IPhone 4s screen is completely black and does not work at all; has not been dropped. Any help?
I opened up youTube using a shortcut from the Cocoppa app last night, and the screen froze, my home button would not work, so I locked it. The phone was charging at the time and nowhere near dead. After I did so, I pressed the lock and the home button [ not at the same time ] and the screen would not light up at all, it remained completely black. So, I unplugged it and plugged it back into the charger and it made the little sound it does when you do so, that told me it was not dead, and had not turned off. I held the lock button down to turn it off and swiped where the "slide to shut down" bar would normally be if my screen actually worked. It did nothing. My phone screen does not work at all now, even though it makes sounds such as Siri's little pinging noise when you hold down the home button. I am thoroughly confused and urgently need help to solve this problem.
Hello there, stevo3stevenz.
The following Knowledge Base article provides some great steps for troubleshooting your iPhone not powering on:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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IPhone 4 screen is completely black
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Reset, hold both Home and Power buttons until the iPhone restarts. This usually takes about 10 seconds of holding both buttons.
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http://support.apple.com/kb/ht3964
Ciao. -
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Strawbs12345 wrote:
Yeah but I can't upload them because there not on the phone?
Is that a question?
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That message is usually due to a bad cable.
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
If you can’t charge your iPhone, iPad, or iPod touch
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
or send it in to Apple. See:
Service Answer Center - iPod -
What does it mean when your screen just goes black and will not turn back on? I can connect it to computer to charge and it recognizes it and charges it but no picture on screen.
Hey Krkirst10,
Thanks for the question. It sounds like you may have a hardware issue with your device, however let's try to isolate as much as possible to determine if that is so. To isolate the issue, follow the regular troubleshooting steps for power issues:
Will not turn on, will not turn on unless connected to power, or unexpected power off
1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
Learn about LCIs and corrosion.
3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
4. After at least 30 minutes, if:
- The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen. Then unplug the phone from power. If it immediately turns off, seek service.
- The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
- Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
- If the display turns on, go to step 4.
- If the display remains black, go to next step.
6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
For additional information, see this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thanks,
Matt M. -
my home button was not working and I was in my settings looking for the advert touch or whatever it is called and my phone went completely black. al the buttons worked such as screen shotting (it made the sound) and turning on my ringer, the screen just didn't respond. I left it alone and plugged in over night and it hasn't done anything different. I also plugged it into my computer and it still did nothing. what can I do to resolve this problem?
Try a Reset...
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
If no joy... Try a Restore...
1: Connect the device to your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
3: If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.
From Here
Unresponsive iPad
http://support.apple.com/kb/TS3281 -
My screen has been cracked for a while now and today I dropped it and parts of the screen on top came off and the phone went completely black. I tried calling it and it rings as usual on the line but my iphone doesn't make any sound. I just plugged in my phone to my macbook and i am still able to import pictures and send imessages but while it's plugged in my phone constantly beeps..the same beeping as it does when its on the charger but it's just one beep every couple seconds. People have been telling me it could be the LCD..any thoughts?
Ask Verizon.
If you don't know whether you have AppleCare+, you can find out warranty information by entering the serial number at http://selfsolve.apple.com. The serial number can be found under Settings > General > About > Serial Number, if you are still able to use the phone. If not, eject the SIM card tray from the right side of the phone using a paper clip or SIM unlock tool. It is in very tiny print on the rim of the tray.
You cannot purchase AppleCare+ if it's been after 30 days or the phone has already been damaged like yours. -
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ANy suggestions?If the battery is not flat, try a reset.
Hold the Sleep and Home button down for about 10 seconds until you see the Apple logo. Ignore the red slider. -
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You will need to get it serviced.
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