IPhone 4s which was bought sim-free locked to Virgin when Virgin sim was inserted. What can I do to unlock so O2 sim can be used?

The iPhone 4s was purchased unlocked.  When a Virgin sim was inserted, it locked to Virgin.  Need to put an O2 sim in.  Would it be Virgin to unlock it or can Apple supply an unlocking code?

Only Virgin can unlock it. You'll need to contact them. The unlock process is summarized as follows:
You request an unlock
Your carrier enters the request into their system
time passes...and passes...and passes
Eventually someone at the carrier approves the request
The approved request is sent to Apple
It goes into a queue at Apple
Eventually (usually 1-2 days) Apple updates their activation database to show the phone as unlocked
You then connect the phone to iTunes on your computer and click the "Restore iPhone" button in iTunes
If the request has been processed, when the Restore is complete you will get a message "Congratulations. Your iPhone is unlocked"
You can then restore your backup.
Summary quoted with gratitude from Lawrence Finch, another regular participant in the forums.

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