IPhone 4S, sleep/wake button isn't working.

My IPhone 4S sleep/wake button suddenly stopped working.  I cannot even reset it.  Is there a fix I can do or do I need to take it to the Apple store?

you can try to restore it if you can still click the button but it just isnt responding or if the button is stuck you can take it to apple retail store

Similar Messages

  • IPhone top sleep/wake button is not working & Apple Logo screen at startup

    I have the original iphone. I have two problems, both just happened tonight at the same time. For seemingly no reason just my iphone external top sleep/wake button is not working. I tried powering the phone off and back on. I tried resetting my iphone, and restoring it. I made sure my Iphone software is up to date. None of these remedies have fixed the button. The button doesn't look broken, it pushes in and out, it just doesn't work anymore.
    Second problem is, after I power my iphone off and then back on, the Apple logo screen will continue to flash on and off indefinitely. The only way to get my home screen to appear is to connect my iphone to my computer. Then it wants to sync. After syncing it then asks if I want to "power off" or "cancel". Huh, why does is it doing that? To turn my iphone off I am pressing my Home button down until it shuts off, since I can't power off with the top black button. Is that the reason my phone is having the second problem, because I am powering off with the Home button? Could it be my second problem is not a problem?
    My iphone 1 year warranty is over. I can't call Apple Care, there is no apple store near me. I need a solution I can do at home myself. Please help. Even if you think the answer is obvious please suggest it to me. Before tonight nothing was wrong with my iPhone. It all started after I let my 6 and 7 year old nephews play with Google Maps on my phone for like 10 minutes - supervised. I consider myself to be a pretty Apple tech savvy guy, yet I can't figure out if they broke my iphone somehow, nor can I fix these two problems. Please help!

    Jason,
    I'm afraid I have good and bad news. Apple sent me a new original iphone. So that takes care of me but does not take care of the issue for so many people like you. I do not know if you can purchase the Apple Care plan at this time. Look into that. It really is worth it. Apple products require Apple technicians in the rare case the breakdown. Apple did not offer me an explanation of how they'll fix my phone or even saying why they sent me a new one. I synced it with Itunes and all my personalizations and apps are loaded back on it. It's like my old phone only shinyer and probably going to last me longer than the old one.
    I found out Apple Care covers the Iphone for 2 years past it's purchase date. So I would think that you could buy Apple Care even if you had it for like a year. Then it would at least cover you until the 2 year mark, which after that we're on our own(?). Please let me/us know if you were able to buy Apple Care protection and if they fixed your problem. I am impressed they got me a new phone so fast. I still love Apple.

  • IPhone 4S Sleep/Wake Button Won't Work

    So today I dropped my white iPhone 4S face down and I picked it up but it was in perfect working condition with no cracks or anything, but about 1 minute later I noticed that my sleep/wake button would not work. I can click it but it won't function, its not stuck or anything. I dont like assistive touch so someone please help me! What can I do to make it function again? I've had my phone for about 7 months now. Thanks!

    Please make a Genius Appointment and take it in for service.
    If your iPod Touch, iPhone, or iPad is Broken
    Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
    ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
    You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
    You will find respective repair costs in the appropriate link:
    iPod Service Support and Costs
    iPhone Service Support and Costs
    iPad Service Support and Costs
    There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
    1. iResq or Google for others.
    2. Buy and replace screen yourself: iFixit

  • CDMA iPhone 4's sleep/wake button isn't working

         Ok so this afternoon I was doing the usual and using my awesome iPhone 4. After locking the screen my pressing the sleep/wake button, the button became jammed. It won't go up or down, or click to preform the sleep/wake functions. Will Apple cover this? It is still under the 1 year limited warranty. The back glass is also cracked and spider webbed.

    I had exactly the same problem. I took it to the Apple Store and they peered up inside and said I had "obviously used some corrosive liquid" on it, so the problem was not covered by the warranty. I have no idea what "corrosive liquid" it could have been--I am very careful with my iPod, keeping it in a case, etc. The only thing I could think of was sweat from the gym, but they said that wouldn't do it. So they basically gave me a replacement one but charged me $150! I have been extra careful with the replacement one, but after 2 weeks, it is having exactly the same problem.
    I just did a hard reset (held down the Sleep/Wake button and Home button simultaneously until the Apple Logo appears. Now it kinda works sometimes. Sometimes I have to push the button multiple times before it goes to sleep.
    This is extremely frustrating as I am very careful in handling it. Makes me think there is some other problem with it, or these things are just so fragile they can't take the wear and tear of normal use.

  • My iphone 4 sleep/wake button won't work. Any suggestions?

    Today my sleep/wake button on my iphone 4 decided it did not want to work.  No matter how hard I press it, it will not turn the screen on or off.

    This is asked and answered multiple times daily.
    If you've tried a restart, reset, restore from backup, restore as new as recommended in the User Guide and this fails to solve your problem, then you have a hardware failure and will need to bring your phone into Apple for replacement.

  • My iPod touch's sleep wake button isn't working.  How do i fix it?

    One day, my iPod touch's sleep wake button stopped working. Now i cannot lock it or turn it off or on. I already tried every step in the troubleshooting and the problem was not resolved. I did take it with me to work out that day. Could it have water damage from my sweat? The main problem is, I am flying on a plane and cannot take it with me unless it is turned off. What should I do?

    Take a flashlight and look in the earphone jack. If you can see a full or half pink or red circle, then the submersion indicator has been triggered. You're not covered by your warranty if this is the case.
    I'd recommend sending it to Apple.
    In the meantime, run your iPod flat so it is off on the plane. Take your charger with you, and when you're off the plane, charge it again. In the meantime, set it to 1 minute autolock, and use the home button to unlock it instead.

  • My sleep/wake button doesn't work on my iPhone 4 is there any apps I can download to make it sleep

    My sleep/wake button doesn't work on my iPhone 4 is there any apps I can download to make it sleep

    There isn't anything you can do about that except to get the sleep/wake button fixed. It is an integral part of the phone and is used for troubleshooting steps as well. Using a device without one is just waiting for trouble. However, if you want to, you can go to Settings>General>Accessibility and turn on Assistive Touch. Then to lock the phone, tap on the Assistive touch button, tap on Device, then tap on Lock screen.

  • IPhone 3G Sleep/Wake button not working

    So as the subject says, the sleep/wake button is not working. I'm aware that there are other threads about this, and I have read a lot of them.
    Now onto my problem:
    I dropped my phone, but it has a hard cover case so it didn't suffer any damage. The only thing not working is the sleep/wake button. I have tried holding it down, holding the home button AND the sleep/wake button at the same time, and rebooting the phone. Basically, the sleep button does not register, period.
    I have not tried restoring the phone, and I have heard that 99% of the time, that does not work.
    The button is not stuck or loose, it still clicks perfectly fine. I have taken the iPhone apart the correct way, using a suction cup, and looked at the button. It's attached and snugged in there pretty well, but seems replaceable.
    I have checked my phones warranty, and it still qualifies as "Limited Warranty".
    Should I attempt to contact the mail-in part replacement service, or should I take it into an Apple store? Suggestions are welcome. Thanks!

    Allan Sampson wrote:
    All I asked was for help, and you automatically assumed I'm some jerk who didn't belong here.
    You must have a very low opinion of yourself, which is your problem since I assumed nothing of the kind, but if the shoe fits.
    And if my reply does not relate to your topic and what you included with your post, you also have a reading comprehension problem, but your suction cup skills are top notch. Providing what you don't want to hear is not the same thing as trolling you twit.
    Alright, lets just stop here man. I don't feel like arguing with someone I don't know, especially over the Internet. I appreciate you replying to my thread, but it's gone a bit far now. Just please keep in mind that this is a SUPPORT forum, and all I wanted was a suggestion or help on my problem. Seeing that wasn't provided by you, annoyed me. Don't take this thread personal, and I hope you have a nice rest of the day =]

  • HT201401 How can i reset my iphone if the Sleep/Wake button does not work?

    My camera shuts off every time that I try to take a picture. I would like to reset my IPhone in order to try and solve the problem. My Sleep/Wake button does not work.
    How can I reset my IPhone without the Sleep/Wake Button working?
    Thanks for the help.

    When pressing the sheep/wake button, the iPhone's screen is not turned off if on and does not turn on if off, and pressing and holding the sleep/wake or on/off button does not bring up slide to power off?
    And you can't do a reset by pressing and holding the home button and the sleep/wake or on/off button simultaneously until you see the Apple logo and then release?
    If so and there is no change after restoring the iPhone with iTunes, make an appointment at an Apple store if there is one nearby since more than likely there is a hardware problem.

  • IPhone 5 sleep/wakes button doesnt work, can I replace it?

    Hi everyone.
    I have an iPhone 5 16gb purchased in US in March 2013, now I see that sleep/wake button doesnt work. Searched on web and found out that is an hardware issue, and booked a meeting to Apple store. I think they will replace it, but the problem which may me doubt is that the iphone is bought in US from my friend, and now I live in Netherlands.
    On Monday i will go in Apple store but not sure what will happen, ideas?

    iPhone 5 Sleep/Wake Button Replacement Program
    https://www.apple.com/support/iphone5-sleepwakebutton/
    Not sure if your phone is eligible for this program, give it a try to find out!!  Mine is eligible.
    Good luck !!

  • HT1430 I would like to reset the iphone but the sleep wake button has stopped working

    how to reset the phone without erasing my data when the sleep wake button has stopped working.  the phone is frozen

    "Why didn't iCare staff which is Apple's do something..."
    They did.  They told you what you should do to get the problem resolve.  Too, "iCare" is an AASP and provides service for Apple's products, but the staff is not employed by Apple.  It's not an "Apple Store".

  • Iphone 4 just turned itself off, won't turn on again - sleep/wake button hasn't worked for a while - tried charging (even though it was 50% charged when it shut down) and that makes no difference....tried usb to computer and directo to wall socket. help?

    phone 4 just turned itself off, won't turn on again - sleep/wake button hasn't worked for a while - tried charging (even though it was 50% charged when it shut down) and that makes no difference....either via usb to computer and direct to wall socket. Any suggestions...other than heading off to the genius bar tomorrow?

    Well, the sleep/wake button is also the power button. If you cannot use it to turn on, then you cannot use it to perform a reset by holding it and the home button together until you see the Apple logo.Those are the only two ways to turn the device on. You can try letting the battery go completely dead and then trying to plug it in. After it has charged for 20-30 minutes, the device may come back on. But, without the sleep/wake button, there is no other way to turn the device on or off.

  • HT201401 Sleep/Wake button is not working. Do you have any suggestions how can I fix this?

    Hi, I bought an iPhone5 in Sydney on 17 Sep 2012 (through Apple online store-Weborder no. W425361396) while I was studying there. Now I already went back to my home country (Thailand). And I got a problem with my iPhone5. The Sleep/Wake button is not working. Do you have any suggestions how can I fix this?
    Looking forward to hear from you.
    Best regards,
    Apiradee

    You will have to return the iPhone to Australia .The iPhone warranty is not international .
    Warranty and service is only provided in Country of original sale
    You could try a reset followed if required by a restore initially with backup and then again if required as new
    If that makes no difference it will be a hardware issue and you will have to return it to Australia

  • Sleep/Wake button doesn't work

    I just got my iPod touch yesterday, and the Sleep/Wake button worked for a while... but then after syncing the touch to my computer a second time, the sleep/wake button doesn't work anymore. I can't put the iPod in sleep mode, and I can't turn it off either, and I can't do a hard reset (or whatever it's called when you hold both the buttons down). I've reset using iTunes and through the iPod itself, and it isn't solving the problem.
    Any ideas?

    Hi Bayyar:
    Try reading this thread:
    http://discussions.apple.com/thread.jspa?messageID=5475024&#5475024

  • HT201263 Ok so that answers my question how to restore her phone and I realize she will lose all information, which is fine..but what if the sleep/wake button doesn't work?

    So I have the directions to restore her old phone and realize her info will be lost..ok..but how can I restore it if her sleep/wake button is not working?

    You can back up your phone to itunes on the computer before restoring so that data wont be lost. Once the phone if saftely backed up you click on the "iphone" section to find her phone details. There is a button that says "restore". CLick on it and the phone will restore

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