Iphone 4s power is on but screen is not working
Hello, I am currently using a iphone 4s. This morining while I was listening to music, all of a sudden my phone just completely blacked out but music was still playing. Until I unplugged my headphones, the music stopped itself. I tried holding down the home button for about 20 seconds but nothing seem to had happen. So I then plugged it up to my computer to see if I could restore the phone and going through that process actually worked but the screen was still black. Now that I look at it closely it seems like there are some words on the screen but the lighting is very dim and I can't tell what's on there. Does this mean I have to go to my phone carrier or do I have to go to the apple store? If you could reply to this, I would really appreciate it!
Thanks!
Lisa
Hi Lisa,
Thanks for visiting Apple Support Communities.
Restoring your iPhone was a good troubleshooting step. Additionally, be sure your iPhone has been reset while connected to power:
While connected to the iPhone charger, try to reset the iPhone.
From:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
If your screen remains dark, your iPhone needs to be serviced. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing, battery replacement, and express replacement service.
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
All the best,
Jeremy
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