Iphone 4s off during software update in recovery mode. Normal?

My iphone4S crashed during the latest software update. I tried rebooting. Now itunes is completing a software update before it can restore. However, my iPhone is off. Nothing on the screen no matter what I press. Is this normal? I am too afraid to unplug it from the computer. The software update needs 3 hours. I briefly had the itunes/usb logo but it went away the minute itunes started the download. Any advice?

Thank you! Thank you! I was about to spend forever on hold for Apple support to help get me out of airplane mode! I forgot I was in airplane mode when I started updating the phone to 2.1.
Thanks so much for saving me a needless call!
CieeCiee

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IPhone 4 freezes during software update

Here we go. I've searched the forum. This problem is known, but there is no single solution that has worked for everyone. So I'll post here and see if I'm wrong.
iPhone 4 - I do not know the current version of the iOS, but I was upgrading to today's latest.
Windows Vista
Latest version of itunes 10.4.1.10
iTunes updated fine, iPhone backed up fine, software update dowloaded, error occurred during the actual update.
Now, iphone screen has the usb plug and itunes logo on it, as if it's telling me to plug the phone in to my MC and fire up itunes. Which I do. And nothing happens. This happened to me before on the same computer, only with an iPod Gen2. The only solution I even found for that was plugging into a different PC, restoring the ipod, coming back to this PC and restoring the backup, but not installing the software.
This time I don't even get the message that my device is stuck in restore mode.
Help anyone? I'm ******.

Hello curtis84: I tried unsuccessfully for several weeks to locate a fix online for this issue. I've seen may posts for this issue and a lot of complaining about Apple's lack of response with a fix. After trying various times to uninstall software reinstalling software, deleting backups blah blah blah; I decided to do things the "hard" way. I installed ITunes on another one of our computers and backed up my Iphone to that computer. Doing this gives you a warning that only certain portions of the iphone are backed up since I'm using another computer. Another stupid feature of ITunes....Since I use the IPhone on a Windows computer AND all of my contacts, emails are on an MS Outlook account, the only painful part of this was my ITunes Library. Photos and music were backed up on a separate (USB) hard drive and transferred manually. This did wipe out my playlists for my IPhone but at least I can run the software. The back up works the update works and the syncing runs much quicker than before. I realize this isn't an elegant solution but since Apple has not provided a posting for Windows based computers, this is my attempt to help those who need it.
A little feedback for Apple; not that they seem to be listening but here it goes; I always hear from others how much of a pain Microsoft is due to cross compatibility issues snd their protectinonism; but in all of my years of running numerous computer systems including Apple I have never encountered such a total lack of disregard for customer support as I have with Apple and their OS updates. This includes their computer based and phone based OS. From a business perspective, this specific lack of cross platform support undermines your product and allows competitors to bulld support for their products. Please do the right thing and properly support your loyal customers whether MS or Apple based. The phone rocks. Just support it!
Best Regards.

IPhone stuck during software update, in airplane mode

HINT:
Make sure you are not in airplane mode when performing an iPhone software update. If you do, then you will get an iTunes alert saying ...
"The iPhone "(name of iPhone)" cannot be used with iTunes because the information required for activation could not be obtained from the iPhone. Check that the SIM card is inserted in your iPhone and that it is not PIN-locked."
To get out of airplane mode: slide the emergency call slide, punch in any number, hit CALL, an alert will pop up asking you to turn off airplane mode, .....
NOTE:
Apple could eliminate this problem by (1) blocking all incoming calls during syncs and updates and (2) checking to see if the phone is in airplane mode before allowing an update to occur.

Thank you! Thank you! I was about to spend forever on hold for Apple support to help get me out of airplane mode! I forgot I was in airplane mode when I started updating the phone to 2.1.
Thanks so much for saving me a needless call!
CieeCiee

N95 turned off during software update. No sign of ...

Dear forum user,
Yesterday I tried to update my Nokia N95 with OVI Suite. During the installation I find out that the battery is getting law, so I connected it to the adapter. Then, suddenly my phone turned off and does not start any more. He doesn't show any sign of life (no lights, sounds etc.). OVI suite showed an error message 12052. Is it possible to repaire this kind of problem?
Thank you in advance.
Greetings, Vlad.

Hi vsadykov,
Thank you for post and Welcome to the Nokia Discussion forums.
Sorry to hear about the issues your phone is facing. Firstly try removing the battery for a few minutes and then replace and see if that makes any difference (make sure your device's charger is plugged in as well when you put your battery back in)
If this doesn't help then try the "3 finger deep reset". With the phone powered off, depress and hold these three keys simultaneously * 3 green phone and then power on phone using the on/off button whilst keeping the three keys depressed until you hear start-up tone.
This should ONLY be done if the device doesn't power up normally anymore and it wipes everything in the phone memory. Again make sure the the device is plugged into the charger.
If none of this helps it looks like a visit to Nokia Service Centre is called for. You can check this at the below link:
http://europe.nokia.com/support/repair-and-recycle/repair/care-points#
Let me know if any of this helps.
Regards
Raoul_Duke
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If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

I have an iPhone which froze during software update to a picture of iTunes and USB cable. I have never loaded this device on my computer. How do I unlock the phone?

My iPhone froze while downloading a new update. The screen now shows a picture of iTunes icon and USB cable. How do I unlock the phone if I never registered the device on a computer?

Have you tried to restore the iPad back to factory settings from within the Setting App? You might also try and hard "reset" by holding the power button and the home button at the same time until the iPad 2 restarts.
Besides that, find a friend with a computer and try to update it from their comptuer, or if it is close and convenient go to the Apple Store and they will be able to help you.

My iphone froze during software update. now my itunes does not recognize it, nor would it reset it. I only see pic of usb cable asking me to connect to itunes. i removed and reinstalled itunes already.

my iphone 4s froze during software update. I have removed and reinstalled itunes, but still will not recognize it nor reset it. In the screen I can only see a pic of the usb cable indicating me to conect with itunes. have done it several times but still does not solve my issue. I cannot use the device at all. any suggestions?

Unable to Update or Restore
http://support.apple.com/kb/HT1808

HT1430 how i restart iphone 5s which get off during ios update?

ow i restart iphone 5s which get off during ios update?

Try to force your phone into recovery mode. Disconnect it from the computer's USB cord. Turn it off if you can by holding the sleep/wake switch until you see the red slide to off. If you can't turn it off, please continue. Press and hold the home button while plugging it into the computer's USB cord. Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo. When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message. See http://support.apple.com/kb/HT1808 for details.
Then you can restore your phone: http://support.apple.com/kb/HT1414

HT1369 During the updation of 10.7 version of Itunes on my iphone 4s, my phone has gone into recovery mode & is not showing up in i Tunes nor in my computer (windows xp). What shall i do so that my phone gets connected & running??

During the updation of 10.7 version of Itunes on my iphone 4s, my phone has gone into recovery mode & is not showing up in i Tunes nor in my computer (windows xp). What shall i do so that my phone gets connected & running??

Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
Resolve specific iTunes update and restore errors

My iPad Mini iOS7 is showing only Apple Logo which happened during software update. I tried to restore using iTunes but it asking me to response from iPad. But my ipad only shows apple logo. How can i response? How to solve this problem?

My iPad Mini iOS7 is showing only Apple Logo which happened during software update. I tried to restore using iTunes but it asking me to response from iPad. But my ipad only shows apple logo. How can i response? How to solve this problem?

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary.

IPhone 4 crashed during ios update (5.0.1) and won't restore. anyone know how i can get my iPhone working again?

iPhone 4 crashed during ios update (5.0.1) and won't restore. anyone know how i can get my iPhone working again?

Try to force your phone into recovery mode. Disconnect it from the computer's USB cord. Turn it off if you can by holding the sleep/wake switch until you see the red slide to off. If you can't turn it off, please continue. Press and hold the home button while plugging it into the computer's USB cord. Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo. When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message. See http://support.apple.com/kb/HT1808 for details.
Then you can restore your phone: http://support.apple.com/kb/HT1414

Ipad stuck at apple during software update

my iPad is stuck at apple logo during software update … what to do i have important date stored in it

If the reset doesn't work, you will have to force iPad into Recovery Mode.
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary.

My new ipad froze during software update thru itunes. The normal reset tructions do not work and itunes on my pc no longer recognizes my ipad. how do i get past this issue?

My new IPAD froze during software update thru itunes on my winows PC. The normal reset instructions holding the home and power buttons do not work. Itunes no longer recognizes my IPAD. What can i do?

See here -
Recovery Mode
http://support.apple.com/kb/HT1808
iPad not showing up in iTunes on a PC
http://www.apple.com/support/ipad/assistant/itunes/
iPad not showing up on a Mac
http://support.apple.com/kb/TS1591

LOST MY CONTACT DURING SOFTWARE UPDATE

I LOST MY CONTACTS DURING SOFTWARE UPDATE A WEEK AGO , TRIED TO RESTORE FROM MY LAST BACK UP HELD ON MAY 16, BUT FAILED , AM EVEN SURE I'V SELECTED ALL DATA BACKUP FOR ANY OF MY PREVIOUS BACKUP , TRIED TO RESTORE FROM ANY BUT FAILED , TRIED THE GMAIL CONTACTS ALSO FAILED , WONDERING WHERE MY CONTACTS I'VE SAVED FOR MORE THEN 10 YEARS ARE GONE ....AM TOTTALY DISSAPOINTED SINCE AM A BLACKBERRY USER SINCE 5 YEARS , ALWAYS SUPPORTED BLACKBERRY AGAINST IPHONE USERS , ALL MY FREINDS ARE NO MORE USING BLACKBERRY AND SWITCHED TO IPHONE OR SAMSUNG , AM HAVING AN EMPTY BBM LIST NOW , BUT STILL SUPPORTING AND EVEN BOUGHT THE Z10 FIRST WEEK OF RELEASE , I WOULD UNDERSTAND THAT A TECHNICAL PROBLEM HAPPENED DURING THE SOFTWARE UPDATE , BUT CANT UNDERSTAND THE USELESS BACK UP I'VE ALWAYS DOING ! AND THE WORSE IS THAT LAST SOFTWARE UPDATE TURNED THE Z10 TO A WORSE MOBILE.

Hum, it is worrying...
So... your contacts seem to be on:
Gmail,
your previous backups.
-Solutions:
if all your contacts are on Gmail: copy them manually on your device,
they are a priori all in your backups: wait that Link won't be in Beta anymore, and then restore.
P.S.:
You make backups and don't register your contacts on SIM, is it possible ? Personally, I rarely register contacts on SIM. If there is a malware, it can be charged from the SIM to the Phone, this is why.

HT201269 My iphone 4 started a software update and half way through stoped.

My iphone 4 started a software update and half way through, I got a software error 6. Now I can't restore my iphone. Can any one help please?
Cheers Blackcruiser

Hello Blackcruiser,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694#6
Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Best of luck,
Mario

My iphone 4 with latest software update has a problem with bluetooth. It continually searches for other devices without showing any other bluetooth devices

I have an iphone 4 with latest software update. When entering the settings for bluetooth it continues to search for devices. It does not highlight any device, just continuous searching

Hello:
What are you trying to do? If you do not wish to connect to other BT devices, turn BT off.
Barry

Iphone 4s off during software update in recovery mode. Normal?

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