IPhone 4S - Syncing issues with a Mac

I've tried almost everything! I have the latest versions of Itunes, iOS7, and running OS x 10.9. I cant sync music between my iPhone 4S and my Mac or my wife's iPhone4 and the Mac. Very frustrating, I don't manually manage music I sync my playlists and videos. I've tried to restore and restart both phones but nothing! When I purchase music now, I have to wait until it downloads and then create or modify a playlist on the phone itself, I can't even get purchases to transfer, if i make them on the Mac. It began after I performed the latest iOS7 update. Help please!!!

Thanks @Awol1404 I do have a lot of songs with just a circle of dots on the device through Itunes, some of these songs come up on the device itself as greyed out with a (stop download icon (circle with square in the middle)) i've tried to remove all the songs my unchecking the sync music box and checking the manually mangage box. I press sync or apply and itunes does its thing. On Itunes the device then comes up as having 2 playlists (one voice memos and 1 random playlist from what i had) and thats it. I can reboot the computer and when i plug it back in it still says that that is what is on the phone. on the phone itself, there has been no changes except maybe the odd song greyed out. Very confusing, frustrating and well... frustrating!!!!
I have no issues with iCloud syncing, contacts and messages, emails, calendars are all working how they should.

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Iphone wifi syncing issue with itunes 10.7

My wife and I each have iphone 4's syncing on our respective computers running Win XP Pro SP3. After upgrading to itunes 10.7 and iOS 6, itunes doesn't reliably sync via wifi. It will sync once then won't a second time unless the computer is rebooted. If I try and click the sync button on itunes, it looks for the displayed iphone then says it can't find it and the iphone disappears.This is happening on both computers. I can direct connect the iphone with usb cable and sync, but it won't sync via wifi without rebooting. I've click the "sync with wifi" button off then on. Nothing works.
We both upgraded to iphone 5's. It didn't solve the problem. I upgraded my computer to a new desktop running Win 8 Pro. Everything transferred fine and the initial sync went well, but the problem persists. After my iphone 5 sync'd with itunes overnight, the next morning it wouldn't sync again via wifi. Again, trying to initiate a sync from itunes caused the it to look for the iphone and not finding it, the iphone disappeared from itunes. Once I restarted Win 8 and itunes, the iphone showed up in itunes.
It's not the iphones(it happened with both 4's and 5's), the computers(two differnet computers) or, the OS( happens with Win XP and Win 8) so it's got to be an isssue with iTunes 10.7 and possibly it's interaction with iOS 6. We didn't have the problem before 10.7 and iOS 6 (upgraded same time).
Any suggestions? This is annoying to not have these reliably sync without intervention.
Thanks,
Z

Just found another thread that helped...deleted the iTunes Library Genius file and now the Mac can load the library!

ITunes and iPhone 4 sync issues with Windows 7 64 bit

I am getting several errors with sync'ing iTunes to my iPhone on windows7 64bit. I reinstalled iTunes, I did a repair on iTunes, even tried a RESTORE on iPhone, but it gives me so many errors one after another after another.
1. Some of the items were NOT copied to iPhone "iPhone" because one ore more errors occured.
2. Attempting to copy to the disk "iPhone" failed. An internal device error occured.
3. The iPhone "iPhone" can NOT be synced. An unknown error occured (0xE8004006).
4. The iPhone "iPhone" can not be synced. The required file can not be found.
5. The iPhone "iPhone" can not be synced. A duplicate filename was specified.
6. The iPhone "iPhone" can not be synced. An internal device error occured.
These errors keep appearing one after the other.
I have fully uninstalled iTunes and ALL Apple programs from my PC, rebooted, disabled antivirus/firewall software, etc.
I have tried changing time zones.
I have created a new user account on same laptop and still have same issues with iTunes.
Restore fails with error "Unable to read file or file is corrupt".
Yet iTunes works fine on a 32bit operating system of Windows 7.
The problem is that I upgraded my laptop and the new laptop is Win7 64bit. I have ALL the newest drivers, and I checked to ensure it was not a BIOS or CHIPSET driver causing issues. All windows updates are up to date and current.
I have been trying for over a week with every piece of trouble shooting I can find to make this work.
Any help or further information would be VERY GREATLY APPRECIATED.
Thanks in Advance

I too am having the exact same issues on the same laptop! I spent an hour last night with "supervisor" in tech support who didn't solve my problem but did close the ticket (210757099 for any Apple people that might read this). Thanks a lot Ben!
I have seven ipod/iphone/ipad devices so I am very familiar with how to sync. In the last few weeks, version 10.2 of iTunes (I'm up to 10.2.1.1) has gotten less and less reliable in successfully sync'ing to the devices. It started out with my 3GS, but my iPhone 4 was fine. Then I got an iPad2 and now NOTHING will sync properly. Every time I plug one in (or press the sync button) it wants to do a restore from the backup made the last time it sync'd. It does that, reboots the device and sync's.
I've gotten a ton of errors, here's a sample.
iBooks couldn't be installed on my iPhone unknown error 0xE800000C
Textie couldn't be installed on my iPhone, unknown error 0xE8000013
"failed required file not found" - This is one of my favorite error messages. It demonstrates how Apple is becoming like Microsoft. It is 100% accurate and totally useless. It would be helpful if it told me the NAME of the file that was not found...
unknown error 0xE8004006
"duplicate file found" - Again, in true Microsoft form, it didn't tell me the NAME of the file that was duplicated.
I tried everything discussed in the following thread but it did not work.
http://discussions.apple.com/thread.jspa?threadID=2401822
Stopping the enhanced USB controller didn't work. Mine is the Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller (version 9.1.1.1020).
A few days ago I got hundreds of errors in a sync. When it completed, a dialogbox came up asking if I wanted to send this crash report to Apple, I said yes. So, crash reports are now automatically being sent. You can see evidence of this in the %appdata%\Apple Computer\Logs directory.
This section of the log looked interesting because it says it couldn't connect to USB mux port 32498
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionReceiveMessage (thread 4232): Could not receive size of message: 0 No error
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] readthread (thread 4232): Could not receive message: 0xe8000001
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionSendMessage (thread 2504): Could not send message size: No error
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] connect_toport (thread 5700): Could not connect to USB mux port 32498 for device 3: Input/output error
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] MobileDeviceConnectlocked (thread 5700): Could not connect to lockdown port on device
Just grasping at straws here....

Iphone 3GS syncing issues with Blueant Supertooth 3

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your thoughts...

Unlikley it's Windows 7. Maybe delete the iPod photo cache?... http://support.apple.com/kb/TS1314

IPhone calendar sync issues with Outlook

I have a problem with syncing my iPhone calendar with my Outlook 2003 calendar.
For example, let's say I had a 12pm appointment today displaying both in my outlook and iPhone. However, when I sync my iPhone after the event e.g. at 3pm, the appointment entry in the Outlook is removed, whilst the appointment entry on my phone remains. I did not edit either of the appointment entries. Even if I re-sync my phone, the 12pm appointment still remains in my phone whilst it's missing in my Outlook.
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I've talked to them. Very helpful, but no solution. The iPhone Specialist I spoke to had not heard of the problem before. At one point he put me on hold and came back to say that he had checked with some people and they had heard of this "emerging" problem but had no answers. He admitted that all problems are "emerging" problems, given that the product has been out for only 2 weeks. We tried a variety of things with no success. I had to tell him about the manual workaround - going into each appointment, setting it to recur, etc. This does make it reappear, but isn't practical for those of us with tons of appointments. I'm not shocked that they don't want to acknowledge this, given that calendar synching is so important to their targeted business customer base. It's hard to believe that they could have screwed up something that every other manufacturer seems to be able to do well and that is at the same time so critical to business users.

IPhone 4 Sync Issue with Exchange

using iphone os 4.3.4 and connected to our company's exhcnage server. Sync works most of the time except sometimes when I read new messages via my PC or Outlook Web, iphone still shows these messages as unread no matter how many times I refresh the sync.
what's the problem?

I am having the exact same issue since I upgraded my iPhone 4 to iOS 5. It was working perfectly for me on the previous version. Does anyone have any suggestions? I believe our company uses Exchange 2007. Its really annoying to be reading emails on my computer and still see notifications for them on my phone.
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Iphone & laptop sync issues with bookmarks

hello
one day when fiddling with iphone i deleted some of the bookmarks from iphone safari. they were the same bookmarks that are on the laptop that i sync with the iphone. now, whenever i do a sync i get an alert that states " syncing with 'iphone' will change more than 5% of your bookmarks on this computer". and thus i have to hit "cancel" each time to prevent that from happening.
the reason i did this is because i DO want all of the bookmarks on my laptop but do NOT need them all on my iphone. maybe that is not possible.
this is an annoyance, how can i make it go away / get things back right?
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wayne

The sync process for contact info, calendar events, and bookmarks is a bidirectional or true sync process. Syncing means syncing in regards to bookmarks so if you want to sync bookmarks, bookmarks will be the same on your computer and on your iPhone.
You can deselect bookmarks under the Info tab for your iPhone sync preferences and bookmarks will no longer be synced. This will not remove the existing bookmarks from your iPhone and will remove the warning message.
Or under the Info tab for your iPhone sync preferences below the Advanced section, select Bookmarks for replace info on this iPhone. Select Apply followed by a sync. This will restore the bookmarks that you deleted from your iPhone replacing the bookmarks on your iPhone with the bookmarks on your computer and remove the warning message.

HT201210 iPhone 5 sync issue with iOS 8.1.3

Since updating to iOS 8.1.3, my iPhone 5 no longer syncs my calender. It was syncing to my PC Outlook 2013, running Windows 7. Does anyone have a fix to this?

Thanks for the response.
Is there a way to go back to a previous version? Or any idea how long it will be before Apple fixes the problem?

Sync issues with iPhone 6 Plus and iTunes

I'm having issues with syncing my iPhone and iTunes.
I am running: Mavericks 10.9.3 | iTunes 11.4 | iOS 8.0.2
Every time I try to sync my iPhone 6 Plus with iTunes, the sync process gets stuck on step 5 of 5 (waiting for changes to be applied). The longest this has occurred for is 2hrs. After this time I have stopped the sync and ejected my iPhone.
I had another issue with my phone when playing music. When going to play music, I was given the error message saying that the song could not be found. I connected my iPhone to iTunes and went to the tab in summery page, 'on this iPhone'. I found the song and could see that next to the song was a small what looked like dotted grey circle. After Googling this, I found a video saying that if i was to remove all my music and then add it again, this should fix the problem with this song. I did this and this was when the issue occurred again.
I unticked the option to remove all music but the sync did not finish. So I cancelled the sync, ejected my iPhone and tried again. This time, the summery page of my iPhone said there was no music on my iPhone and the 'on this iPhone' tab, this all so said there was no music however, my music was still on my iPhone including the song that would not play. All played ok.
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I all so had this issue with my old iPhone 4S. The problem occurred when running iOS 7 and 8 on the 4S. When I had it on the 4S, I did a restore of the 4S 4 times and thought I had found the issue down too a dodgy app. However, now that it has happened on my new iPhone and still not using that app, could this be an issue with my Mac/iTunes?
I am in contact with Apple Care, but this is such a long process.
So if anybody could please offer any advice on this or steps to try to maybe solve the issue, it would be really helpful. Or if anybody is experiencing the same problem, it would be good to know its not just my devices and Mac producing this sync problem.
I will update my post with any information provided by Apple Care as and when I get it.
Thanks for reading and thanks for your time.
Mark.

Hi,
Just wanted to updated my original post and give some more information on this issue that I'm having with my iOS devices running iOS 8.0.2 and iTunes 11.4.
Firstly I just want to updated my details about what version of Mavericks I'm running. I'm running 10.9.5 - I put the wrong version down in my original post.
So over the last week, I have had a few phone calls with Apple Care an am dealing with a senior technical advisor about this issue.
I have been given some instructions that I am currently working through to see if it solves the sync issue with iTunes and my iOS devices.
The Apple Care advisor has pointed out that a iTunes version issue with music that I have ripped to iTunes and the current iTunes version could be what is causing the problem. For example, every song that I have purchased from iTunes since having an account, I was told are all exactly the same the same when it comes down the to data/information about that track/album that iTunes stores with the music but when it comes to music that I have added to iTunes myself from a CD, this was added and encoded with the version of iTunes that was running at the time of adding the music. So going through all the music that I added to iTunes over the last 10 years, you can imaging that there was lots of mixed version of iTunes linked to lots of different music.
At the moment, I'm having to go through all my music and find any that I have added and create a new ACC version of that music and delete the old version. However, due to the amount of music that I have, this is going to take a long time. When I was on the phone to the Apple Care advisor, we did several albums as a test and they all synced over to my iPhone. This may just have been luck though at that time.
Now, I'm not saying that this will solve the problem that I have with the sync issue but I am going to try it and see how I get on. The only down side to this fix as far as I can see at the moment, is that when it's all done, I think I will have to fully restore all my iOS devices to get music on to them.
I will of course updated this topic when I have got through all my music and tried to sync my iOS devices.
Thank you all for your comments.

Sync issues with .mac & iPods / iTunes

Hi,
I have recently been getting sync issues with both my .mac account and iTunes. (all iPods)
To be exact, it is having trouble syncing my address book.
For iTunes, I can sync everything but my calendars and address book. (It freezes) My iPods work fine in syncing when I turn of the Ical / Address book sync feature.
and when my .mac sync starts, my computer freezes. (When trying to sync my address book)
This has only happened over the past week and I think its due to recent updates for the iPhone.
Can someone from Apple investigate this please....

HI Dean,
Try trashing the preference files:
com.apple.isync.plist
com.apple.addressbook.plist
They are here: Home/Library/Preferences. Open the Prefs folder, locate those files, drag them to the Trash and reboot. See if that helps.
Carolyn

My iphone's memory is near capacity from photo albums sync'ed with my mac and I haven't found out how to delete select albums without wiping the iphone. Any suggestions??

my iphone's memory is near capacity from photo albums sync'ed with my mac and I haven't found out how to delete select albums to free up memory without wiping the iphone. Any suggestions??

You do the opposite of how you got them on your phone, you unsync the pics using iTunes.

I have the iPhone 5s. I synced it with my Mac and got all the old apps from my old phone. I was not able to update any of the apps on the old phone and they will not update on the new iPhone 5s either! What can I do?

I have the iPhone 5s. I synced it with my Mac and got all the old apps from my old phone. I was not able to update any of the apps on the old phone and they will not update on the new iPhone 5s either! What can I do?

Hey there rmflint,
It sounds like you are wanting to update the Apps that were synced over from your computer to your new iPhone 5s. If you are clicking Updates in the App Store in the bottom right corner, would you mind clarifying what happens when you are trying to update them?
App Store at a glance
http://help.apple.com/iphone/7/#/iph3dfd8c19
Thank you for using Apple Support Communities.
Take care,
Sterling

I accidentally synced my mum's brand new iPad to my mac book air. A few days later I realised that my iTune library on my mac is completely gone. So is my iPhone 4s after I synced it with my mac. How do I get my old iTunes library back? Please help!

I accidentally synced my mum's brand new iPad to my mac book air. A few days later I realised that my iTune library on my mac is completely gone. So is my iPhone 4s after I synced it with my mac. How do I get my old iTunes library back? I tried using icloud on my iphone but it stated that I have never back up my phone before. So I guess my iCloud data is gone too? But I have back up my mac in my harddrive using time machine. So how do I get my old itune library back? Please help! Thanks!

1) ensure iTunes is authorized for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPhone but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone with it.
above works for purchases from the iTunes store. for everything else, check out this post by Zevoneer.

Sync Issues with iPhone 4/4S? I think I've found the problem.

Hello all!
I and quite a few others here have had syncing issues with our iPhone 4, and I think I've found a solution. I use an application called iToner 2 to create my ringtones, and after deleting all my iToner 2 created ringtones, I have no more sync issues.
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Mike.

solved in store

Find my iPhone suggestion and issue with find my mac.

i dont know if this has ever been brought up but this is a very serious and good point. Find my iphone which is under icloud can be toggled on and off as easy as a tap. So what if i lost my phone and didn't have passcode lock on. if someone wanted to steal it they could go to icloud and turn off find my iphone then ill never find it again. Doesn't anyone else think to turn it on/off it should be password or pin protected. I mean if i have to turn off passcode lock with a pin it should be the same for my find my iphone and the same with my computer.
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digital4483 wrote:
i dont know if this has ever been brought up but this is a very serious and good point. Find my iphone which is under icloud can be toggled on and off as easy as a tap. So what if i lost my phone and didn't have passcode lock on. if someone wanted to steal it they could go to icloud and turn off find my iphone then ill never find it again. Doesn't anyone else think to turn it on/off it should be password or pin protected.
Even if it was, nothing would prevent the thief from forcing the phone into recovery mode and restoring it as a new device, which erases that phone and all settings, including iCloud and Find My iPhone.
Don't know why your Mac keeps unchecking this setting though...

IPhone 4S - Syncing issues with a Mac

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