IPhone 4S will not shut off
Recently my iPhone 4S has not been able to shut off completely. I will shut it off by pressing down on the button on the top, then I would try pressing down the button on the top and the home button but I get the same result. It will shut off the way it is supposed to. Red slider then black screen but almost immediately afterward I get the Apple icon and then it goes back to my password screen (I use a password to get in).
Has anyone else had this problem? I'm avoiding doing a complete restore.
Try a reset first. Press and hold the home and sleep button for at least 10sec until the Apple logo comes back again, ignoring the "slide to turn off" button. You will not lose data by resetting.
If this does not solve the problem, set it up as new device:
How to back up your data and set up as a new device
Similar Messages
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My iphone 4s will not shut off. I have tried every combination of sleep/wake and home (round) buttons with no success. Don't know what else to try. (Try telling that to the airline stuardess).
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first... -
I am burning through my battery all of a sudden. When I go to power off my phone I get no power off bar and the phone will not shut down. HELP
Hello John,
Thank you for the details of the issue you are experiencing with your iPhone. It sounds like you may have an accessibility feature turned on.
First, check the VoiceOver setting. I recommend trying the following:
Press the home button three times quickly. This is also called "Triple-click Home".
If the VoiceOver feature still is on, you can navigate to Settings > General > Accessibility and turn VoiceOver off here.
If it is too difficult to access those settings on the iPhone, you can turn VoiceOver off using iTunes:
Managing accessibility features using iTunes
Connect your iPhone, iPad, or iPod touch to any computer with iTunes installed.
In iTunes, select your device.
From the Summary pane, click Configure Universal Access in the Options section at the bottom.
Select the feature you would like to use and click OK.
You can find the full article here:
iOS: Configuring accessibility features
http://support.apple.com/kb/HT5018
Alternatively, you may have Switch Control turned on. You can disable this by going to Settings > General > Accessibility > Switch Control.
iOS: Using Switch Control
http://support.apple.com/kb/HT5886
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I was updating the latest version for my I-phone 4s and now my phone is frozen. It will not shut off. When I try to shut it off it shows an i-tunes connection and then goes black.
See http://www.apple.com/support/iphone/assistant/phone/
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My ipod touch will not shut off. lock up
My ipod touch will not shut off. It is just a black screen with the time dial turning. It does not do anything. How can I get it to do something?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Camera light will not shut off?
The camera light will not shut off even when the Iphone is completely off???
Hi,
Try a Reset of the Phone... You will Not Lose Any Data...
Turn the Phone Off...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
The Apple logo will Appear and then Disappear...
Usually takes about 10 - 15 Seconds...
Turn the Phone On...
If that does not help... See Here:
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414 -
Iphone 4 screen not shutting off after i reply to a tex message
so toady i got a tex message i unlocked the i4 to reply to the tex. then set the phone down without turning off the screen like always about 5 mins go by i looked over and my screen was still on but no new tex. so i left it like that for 5 more min the screen never shut off like it should..tried it over and over today when my GF got home same problem the i4 screen stayed on but the 3gs cut off..the screen just will not shut off on its own if i unlock the phone when i get a tex message. I have to shut it off myself. anyone else having this problem or is it just me?
also having the single drop when held in my left hand. i am also left handed and the proximity sensor making my screen flash on and off when on a call..now when i hold the phone in a call my index finger is on the apple logo on the back my thumb is on the left right at the black line and my birdie finger is on the right at the black line i have held all 4 of my iphones this way never have i had this problem until the i4thanks
but its been set to 1 min even checked a few time today. i have no idea what went wrong with it. it was working fine until today. its purdy much right out the box never been dropped on the floor or water or jailbroken. no idea -
Ipod touch 2nd generation (works fine), but will not shut off
my ipod touch 2nd gneration works fine, but it will not shut off. This use to work: I would hold down both top and face button for about 10 seconds and it would shut down. Now nothing happens no matter how long I hold those 2 buttons down. Any suggestions?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Frozen i pod will not shut off or go to home screen
frozen i pod will not shut off or go to home screen
Reset: Hold the Sleep/Wake and Home buttons until the screen goes dark and the Apple logo appears
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Screen when white and will not shut off
bought a new ipod today the screen has gone white and will not shut off/ How can i get it back to home screen?
I have had it two years and this is the first issue. My main concern is that the computer does not recognize it in order to reinitialize it. It wont shut off, it wornt do anything, I am just loking for a guide before I have to send it in for repair/replace... I am not feeling much good from the boards, but I am gonna be patient and see if someone stumbles across my please for help-- this cant be the first time someone has had and fixed this problem....
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Ipod Classic will not shut off
Ipod classic will not shut off. Have held menu/select until apple logo appears, no change
Menu/Select is to reset the device, not turn it off. You need to press and hold the Play/Pause button until the display turns off. Then activate the hold switch.
B-rock -
HT201401 My home button does not respond and the phone will not shut off
Has anyone had a similar problem where the phone will not shut off and the home button does not respond
You should try taking it to the Apple Store and asking for a replacement.
Or you could enable Assistive Touch from Settings>General>Accessibility. -
Original iPad will not shut off
Ipad will not shut off. The little wheel icon keeps coming on. The start screen blinks on & then off, repeating with the little wheel popping up.
Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected. -
My iphone 4s will not shut down? Please help??
Basic troubleshooting steps outlined in the user guide are restart, reset, restore from backup, restore as new device. Try each of these steps until your problem is solved. If these steps fail to solve your issue, then you'll need to bring your phone into Apple (or an authorized service provider in your area) for evaluation.
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Samsung Brightside will not shut off.
My Samsung brightside will not shut off. Have to remove battery. Did master reset to no avail. Charging port is clean and never exposed phone to water. HELP!
Hello Four_Soups,
That is incredibly strange! I'm so sorry your son is having this issue. I will be delighted to check into this and see what we can do.
I checked my resources and I didn't see any other recorded reports of this same issue. I truly appreciate you trying to reboot the phone as I would have suggested this as well.
Since you've already completed that step, I would ensure all of his personal information is backed up such as contacts and media (pictures, etc) and reset his phone:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=54099
Please let us know how this worked out!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport
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