.

TS1538 I have just installed Windows 8.1 and now my ipad and iphone are not recognised in iTunes, can anyone help?

Hi everyone,
This is my first post so if I've made any mistakes please forgive me. I have recently upgraded from Windows 7 Ultimate to Windows 8.1 Professional however, now my iPad and iPhone are not recognised in iTunes. I have checked Device Manager and the iPad is listed, I also asked it to update the driver but it informed me that I have the most up to date version. Can anyone help please?

Hi Skydiver119,
Many thanks for your prompt reply however, I found this post and it worked perfectly. I hope it helps other users.
Plug your Ipad USB cable into USB port.
Go to your Control Panel, click Hardware and Sound, then click Device Manager.
Click on Portable Devices, and you should see Apple Ipad shown (or whatever apple device your using).
Right-click the Apple Device your using, and choose Update Driver Software..
Click "Browse my computer for driver software."
Click "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
In the "Install from Disk" dialog, click the Browse button.
Use this window to navigate to the following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
Click OK in the "Install from Disk" dialog.
Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.

Had an update error now itunes will not recognise my phone and it is frozen

I tried to update my iphone 3g tonight and it encountered an error. Now itunes will not recognise the phone and it is frozen on a screen telling me to connect it to itunes. I have turned it on and off and it remains stuck. I have restarted my computer and itunes and no change.

Hey- just went through something similar - and I'm sorry I don't have the perfect answer... bc mine did what you are saying except my itunes did recognize that "an iphone" was connected and so it suggested that I do a recovery-mode restore on it and then I did a back up restore via itunes to get my most recent back up transferred to my iphone, and then it finally listed my phone as "xxx's iphone" in itunes.... here's the link I used: http://www.copytrans.net/blog/how-to-restore-iphone-after-updating-to-ios-7/ and I also used: http://support.apple.com/kb/HT1808
I think what you are saying is that itunes doesn't even recognize that your iphone is plugged in - so you can't start the recovery process? I DO know that in the hours of me muddling through the internet - googling this issue - that I did see other posts of those who plugged into itunes, and it didn't recognize their iphone, but they DID have suggestions on how to deal with the problem... while I don't have "the" solution, I wanted you to know I did see an answer out there - just skimmed past it as I was searching for mine... sorry I don't remember good luck!

My ipod 7th generation is not recognised by itunes and my computer. I am not able to transfer any songs. Please help me on this regard. I tried all the steps from apple website

my ipod 7th generation is not recognised by itunes and my computer. I am not able to transfer any songs. Please help me on this regard. I tried all the steps from apple website

This article should give you the options
https://discussions.apple.com/docs/DOC-3991

My iphone is not recognised by iTunes on Windows 8.1

My iPhone is not recognised by iTunes since the Windows 8.1 update?

Hi Drazse,
Thanks for visiting Apple Support Communities.
If your iPhone is not recognized by iTunes for Windows, the troubleshooting steps in this article may help:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jeremy

My new 4S iphone is not showing in itunes and have followed all trouble shooting tips???

My new 4S iphone is not showing in itunes and have followed all trouble shooting tips. It does show in iphoto and wants to download photos. Any suggestions???

I've tried a lot of the stuff mentioned at that link and elsewhere, modifying host files etc. trying to downgrade my iPhone 4 back to 5.1.1 no luck , apple has locked up 5.1.1 for my phone and iPad . one post said I'm "stuck with iOS 6" darn I should have been more careful. I have the 5.1.1 Ispw on my MacBook its a permissions thing I don't understand. I'll post when I find a way around it and I will . iOS 6 took away most of my AirPlay functionality . to hek with iPhone 5 I'm starting to look at android. big bummer apple

My iphone is not recognised by itunes or my computer

My iphone is not recognised by either i tunes or my computer. Everything was working fine but now when i plug my phone into the computer it does not charge up the battery nor does it appear in tunes or my computer.
I have gone through the apple checklist in trying to resolve the problem going into device manager as advised in the apple help guide.
I have reinstalled i tunes as advised, restarted the apple mobile device. When I come to 'verify that the apple mobile usb driver is installed' . There is no apple mobile device usb driver listed under 'universal serial bus controllers' so I followed instructions to install it as per apple website.
In the device manager box under 'other devices' it shows iphone and unknown device both have which have an exclamation mark in a yellow triangle over them.
I followed the instructions to update the apple mobile device driver under 'if only apple iphone appears' got to 'click ok in install from disk dialogue' which is point 8 in the instructions and then point 9 'click next to finish the driver installation steps'.
However this error message appeared - 'windows encountered an error installing the driver software for your device' stating it found the driver software but encountered an error trying to install it. One of the installers for this device cannot perform the installation at this time.
Any help greatly appreciated.
Thank you

Ok Ive gone to support.apple.com and the heading is 'iso:device not recognised in itunes for windows'
Following all steps listed then at step 5 'verify that the apple mobile device usb driver is installed....
In device manager I can see two issues a) under heading 'other device' it lists two....iphone and unknown device...both have ! in a yellow triangle.
Under the heading univeral serial bus controllers I cannot see Apple Mobile Device USB driver so I carry on to the section stating 'Reinstall the Apple Mobile Device driver.....
I click on start and in dialog type devmgmt.msc
I expand the sections imaging devices / other devices / universal serial bus controllers
The guide then says look for the entry that recognises the device as a camera howver all Ican see near this is under 'other devices' where it lists iphone (and unknown device) both with ! in yellow triangle
The next guide entry offers 'If only unknown device appears' or 'If only apple ihphone/pad/pod appears' however I can see both unknown device and iphone.
If I click on 'unknown device' > properties>details>Hardware IDs it shows nothing in the box however under the 'general' tab it states ''This device is not configured correctly (Code 1)'' and suggests clicking update driver. Doing this displays error message - ''Windows encountered a problem installing the driver for this device'' saying ''Windows found driver software for the device but encountered an error while attempting to install it - WPD FileSystem Driver - One of the installers cannot perform the installation at this time''
Doing as above but by clicking on 'iphone>update driver > browse my computer for driver software > let me pick from device drivers on my computer > Have disk > mobile devices two items are shown a) Apple Mobile Device USB driver b)MTP ISB device....
Highlighting (a) and clicking 'have disk' and locating the usbaap164 file in c/common files/apple/mobile device support/drivers then double clicking this file and OK in the 'Install from Disk ' dialog and next again gives error repsonse as above in terms of encountering a problem installing driver but this time lists Apple Mobile Device USB driver.
Sorry for the long winded step by step hope this helps explain things a bit!

My iPhone is not recognised by iTunes [iTunes could not connect to this iPhone. This device is no longer connected]

When I plug my iPhone 4 in to my MacBook Pro, it charges but it is not recognised in iTunes.
After about 30 seconds I get the following message:
"iTunes could not connect to this iPhone. This device is no longer connected."
The device still charges but is not recognised.
I've obviously tried restarting both devices / programs. I'm running the laters versions of iTunes and iOS on my iPhone. I've tried all the steps in the troubleshooting pages, and i've re installed iTunes. Stil no luck.
Any help would be appreciated.
Thanks!

I am having a very similar issue with my iPhone 5.
Yesterday I took it to the Apple Store as the battery was draining rapidly, and had the phone restored from an iCloud backup. Everything but my music was synced, and when I returned home to sync my music, the iPhone is only being recognised by iPhoto and I am having error messages from iTunes that the iPhone is not recognised and is unresponsive. I have tried everything I have found online, including trying to connect my phone to my work computer with similar messages.
Please help!

TS1369 iPhone does not appear in iTunes and also does not appear as a disk drive in My Computer (Windows XP)

iPod does not appear in iTunes and also does not appear as a disk drive in My Computer (Windows XP)

iPod or iPhone?
iPhone and iPod Touch will never show as a disk drive.
If it's an iPhone, this might help: iOS device not detected in Windows

My iPhone is not recognised on iTunes nor on My Copmuter.

My iPhone 4s does is not recognised on iTunes or on My Computer.

Here's a good troubleshooting assistant:
http://www.apple.com/support/iphone/assistant/itunes/

IPad not recognised in iTunes and showing not charging from wall charger

I have had my ipad a year and today it is not recognised in itunes, also when charging from a wall socket 10A ipad charger it shows Not Charging (however trickle charges). I have tried resetting (holding both buttons for 10 sec) with no benefit, i am reluctant to resset everything as if this does not work I have a dead iPad.
No other items have changed and there does not appear to be any visable damage in the conector on the iPad, note an ipod conects in itunes, so it is not a Mac side issue. This feels like a software issue on the iPad.
Any help appreciated if anyone else has had this issue.
Thanks

Update: Apple agreed to a replacement iPad even though I did not return faulty one to dealer till 2 weeks outside of warranty. The replacement looks brand new. Dealer told me Apple does not repair iPads as they are a sealed unit. I am doubtful that is true. Suspect they do 'refurbish' and use as replacements. Am grateful to Apple for the new iPad. Two thoughts as to why they agreed to it despite faulty one out of warranty: 1) Consumer Guarantee Act in New Zealand - which trumps manufacturers warranties and says among other things that goods sold must be of an 'acceptable quality' (and I did mutter to the dealer about the CG Act); 2) It stops owners blabbing on forums like this what component failed on their iPad... and hmmm maybe Apple recognises a problem with the lifespan of the dock connector/cable.

My iphone will not sync to iTunes and has been restored

my iphone will not sync with itunes, i have restored it but still no joy. Any ideas?

Have you tried syncing this before with this PC? Also, make sure you have the latest itunes installed.

TS1538 I have Windows 8 and my ipad and iphone are not recognised by itunes i have goggled and nothing seems to work any help would be appreciated

I have Windows 8. Itunes is not recognising either my ipad or iphone. I have googled and read much about this problem and associated solutions all of which I have tried except the solutions tend to be windows XP or Vista based. Can ANYONE help me. I've not backed up either product since January when i first got the pc and itunes actually worked. Thanks in advance

Are you getting an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

Iphone 3gs isnt being recognised by itunes and screen just frozen

iphone 3gs 16gb plugged into main desktop but it has frozen on iphone screen and isnt being recognised by the computer at all,not bringing up itunes at all and when open itunes it doesnt recognise the iphone. Iv tried following the reset and restore several times on iphone itself tried to restart the pc and have uninstalled and reinstalled itunes but still nothing!!!all its showing on the iphone screen is a picture of the usb lead and the itunes logo and when i plug into main computer with usb lead its not been recognised at all so now my phone is totally frozen and the pc cant find it at all.Iv also tried to follow procedure on my laptop and at first it recognises the iphone then says to continue i need to restore to factory settings which iv done but then says it doesnt recognize the iphone and has error report therefore back to sqaure one I do have the latest version of itunes on both my desktop pc and laptop my desktop is windows XP my laptop is vista..and it is working ok with my normal ipod its just my iphone thats not been recognised and frozen its not even showing up in My Computer either also when unplugged from usb lead its just blank black screen even after reset still just picture of usb and itunes on screen but then does nothing. Please help dont know what to do?????

Does this work?
+Plug in your iPhone.+
+Power it down by holding the sleep/lock button and sliding to power off.+
+Once it’s powered down, press and hold both the sleep/lock button and the home button for ten seconds.+
+After 10 seconds, release the power button but continue holding down the home button.+
+If you did it right, iTunes will pop up a window (like the one below) telling you that it’s detected an iPhone in recovery mode and your iPhone’s screen will be black. If it didn’t work, start from the beginning and try again.+

Iphone 4s not recognised in itunes and it is frozen

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